Do I get a mailed statement?

No.You will receive an email notification from US Bank that your statement is ready to view and print approximately 24 hours after the period closes.

Does my supervisor need access to US Bank or to PeopleSoft Finance?

No. Your supervisor does not need access to either the US Bank or PeopleSoft Finance sites.

What is the link for the US Bank site to print my statement?

Click on this link  US Bank and afterwards you may wish to bookmark it for future use.

What is the organization shortname?

The organization shortname is CSUCA.

What do I do if my credit card is declined?

There are a number of reasons your card may be declined ranging from exceeding your transaction and monthly limits to a problem with the vendor. If your card is declined please contact Yazmin Lobendahn at (510) 885-3637 (A-L) or Anna Bento-Tibbs at (510) 885-4386 (M-Z).

What documents do I send to Procurement?

You will need to send your US Bank Statement, the ProCard Statement signed by you and the approving offical and all receipts associated with your transactions.

What happens if I forget my password?

If you forget your password you are now able to create a new password. This is done on the signin page for US Bank. You will be asked the authenication question you set up for this purpose. If you answer it correctly you will be asked to create a new password. Your password must contain 8-20 alphanumeric characters, and must contain at least 1 letter and 1 number.

How often must I change my password?

You must change your pasword at least once every sixty (60) days and you may not use a prior password that has been used by you in the past year.

Can I change the chartfield information on my PS ProCard Report?

Yes. You may change the account, fund and department ID and you may add project, class and program codes. Your Dept ID and Fund Code default in, if these defaults are in error please alert Yazmin Lobendahn at (510) 885-3637 (A-L) or Anna Bento-Tibbs at (510) 885-4386 (M-Z). (P-card administrator is based on the first letter of your last name)

Will I receive an email from US Bank that my password is ready to expire?

No you will not receive an email from US Bank.

How will I know when it is time to change my password?

You will know to change your password when you try to sign it to the US Bank site. It will tell you that your password has expired and you need to create a new password.

When may I reconcile my ProCard Report in PeopleSoft?

Accounts Payable has announced that they will load in the information into PeopleSoft on the first working day of the month and you will be able to reconcile on the second working day of the month.

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