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Student Services
Cal State East Bay provides a variety of services to students under the direction of the Vice President for Student Affairs, the Vice President for, Planning and Enrollment Management, the Vice President of Administration and Business Affairs, and the Associated Students. These services offer a number of special programs which help students derive the maximum benefit from their university experience.
| Academic Assistance |
Several sources for advising services exist on campus. For detailed information, see "Advising" in the Orientation and Advising chapter. The quarterly Class Schedule (available at the Bookstore) also includes information regarding advisement services.
Disability Services for Students
The Student Disability Resource Center (SDRC) provides academic accommodations and support services to address the individual needs of students with permanent disabilities or temporary disabling conditions. Students with documented disabilities and functional limitations are eligible for services designed to provide equivalent access to general campus and classroom programs and activities. The SDRC also offers campus referrals for advising, counseling, transportation, and employment needs.
At the Hayward Hills campus, the Student Disability Resource Center is located in the Library Complex (LI 2400) and can be reached by phone or TDD at (510) 885-3868. At the Concord Campus, it is located in the Student Affairs Office, Academic Services Building, room 113 (Tel. 925-602-6716; TDD 925-602-8616). The staff of the SDRC is committed to ensuring the rights and promoting the dignity, self-awareness and self-advocacy of students with disabilities throughout the university. They value the diversity of the Cal State East Bay student body and work with the faculty, staff, and administration to create and maintain an inclusive environment where individuals with disabilities have full and equal access to all university programs.
To learn more about the Student Disability Resource Center, including information about their services, policies, resources and the ADA faculty handbook, visit the SDRC website at: http://wwwsa.csueastbay.edu/~sdrcweb/
Educational Opportunity Program
Established in 1969, the Educational Opportunity Program (EOP) provides admission and retention support services to low-income and educationally disadvantaged California residents who demonstrate the motivation and potential to succeed in college. Although 80% of EOP students entering Cal State East Bay meet the CSU eligibility for regular admission, the program also provides access for a limited number of first-time freshmen who do not qualify for regular admission. EOP provides its participants with a broad range of support services during their undergraduate studies, as long as they maintain full-time status, make satisfactory progress, and fulfill program requirements.
Student services provided by EOP include recruitment, preadmission counseling, special admissions, specialized orientation sessions, academic advisement, personal counseling, skill-enhancement workshops, career guidance, peer advising, support groups, social/cultural activities, referral services, and EOP grants for eligible students.
To apply for admission to the program, you must complete the CSU Application for Admission and check the appropriate box for EOP. EOP applications are available at: http://www.csumentor.edu. Download and print the EOP application forms and mail to EOP.
EOP is a high-demand program with space available for only a limited number of students. Applicants who submit all required documents will be reviewed and if qualified, will be admitted on a first-come, first-serve basis. For assistance in filling out the application forms, or for further information about the program, please contact the EOP Admissions Office at (510) 885-4683 or visit our website at http://wwwsa.csueastbay.edu/sas/.
The EXCEL Program
The EXCEL program is a federally funded TRIO program which provides a variety of educational services for Cal State East Bay undergraduates who are low-income and first-generation college or disabled. The major goals of the program are to increase the retention and graduation rates of program participants and to create a supportive environment that encourages academic success.
EXCEL academic/life planning counselors assist students in developing academic plans to complete their undergraduate degrees and solve academically related problems. They also provide advising in the areas of general education requirements, career development, and graduate school admission.
Learning skills improvement is provided by the Learning Resources Counselor. Assistance includes diagnosing academic weaknesses in learning and language skills and providing support in test-taking, reading textbooks, taking lecture notes, study skills, time management, and offering tutoring in basic academic subjects.
EXCEL students also have access to a variety of scholarship reference books listing non-federal financial assistance available to women, minorities, and people with disabilities in California and throughout the United States. Information about summer programs and internships is also available.
To apply to EXCEL or to find out more about its services, call or visit the main office located in the Library Complex (LI 2450): Tel. 510-885-3722.
Student Center for Academic Achievement
The Student Center for Academic Achievement (the Center) provides learning assistance such as individual and group tutoring, problem-solving sessions, and online resources for regularly enrolled students of the university. Students can receive tutoring in English, math, or statistics. Workshops are conducted each quarter to improve students' academic skills, such as preparing for the WST, taking notes, studying for exams, managing time, and reading textbooks. Cal State East Bay students are encouraged to use the Center regularly to improve their academic performance no matter what their skill level or class standing. Students are also encouraged to attend events sponsored by the Center, such as contests and community service projects.
The Center is located in LI 2550, across from the University Library and hours vary. Call 510-885-3674 for information on hours the Center is open, specific tutoring times, workshop dates, event information, or to schedule an appointment.
Summer Bridge Program
Summer Bridge is an intensive five-week academic program designed to help a select group of newly admitted Educational Opportunity Program (EOP) freshmen make a smooth transition from high school to college. The Summer Bridge Program combines academic coursework with an introduction to the campus community.
The Summer Bridge Program offers courses that help sharpen skills in writing, reading and math. In addition tutorials, workshops, and other activities are included in the Summer Bridge experience. Students participating in the program receive academic advising, registration assistance, and opportunities to socialize and network with other students and campus administrators. There are no direct costs to eligible students or to their families. Summer Bridge is fun and gives new students a definite advantage as they begin their university career.
The program is held annually during the months of July and August. All EOP first-time freshman receiving special admission are required to successfully complete the Summer Bridge Program. For further information about the program, please contact the EOP Admissions Office at (510) 885-4683 or visit our website at http://wwwsa.csueastbay.edu/sas/.
University Advisement Center
The University Advisement Center (UAC) provides a full range of excellent academic advising services to all undergraduate students. Services include guidance and official updates showing your progress toward completing your general education and graduation requirements (other than major requirements); assistance in developing realistic educational goals and a plan to achieve those goals; an explanation of complex academic policies and procedures; and referral services for assistance throughout our campus community.
The UAC serves as the "home department" for undeclared/undecided students. It offers specialized assistance in exploring, researching and selecting a major based on your individual, educational and career goals.
In addition, the University Advisement Center provides counseling and support services for undergraduates who are experiencing academic difficulties such as those on academic probation or those who have been recently disqualified. Students (non-EOP or EXCEL) on academic probation are encouraged to meet with one of the UAC's academic counselors to discuss strategies for improving their grades and academic standing.
For additional information about UAC services and hours call (510) 885-4682 or go to the University Advisement Center in the Student Services Hub 1131, Upper Level Lobby. You may also send an e-mail to the UAC at uacadvisor@csueastbay.edu.
| Admission |
Planning and Enrollment Management is responsible for all admission- and evaluation-related services for prospective and new students. International students on F or J visas are served by the International Admissions Office.
Applicants and current students can use a website feature called "MyCSUEB" at https://my.csueastbay.edu to check admission and financial aid status, grades, holds, account status, and to update information. For complete information, see the Admissions chapter.
International Student Information
All matters pertaining to the admission of international students are handled by the International Admissions Office. Students from other countries should consult with the International Admissions Office regarding visas, eligibility for employment, and any special academic requirements. (See "Are there special admission and eligibility requirements for international students?" in the Admissions chapter.)
| Career Preparation |
Career Development Center
The Career Development Center (CDC) in WA 509 provides counseling, information and employment services to assist students in transitioning from the university to graduate school or the professional workplace. These services include career advising and coaching, career exploration and assessment, occupational information, job search assistance, and employment information and referral. The office maintains a comprehensive Career Library with books, periodicals, videos, and online resources pertaining to job search, career guidance, and labor market information. A searchable online database of all books in the CDC Library is available on its website.
The CDC offers regularly scheduled drop-in hours for resume critiques and career-related questions. Appointments are also available for longer counseling sessions. In addition, career assessments are available in the Career Development Center and on the CDC website to provide personal assessment and occupational information.
The Center offers workshops throughout the year, at both the Hayward Hills and Concord campuses. Subjects include resume writing, interview techniques, finding an internship, and personal skills assessments. Workshop and event schedules are listed on the website and in the Events Calendar. Calendars are available in the CDC, online, and at eight "Career Corner" locations on campus.
Employers conduct on-campus interviews for graduating seniors and alumni in the fall, winter, and spring quarters. Participants are encouraged to attend an orientation session, either online or in the Center, before registering for interviews.
The Career Development Center hosts job fairs throughout the academic year for all undergraduates and graduates to explore career options and employment opportunities. Job fairs feature employers from local, national, and worldwide organizations. The CDC also sponsors targeted recruitment events with a specific career or employment focus.
The CDC maintains two online job databases listing hundreds of part-time, full-time, temporary, and seasonal jobs and internships. Weekly "Hot Jobs" and "Sizzling Internships" bulletins are available in the CDC through the Career E-Minder Service, and at Career Corner locations on campus.
The CDC also provides specialized employment services for students and alumni who are registered with the California Department of Rehabilitation (DOR) through the WorkAbility-IV (WA-IV) program. These services include career counseling, job development, job placement, follow up, and technical assistance support for successful transition to, and retention in, the work environment.
Cal State East Bay alumni and other working professionals in a variety of career fields provide CSUEB students with valuable career exploration information by telephone, e-mail, or in person. These "Career Contacts," available on the CDC website, offer valuable insight into their career fields and experiences.
The Career Development Center's website (www.csueastbay.edu/cdc) provides 24/7 access to information about its services, workshops and events, major and career information, job listings, resume and interviewing guidelines, and other career resources. Students can search for jobs, obtain information about occupations and career fields, participate in the On-Campus Interview program, get a "Job Agent" (job listings via e-mail), subscribe to the Career E-Minder Service (receive e-mail reminders and a newsletter), and view the calendar of upcoming career workshops and job fairs.
Cooperative Education
The goal of the Cooperative Education program is to enrich your educational experience by demonstrating the relevance of university study to the world of work and by providing on-the-job experience that will make interns attractive to future employers after the degree is completed.
Students have completed internships in private businesses and public and non-profit agencies, including I.R.S./C.I.D., Shaw Environmental, Mervyn's, P.G. & E., and many more.
Normally, a co-op experience should begin during the sophomore year or later. The work schedule varies depending on the needs of the employer. Some students are offered employment with their co-op employer when they graduate.
To participate in the program, students must have at least a 2.0 GPA, be in good academic standing, and be enrolled as a regular student in the university. To register in a Co-op Ed course, students must meet the requirements of the Cooperative Education program and the academic department. Co-op courses are numbered 3898 for undergraduate students and 6898 for graduate students. If a Co-Op Ed course is available, it will be listed in the Class Schedule. Students must complete forms in the CDC (WA 509), as well as register for the course in order to receive credit.
In addition to Co-op Ed courses, many departments offer regular courses in internships or field practice in which students may enroll to receive academic credit for their work.
Note: International students on F-1 visas who are interested in registering for Co-op, internship, or field practice courses should contact the Center for International Education (510-885-2880) to discuss employment authorization for such courses.
| Concord Campus Student Services |
The Concord Campus provides a full range of student support services designed to enhance students' abilities to succeed in their academic endeavors. In addition, comprehensive academic advising is available for both general education and major degree requirements.
The following student services are available on the Concord Campus: Associated Students, Academic Advising, Bookstore, Career Services, Cashier, Clubs and Organizations, Counseling and Psychological Services, Financial Aid, Food Service (Campus Union), New Student Orientation, Student Disability Resource Center, Student Health Services, Tutoring Services.
Additionally, the Academic Services (AS) Lobby serves as a one-stop center for students to complete registration, records and enrollment services functions on the Concord Campus. For assistance, or information on any of these services, call (925) 602-6700.
| Counseling |
Counseling and Psychological Services
Counseling and Psychological Services (CaPS) provides personal counseling services to all registered students at Cal State East Bay. The professional staff provides a range of counseling, outreach, emergency and wellness services.
CaPS offers you culturally sensitive support in dealing with many issues and concerns that may interfere with your ability to perform at your best while studying at CSUEB. These may include a death in the family, relationship difficulties, alcohol or drug abuse, a physical illness, sexuality issues, depression, anxiety, family difficulties, cultural/intergenerational concerns, study problems, eating concerns or other challenges.
Counseling Services
All currently registered students at Cal State East Bay are eligible to receive up to ten (10) FREE personal counseling sessions at Counseling and Psychological Services (CaPS) during their time at CSUEB. Individual, couples, and group counseling are available. Group counseling does not count against your ten-session limit. To make an appointment, call CaPS at 510-885-3690.
Outreach Services
Staff members provide outreach programs to university classes and other groups on various topics such as stress management, time management, test anxiety, depression, grief and loss, anger and violence, rape education, self-esteem, assertiveness, and others. A staff member can also give a presentation to your group on the counseling services that are available. To schedule an outreach program, call (510) 885-3690.
Emergency Services
A walk-in service is available Monday through Friday for those who require immediate care. It is helpful if you call ahead to let the staff know that you are coming. You will be seen as promptly as possible. For assistance with emergencies when CaPS is closed, contact the University Police at 9-1-1 on campus or call the 24-hour Crisis Support Services of Alameda County at (510) 889-1333, off campus.
Confidentiality
The counselors will not disclose any information about you to others without your written permission, except as required by law. This means that your family, professors, administrators, or classmates do not have access to records of your CaPS counseling sessions. Sometimes, however, you may decide to sign a release of information for the purpose of coordinating your care with specific individuals. To assure the privacy of client information, our counselors do not use e-mail to communicate with clients.
CaPS Staff Credentials and Office Location
All counselors have earned master's degrees in counseling or clinical psychology. Licensed professionals supervise them. A full-time licensed psychologist coordinates the services provided by CaPS. CaPS is located in the Student Health Services building (the red brick building between the library and the gym).
| Evening Offices |
The Student Information Lobby is located in Warren Hall. It provides general information and forms related to admission, financial aid, records and registration, VA benefits, and graduation evaluation. The Student Information Lobby is open Monday through Wednesday from 8:30 a.m. to 5:30 p.m.; Thursday from 9:30 a.m. to 6:30 p.m.; and Friday from 10 a.m. to 5 p.m. Extended hours during the initial days of each quarter are offered. On the Concord Campus, the Academic Services Lobby (925-602-6700) provides the same services. The Cashier's Office, adjacent to the Student Information Lobby, is open three nights during the first two weeks of every quarter until 6:30 p.m. Students seeking service from departments should contact those offices for their hours.
The University Advisement Center (UAC) reception is open 9:00 a.m. to 6:00 p.m. Monday through Thursday, and until 5:00 p.m. on Friday for general campus information and to schedule advising appointments. Academic advising is available for students regarding their non-major degree requirements. Drop-in advising is available Monday through Friday, 11:00 a.m. to 1:00 p.m., and Monday, Tuesday, Wednesday, 4:00 p.m. to 6:00 p.m. Students should bring their most recent general education evaluation or degree audit when they come for drop-in advising. Appointments may also be scheduled in advance. Please call ahead (510-885-4682) for any current changes to advising hours. The UAC is located in the Student Services Hub, Upper Level Lobby. The Concord Campus Academic Services Office also provides academic advising. Please call (925) 602-6700 for an appointment or visit the Contra Concord website at: www.concord.csueastbay.edu.
Most Division of Student Affairs' offices are open from 8:00 a.m. to 5:00 p.m., Monday through Friday. Some offices are also open in the evenings and/or weekends. For a list of Student Affairs' offices, please visit: wwwsa.csueastbay.edu/campushours.shtml.
| Financial Aid Services |
Planning and Enrollment Management coordinates all university-administered financial aid programs. Students may obtain applications and general assistance in the Student Information Lobby (1st floor of Warren Hall).
Loans and Grants: If you have demonstrated financial aid eligibility, you may be considered for one or more of the following aid programs: Federal Perkins Loan, Federal Stafford Loan, Federal Supplemental Educational Opportunity Grant, Educational Opportunity Program Grant, State University Grant, or Federal Pell Grant. In addition, if you do not demonstrate financial aid eligibility, you may be considered for the federal Parent Loan for Undergraduate Students and/or the federal Unsubsidized Stafford Loan Program.
Work-Study Program: If you have demonstrated financial aid eligibility as determined by Enrollment Management, you may be eligible to participate in the Federal Work-Study Program. Work-Study funds are earned through part-time employment on or off campus (in approved agencies) and enable you to meet your educational expenses without incurring an unduly heavy burden of indebtedness.
Financial Aid Applications: Information and applications for financial aid (loans, grants, and Work-Study) may be obtained from Enrollment Management. You are advised to file for financial assistance early as funding for some programs is limited. (Applications for the following academic year are available during the month of January.)
Note: The federal Military Selective Service Act (the "Act") requires that most males between the ages of 18 and 25 who reside in the United States to register with the Selective Service system. In California, students subject to the Act who fail to register are also ineligible to receive any need-based student grants funded by the state or a public postsecondary institution. See "Military Selective Service Act" in the Appendix for additional information.
Scholarships: You may obtain information on scholarship opportunities and scholarship applications from Enrollment Management. Many scholarships have specific criteria which limit eligibility so be certain you read the materials before applying.
Enrollment Management also administers the university's short-term (30-day) emergency loans and intermediate term (9-month) foreign student loans. A maximum of $300 may be awarded from the emergency loan fund with repayment within 30 days with no interest charges. A maximum of $200 may be awarded from the Foreign Student Loan Fund with repayment within 9 months with no interest charges.
(Also see "Fee Waivers for Senior Citizens" in the Fees and Expenses chapter.)
Additional information on student eligibility requirements for financial assistance, and the criteria used in determining how financial assistance is distributed among eligible applicants who enroll at Cal State East Bay, can be obtained from Enrollment Management.
| Graduation |
Seniors who have 150 units can apply for graduation. Be sure to consult your academic department regarding fulfillment of major requirements, and the University Advisement Center regarding the fulfillment of General Education requirements. Degree audits are available from Enrollment Management. You must apply for graduation by the end of the Add/Drop period of the quarter prior to your final quarter. (Late filing causes graduation to be delayed.) For complete information, see the B.A./B.S. Degree Requirements chapter. Final graduation evaluation or "check-out" is typically completed within three months following the posting of grades from your final quarter of attendance. Diplomas are typically printed and mailed 4-6 weeks following the completion of final graduation evaluation and the posting of your degree.
| Health Services |
Student Health Services (SHS) offers affordable, convenient, high-quality health care to all Cal State East Bay students. Its goal is to assist you in achieving and maintaining optimal health while pursuing your academic and career goals. The SHS staff is committed to the promotion of healthy behaviors and the prevention of illnesses within the campus community.
Student Health Services is located between the Library and the P.E. building and is open five days a week to serve you. The current hours (while classes are in session) are Monday and Thursday from 8:30 a.m. to 6:30 p.m.; Tuesday, Wednesday, and Friday from 8:30 a.m. to 5:00 p.m. Students can be seen on a walk-in or appointment basis. Limited services are also offered during quarter breaks. Some services are available at the Concord Campus on Mondays and Thursdays from 2:30 to 6:30 p.m.
Funded in part by a student health fee, SHS provides an extensive array of outpatient health care services at no or low cost to students. These services include appointments with a physician, nurse practitioner, or nurse; routine x-ray procedures; allergy injections; EKG's; immunizations; and physical exams. Specialty services are also provided such as free and anonymous HIV Testing, massage therapy, physical therapy, dermatology, sports medicine, podiatry, optometry, and internal medicine. SHS houses a full-service pharmacy where registered students may purchase a wide variety of prescription and non-prescription medications at much reduced prices.
To cover health services not provided by Student Health Services, all students are encouraged to purchase their own supplemental health insurance available through Associated Students.
The Student Health Services is fully accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC) and by the California Medical Association (CMA).
How Can I Get Involved?
Student Health Services has an active Student Health Advisory Committee (SHAC) which is made up of Cal State East Bay students, staff, and faculty. If you are interested in becoming a member, contact Cathleen Coulman, M.D., Director, Student Health Services, at 885-3639. There are many other exciting opportunities available for you at SHS. Come in and get to know the staff! If you would like more information about SHS services or about getting involved, please call 885-3735.
Important Telephone Numbers
Appointments and information: 885-3735. On-campus medical emergency: dial 911 and the University Police will notify Student Health Services. Information concerning the prevention of drug and alcohol abuse and other wellness concerns may be obtained from the Health Promotions Department in Student Health Services at 885-2356.
| Housing And Residential Life |
Enrolled students have the option of living on campus in the Pioneer Heights Student Apartments. First-time freshmen meeting the established criteria are guaranteed housing. (See below.) All other space reservations are provided on a first-come, first-served basis. Students may also choose to make use of the off campus listing service, located in the Housing and Residential Life Office, to locate off-campus housing.
On-Campus Housing (Pioneer Heights)
Located conveniently on campus, the Cal State East Bay Student Apartments are comfortable and affordable. Living in a community designed to meet the needs of students can help you in gaining the most from your university experience.
Each fully furnished and carpeted two-bedroom apartment accommodates four students and includes a full sized kitchen with major appliances, dining area, living room, bathroom and storage area. Computer jacks in each apartment provide access to the campus computing system and the internet.
The Housing and Residential Office is located in El Dorado Hall along with a laundry and study room, a community room with a T.V., billiards table, ping-pong table, and kitchen. Barbecue and picnic areas are located on the grounds along with volleyball and basketball courts.
The Residential Life Program was developed as an integral part of your educational experience and provides a climate where the living atmosphere complements the educational mission of the university. Professional staff and trained student assistants work together to develop educational, cultural, social, leisure, and personal development programs that serve to enhance academic learning.
Housing applications are accepted December 1 to May 1, for the academic year beginning each September. Applications received after May 1 are responded to on a space-available basis. It is important to note that the university's admission application is separate from the housing application.
Housing is guaranteed to first-time freshmen admitted to the university who submit a housing application by the May 1 deadline. Additional information regarding First-Time Freshmen Guaranteed Housing, payment plans, and financial aid assistance is provided in the Student Housing Information Packet.
Off-Campus Housing
The Housing Office maintains a listing of places to rent and students looking for roommates. The rental listings include apartments, houses, and rooms. It is necessary that you visit the Housing Office to view the listings. There is also a private dormitory, Carlos Bee, adjacent to campus.
To tour the Cal State East Bay Student Apartments or receive more information regarding on- or off-campus housing, call Housing and Residential Life at (510) 885-7444.
| International Education and Student Exchange Programs |
Center for International Education
The Center for International Education (CIE) provides a range of services to international students and scholars that is designed to facilitate their transition to a new environment and to optimize their educational opportunities while at Cal State East Bay. These services include: pre-departure advising; orientation program for new students; assistance in understanding and complying with university rules and regulations; counseling designed to help students adjust to life in the USA; advice on relevant immigration regulations; guidance for students regarding legal employment while in student status; referrals for on-campus support services; and workshops on topics of special interest to international students.
Study Abroad Programs
The study abroad opportunities offered through California State University, East Bay allow Cal State East Bay students to study overseas for one semester or an academic year and earn academic credit towards their degree. The experience leads to personal growth and acquisition of valuable skills, such as language fluency and cross-cultural understanding. Financial aid (except Work-Study) may apply, and study abroad scholarships are available.
| CSU International Programs: Students can study abroad for a full academic year through the CSU system. (See the International Programs of the CSU chapter in the undergraduate programs section of this catalog). Bilateral Programs: Bilateral exchange programs are one-to-one exchanges with another university overseas. Program length varies from one quarter to a full academic year. International Student Exchange Program (ISEP): Through ISEP, students have the opportunity to study in over 120 study sites around the world for a semester or a full academic year. | |||||
National Student Exchange Program
Cal State East Bay students can study at another university in the United States or Canada through the National Student Exchange Program (NSE). NSE offers study opportunities in diverse university settings and provides access to a wide array of courses and programs. Students may use financial aid; and coursework applies to their degree.
For additional information on the Center for International Education's services or the programs listed above contact:
| Center for International Education Student Services Hub, room 1325 Tel: 885-2880; Fax: 510-885-2787 Email: cie@csueastbay.edu Web: www.csueastbay.edu/CIE | |||||
| Faculty/Student Mentoring Program |
The Faculty/Student Mentoring Program is designed to assist undergraduate students with their transition to campus life and to help them achieve their academic goals. The faculty and student mentors serve as advisors, friends, guides and role models while helping students address problems in formal and informal ways. The program is a collaborative partnership which involves the University Advisement Center, Student Academic Services, the Student Center for Academic Achievement, faculty, students and staff.
The goal of the Faculty/Student Mentoring Program is to provide students with the support they need to be successful at Cal State East Bay and throughout their college career. If you are interested in serving as a mentor, or if you are a student interested in finding a mentor, please call (510) 885-2460. You may also send an e-mail to mentoring@csueastbay.edu, or go to the Student Services Hub, Upper Level Lobby.
| Orientation |
Orientation and advisement programs offered prior to registration each quarter ensure that entering students are provided with the information and resources needed to ensure their success at Cal State East Bay. Orientation also provides essential information about academic requirements, campus services, registration procedures, and academic advising. The Student Life and Leadership Programs Office recognizes that students enter the university from a variety of backgrounds. As a result, special Orientation activities are offered to address the concerns of freshmen, transfer, re-entry, and graduate students. First time freshmen who attend Orientation for fall quarter are allowed to register before all other students.
Specific information about Orientation is mailed directly to all new students and is included in the quarterly Class Schedule. Additional information about Orientation programs is available through Student Life and Leadership Programs, Student Services Hub 1351, (510) 885-3657. Also see the Orientation and Advising chapter in this catalog.
| Outreach |
Outreach services to students in high schools and community colleges are provided through Enrollment Management. In addition to on-campus tours and events, pre-admission advising (both on-campus and at high schools and community colleges), attendance at college fairs, and other efforts, Enrollment Management has a comprehensive communications program for prospective students.
All programs and activities are designed to promote interest in Cal State East Bay and to encourage application and matriculation to the university. For more information about outreach programs, call (510) 885-2784 or send an e-mail to askES@csueastbay.edu. To schedule a tour or pre-admission advising appointment, call (510) 885-2556.
Lower Division Transfer Program
Cal State East Bay is participating in the CSU's Lower Division Transfer Program (LDTP). The LDTP is designed to help community college students who wish eventually to transfer to the CSU to choose efficient patterns of classes so that they may graduate in a more timely fashion and without having taken excess units.
CSU faculty have identified patterns of lower-division coursework to be taken in community college for high-demand majors. Students who take the recommended path may be given priority in admission when they apply to transfer to a CSU campus.
Prospective students may hold an LDTP agreement with one CSU institution for a pre-determined term of entry.
Transfer Admission Guarantee
Cal State East Bay's Transfer Admission Guarantee (TAG) program is designed to assist students with baccalaureate degree objectives who plan to begin their college education at a community college before entering the university.
The TAG agreement outlines the community college coursework necessary to guarantee later entry into Cal State East Bay. Combined with early advising, the program helps to ensure the completion of the necessary and recommended coursework for admission, and for general education and lower-division major requirements. A dual admission component to the TAG program allows participants to obtain a Cal State East Bay photo identification card which permits access to the university library and other facilities.
TAG agreements must be completed no later than one year prior to intended entry into Cal State East Bay. Once a TAG agreement is completed, students are ready to apply and be admitted to Cal State East Bay for a pre-selected term of entry.
Additional details and TAG forms are available from participating community college transfer centers and from CSUEB enrollment counselors.
Upward Bound
Upward Bound is a federally funded program designed to assist high school students of low-income backgrounds who are potential first-generation college students to gain access to a college education. The central idea behind Upward Bound is that high school students from traditionally under-represented groups can be prepared to successfully compete in post-secondary institutions if they are provided with a simulated college experience rich in academic and motivational support.
By providing tutoring, counseling, and individualized instruction during the academic year and summer, Upward Bound helps students bridge the gap between their performance and their potential, thus increasing the likelihood of being admitted to college.
Students are selected from the Hayward, San Lorenzo, and New Haven Unified School Districts. To qualify, a student must be in the process of completing the eighth or ninth grade at entry, come from a low-income or first-generation college family, and have the desire and commitment to pursue a college education.
Upward Bound at Cal State East Bay is made possible by a grant from the U.S. Department of Education. For more information contact Upward Bound at (510) 885-2960 or stop by the Student Services Hub 1161.
| Registration Assistance |
Students at Cal State East Bay can register for classes prior to each quarter via the university's online registration system known as SAILOR (Student Administrative Information Link Online Registration). Complete, easy-to-follow SAILOR instructions can also be found on the university's website and in e-mailed registration invitations. Students requiring assistance may call Enrollment Management at (510) 885-2784 or visit the Student Information Lobby of Warren Hall.
| Safety Programs |
Cal State East Bay enjoys low crime statistics due to an on-campus, professionally trained police department which delivers public safety services to the campus community. The University Police Department programs such as the Bicycle Patrol and Escort Service provide Cal State East Bay with a community-oriented form of police services, which allows for personal interaction between police personnel and members of the university community while providing an increased level of crime prevention patrol on campus grounds.
The department also has parking officers and student services interns who, in addition to enforcing state and campus parking regulations, assist in emergency situations (such as traffic control), and provide general information and assistance to all members of the campus community upon request.
The department offers several on-going programs available to staff, faculty, and students on the following topics: alcohol and drug awareness, acquaintance rape and awareness, and self-protection for women. The department also distributes a wide variety of crime prevention materials and offers vehicle lockout, battery failure, fingerprinting, and lost and found assistance.
The following information may be obtained from the University Police Department, (510) 885-3791:
| • | Information concerning Cal State East Bay policies, procedures, and facilities for students and others to report criminal actions or other emergencies occurring on campus. | ||||
| • | Information concerning Cal State East Bay's annual campus security report. | ||||
| • | Information concerning the prevention of drug and alcohol abuse. | ||||
| Servicemember's Opportunity College |
Cal State East Bay is a Servicemember's Opportunity College (SOC) and provides educational assistance for active duty servicemembers. SOC institutions offer the following benefits to servicemembers:
| 1. | Admission procedures which ensure access to higher education for academically qualified military personnel; | ||||
| 2. | Credit awarded for knowledge acquired through military experiences, if applicable to the servicemember's program of study; | ||||
| 3. | Credit awarded for non-traditional learning, if applicable to the servicemember's program of study; | ||||
| 4. | Acceptance of inter-institutional transfer credits, if they are appropriate for the servicemember's program and are consistent with the university's curriculum; | ||||
| 5. | Residence requirements may be adjusted for military students who transfer, when there are other assurances of program balance; | ||||
| 6. | Personnel with appropriate academic qualifications and experience administer and supervise SOC-related activities; | ||||
| 7. | Educational services for veterans. | ||||
| Special Services |
Commuter Services
Cal State East Bay offers several commuter services via the Alternative Transportation Office, (510) 885-4638.
A free shuttle service is available between the Hayward Hills campus and the Hayward BART station for students, staff, and faculty. The shuttle bus schedule is available on the Web at: www.aba.csueastbay.edu/alt_Trans/hillhop.htm. Call the Alternative Transportation Office for any other questions concerning the current service or for more information on possible shuttle service expansion.
If you are interested in sharing a ride to Cal State East Bay, a student carpool database and a staff/faculty carpool database are available. Free carpool matching is available by logging on to: www.rides.org. (Click on "commute options," then choose "carpool partners".) You may also call the Alternative Transportation Office. (Home addresses are kept confidential and all other information will be used for carpool purposes only.) Carpool matching is available for both the Hayward Hills and Concord campuses.
The Commute Information Center (CIC) sells passes for AC Transit and has detailed schedules of the campus shuttle, BART, and AC Transit bus #92. The CIC is sponsored by the Associated Students and the Alternative Transportation Office.
Financial Services
A variety of financial services are offered to students and staff, including cashier services, the sale of parking decals, and the processing of registration payments. The student financial services offices also assist students with their financial aid and scholarship payment disbursement questions, and accept authorizations to bill third party sponsors for student registration fees. The main office (Accounting and Fiscal Services) is located in Warren Hall 645. The Cashiers' office is located in the first floor lobby of Warren Hall and is open weekdays from 8:00 a.m. to 5:00 p.m. with extended hours during the first two weeks of the quarter. Consult the online quarterly Class Schedule for the exact dates and hours of operation. There is a secured drop box located in the front of the Cashiers' office for those wishing to drop off payments after normal business hours. The Cashiers' office accepts checks, cash and money orders only. Credit cards are not accepted at the Cashiers' office; however, students may pay their registration fees online with SmartPay using their American Express, Discover or MasterCard with a 2.9% convenience fee. (Visa is not accepted at this time.) You may also choose to pay with an electronic check free of charge. Consult the online Class Schedule for additional payment information.
Legal Referral Service
Although no on-campus legal assistance is available, there is a legal service that can refer Cal State East Bay students to a practicing attorney in the local area. You may seek advice or assistance without any charge for the first visit. For most legal issues, one visit is enough; however, if legal representation or other legal assistance is needed beyond the first visit, there will be a minimum charge for the service. The attorneys participating in this program have agreed to charge you a fee that is substantially less than the going rate. Further, there is no obligation on your part to employ the attorney first contacted. For more information and/or referral assistance, contact Student Judicial Services, WA 465 or call (510) 885-3741.
| Testing Services |
The Testing Office is located in WA 400, (510) 885-3661, and provides standardized testing and scoring for students, faculty, and administration. The office administers a variety of tests including placement and proficiency tests for Cal State East Bay and other CSU campuses and national admission and matriculation tests for undergraduates and graduates.
There are two test requirements of which all students should be aware:
| 1. | The EPT and ELM (English Placement Test and Entry Level Math Test) are required of all new undergraduates before enrollment except for a few categories of exemptions. You may be exempt from the EPT/ELM requirements if you can meet the waiver requirements. (See "Which undergraduate placement examinations do I need to take?" in the Registration chapter.) You will be mailed an EPT/ELM test application upon admission to Cal State East Bay. Contact the Admissions Office, the University Advisement Center, or the Testing Office for further information regarding the EPT/ELM. | ||||
| 2. | The Writing Skills Test (WST) must be taken by all undergraduate students at the beginning of the junior year, and by all graduate students upon admission to a program. Contact the Testing Office for test dates and registration information. (See "What is the University Writing Skills Requirement?" in the B.A./B.S. Degree Requirements chapter, and in the Graduate and Post-baccalaureate Studies chapter). | ||||
The State Education Code State Education requirements in U.S. History, the U.S. Constitution, and California State and Local Government in may be met by coursework or a special set of tests developed by Cal State East Bay academic departments. See the B.A/B.S. Degree Requirements chapter for detailed information regarding Code requirements. Code examinations are given once each quarter; contact the Testing Office for additional information and registration.
Other tests administered by the Testing Office:
The ACT (American College Test) and the SAT I (Scholastic Aptitude Test), one of which is required for entering freshmen and transfer students with less than 90 acceptable quarter units. Test results are not required of students earning high school grade point averages of 3.00 or higher (3.61 for nonresidents).
The MAT (Miller Analogies Test) is required by some graduate departments. See graduate program chapters in this catalog for further information. The MAT is administered by appointment only. Students may contact the office for test dates and registration information.
For information about the CBEST (California Basic Educational Skills Test), CLEP (College-Level Examination Program), GMAT (Graduate Management Admission Test), GRE (Graduate Record Examinations), LSAT (Law School Admissions Test), MCAT (Medical College Admission Test), TOEFL (Test of English as a Foreign Language), CLAD/BCLAD (Bilingual Crosscultural Language and Academic Development Examinations), RICA (Reading Instruction Competence Assessment), and PRAXIS (Professional Assessments for Beginning Teachers), inquire at the Testing Office, WA 400.
| Transcripts |
Students may obtain official transcripts of coursework taken at Cal State East Bay (including extension and special session courses) from Enrollment Management. Refer to Enrollment Management information on the university website for current costs and telephone and online ordering procedures and costs.
For transcript requests that arrive via the mail, the request should include: name, other name(s) which may appear on records, NetID or Social Security number, address, dates of attendance, and the complete address to which the transcript is to be sent. The university cannot be responsible for the consequences of failure to supply any of the above information. Mailed requests must also include a check (payable to Cal State East Bay) for the current fee. Please do not send cash with mailed requests. Address the request to Planning and Enrollment Management, Transcript Request.
Students with financial holds placed by the university, or with academic, document, library, equipment, or other obligations to Cal State East Bay, are not permitted to receive transcripts or to request transcripts to be sent to other institutions.
| Transfer Information |
See "Academic Assistance" and "Orientation," and "University Advisement Center" sections in this chapter. Also see the chapters on Orientation and Advising, and Admission/Undergraduate.
| Veterans' Services |
Educational allowances, benefit counseling, advocacy, discharge upgrading assistance, tutorial assistance, and social service referrals are available to veterans attending Cal State East Bay under the Veterans' Administration or Cal-Vet programs, and to dependents of service-connected disabled and deceased veterans.
A permanent GI bill providing college educational allowances and other benefits for veterans is now in effect. For information on eligibility and procedures, contact Planning and Enrollment Management or the Veterans' Administration at (800) 827-1000.
Each quarter veterans and eligible dependents should come to Planning and Enrollment Management before the first day of classes and submit their forms requesting certification of enrollment for V.A. benefits. You are also responsible for reporting any changes in enrollment to Planning and Enrollment Management and the V.A. as they occur. See "What Determines My Classification at Cal State East Bay?" in the Registration chapter for additional information.
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© 2007 The California State University
Last Updated: May 1, 2007