IELTS Cancellation and Test Transfer
Requests for cancellation or postponement of the test should be made in writing. Candidates may request a test day cancellation more than five weeks prior to the selected test date and receive a full refund. A candidate who cancels a test within the 5–week period prior to a test date will receive no refund. Failure to appear for the test without notification, or arriving too late on test day to be admitted for the test, are considered cancellations and no refund will be issued. Candidates who wish to transfer their test date within the 5 weeks prior to the test will be considered a cancellation and will forfeit the test student charge. Candidates will have to pay the entire test student charge again to register on a different date, either at the same or at a different center.
Candidates seeking cancellation or transfer within the five-week period prior to the test date can receive a refund or transfer without charge if they can provide evidence that their ability to take the test has been affected by serious illness or cause. A Test Day Refund/Transfer form should be requested from the test center and must be completed and returned not more than five working days after the test date, with full supporting documentation, before refunds or transfers can be considered. Refunds are paid by check and are made within one month of the refund being agreed.