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Work Request Service Expectations

This expectation guide provides general  delivery timelines and frequencies for services. Response to emergencies may impact these timelines and frequencies.  

Priority Levels

  • Falling ceiling tile or broken glass
  • Elevators, trapped passengers
  • Faulty or damaged fire protection equipments
  • Faulty or damaged building wide alarm systems
  • Leaking gas
  • All odors
  • Chemical spills
  • Flooding
  • Broken windows that pose an imminent security and safety risk
  • Spills in hallways and other open areas
  • Power outage that impacts an entire office suite, partial/whole building
  • Flickering interior lights
  • Tripping hazards
  • Doors, locks access and general space security
  • Graffiti removal
  • Steady flow of water or sewage that will impact property
  • No water in public areas such as fountains, restrooms, lunchrooms, kitchenettes and kitchens
  • Bodily fluids
  • Regulatory agency mandates
  • Restocking of restroom paper and soap supplies
  • Faulty or damaged fire protection equipment
  • Hot and cold calls
  • Clogged but not overflowing toilets, sinks, sewer lines, drains (both interior & exterior)
  • Pest management
  • Dripping sinks/faucets that can cause potential flooding
  • Roof and ceiling leaks
  • Installation or modification of furniture for ergonomic requirements
  • Relocate accessible furniture

Custodial Cleaning Frequency and Expectations 

Daily Tasks

  • Empty waste receptacles, replace soiled with correct color liners, clean receptacles if needed and dispose of all waste.
  • Sweep floors, remove debris from behind doors, in corners, and around furniture
  • Vacuum carpets/floors if needed; Mop hard surface floors and spot clean carpets as needed to remove spills/stains
  • Straighten up chairs as needed around conference tables and ensure chairs are in straight rows in classrooms
  • Remove graffiti from desks, tables, walls, and doors. Clean whiteboards and chalkboards

Weekly Tasks

  • Spot wash walls and doors, clean spills and other messes, clean around light switches as needed.
  • Clean wash basins, utility sinks, chalkboards, and whiteboards, etc.
  • Dust/clean all building surfaces for cobwebs, dirt, i.e. walls, ledges, window sills, vents, blinds, etc.
  • Thoroughly dust clean and disinfect cleared flat surfaces, desks, and tables and student desks. Vacuum carpets/floors.

Quarterly Tasks

  • Clean and disinfect waste receptacles.

Annual Tasks

  • Strip and apply floor finish for hard surfaces and shampoo carpets (More frequently maybe a charge to dept.)

Daily Tasks

  • Empty waste receptacles and dispose of contents in outside bins, replace soiled liners with correct color liners, clean receptacles if needed.
  • Vacuum/clean up spills and debris from office floors.

Weekly Tasks

  • Sweep floors, remove debris from behind doors, in corners and around furniture.
  • Mop hard surface floors, spot clean carpet, removing spills/stains.
  • Vacuum carpets/floors (thoroughly removing debris from behind doors, in corners and around furniture.

Monthly Tasks

  • Thoroughly dust, clean and disinfect cleared flat surfaces, desks, and tables. (note: custodians will not clean/dust bookshelves, books, printers, telephones, natural or artificial plants, or water natural plants.)
  • Spot wash walls and doors, clean around light switches as needed.
  • Dust/clean all building surfaces for cobwebs, dirt, i.e. walls, ledges, window sills, air grills, vents, blinds, etc.

Quarterly Tasks

  • Clean and disinfect waste receptacles

Bi-Annual Tasks

  • Strip and apply floor finish to hard surfaces and shampoo carpets (if requested).

Daily Tasks

  • Complete a full-scale cleaning of restrooms. Disinfect wash basins, urinals. commodes, waste receptacles, and dispensers. Sweep and mop floors. Pour fresh water into floor drains.
  • Damp wipe doors, walls and partitions. Remove graffiti. Clean mirrors and bright metal surfaces.
  • Empty all waste and sanitary products receptacles and replace soiled liners with correct color liners.
  • Replenish soap and all paper supplies.
  • Check restrooms near end of shift and clean as needed, ensure all waste is emptied and all paper items restocked.

Monthly Tasks

  • Spray clean/disinfect walls, stalls, fixtures, scrub restroom floors, pour enzyme solution into floor drains.

Daily Tasks

  • Clean drinking fountains.
  • Clean up spills, stains and debris. Dust mop lobbies and hallways.
  • Remove pamphlets, circulars, and flyers from walls and glass surfaces, unless posted on department managed bulletin boards.

Weekly Tasks

  • Sweep and spot mop interior stairs and landings.
  • Remove gum from lobbies, hallways and stairwells.
  • Dust and clean metal railings and fire extinguishers; clean and disinfect handrails.

Monthly Tasks

  • Buff hallway floors using floor restorer with high-speed or ultra high-speed floor machine.

Quarterly Tasks

  • Apply a coat of floor finish and buff hard surfaces (lobbies and corridors).
  • Spot clean carpeted areas.

Annual Tasks

  • Strip and apply floor finish for hard surfaces and shampoo carpet if needed.

Daily Tasks

  • Sweep building entrances, remove dust, spider webs from walls, ceiling, corners inside and outside entrance.
  • Vacuum entry mats.
  • Clean entry glass doors and walls.

Quarterly Tasks

  • Wash down floors, exterior stairs and landings, remove gum.

Daily Tasks

  • Spot wash walls and doors inside and out of elevator cleaning spills, fingerprints and other messes; clean around call buttons.
  • Sweep and mop hard surface floors and vacuum carpet, removing spills/stains as needed.

Weekly Tasks

  • Completely clean elevator tracks.

Daily Tasks

  • Empty waste receptacles, replace soiled with correct color liners, clean receptacles if needed and dispose of all waste.
  • Sweep floors, remove debris from behind doors, in corners and around furniture.
  • Straighten up tables and chairs as needed.
  • Remove graffiti from desks, tables, walls, and doors.
  • Clean and disinfect sinks, countertops and tables

Weekly Tasks

  • Spot wash walls and doors, clean spills and other messes, clean around light switches as needed.
  • Clean and disinfect waste receptacles.
  • Dust/clean all surfaces, remove cobwebs, dirt i.e. walls, ledges, window sills, vents, blinds, etc.

 

Daily Tasks

  • Dust mop/clean spills.
  • Clean walls and doors as needed.

Weekly Tasks

  • Scrub/mop floors and mats.

Daily Tasks

  • Empty waste receptacles, replace soiled with correct color liners, clean receptacles if needed and dispose of all waste.
  • Sweep floors, remove debris from around stationary theater seating and other furniture.
  • Vacuum carpets/floors if needed; mop hard surface floors, spot clean carpet, remove spills/stains.
  • Remove graffiti from desks, tables, walls and doors. Clean whiteboards and chalkboards.

Weekly Tasks

  • Spot wash walls and doors, clean spills and other messes, clean around light switches as needed.
  • Dust/clean all building surfaces for cobwebs, dirt, i.e. walls, ledges, window sills, vents, blinds, etc.
  • Thoroughly dust and clean cleared flat surfaces, desks and tables. Vacuum carpets/floors.

Quarterly Tasks

  • Clean and disinfect waste receptacles.

Annual Tasks

  • Strip and apply floor finish for hard surfaces and shampoo carpet (more frequently may be a charge to requesting dept).

Upon Request

  • Cleaning of upholstered furniture - as time permits or can be done on overtime with charge to requesting department
  • All other specialized or restricted rooms and labs
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