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Tuition and Fee Appeals

Tuition and Fees Appeal

Students can challenge an outstanding student account balance related to tuition and fees up to (6) six months from the last day of the semester which the petition applies.  Balance disputes are only considered for exceptional circumstances as outlined in the Appeal Requirements section below.

Outstanding balance disputes for housing fees or other services received on campus will not be considered.  
Student’s are expected to have exhausted all financial aid options (e.g. grants and loans) before submitting an appeal, failure to do so may result in an appeal denial.

Appeals will not be granted for academic reasons (i.e. failing a class, did not like course material, instructor, delivery, etc)
Students are encouraged to submit their appeal forms to the Enrollment Information Center or by email to financialappeal@csueastbay.edu.

All requirements must be met before your appeal will be considered. Before submitting your appeal, carefully review the information below and verify your account balance by logging into the MyCSUEB portal.

  • Statement of Explanation: Please provide a 250-500 word explanation about what caused your outstanding balance and what steps you have taken to resolve your debt. 
  • Documentation: Include independent documentation that supports the reason for your request, along with any information you believe would be helpful to the committee in making their decision.
  • Submission Deadline: Your tuition appeal must be received by the college within 6 months from the last day of the semester which the petition applies. 

To submit your appeal for consideration: Students are encouraged to submit their appeal forms to the Enrollment Information Center or by email to financialappeal@csueastbay.edu.

Appeals that do not meet all requirements will be returned without being reviewed.

The committee will consider the following appeals:
  1. Extended incapacitation/hospitalization of the student due to a medical emergency or illness.  Supporting documentation must include a statement from the student’s physician on the physician’s letterhead.
  2. Documented extenuating family circumstances involving immediate family member(s).  
    • Immediate family is defined as father, mother, child, spouse, sibling, stepfather, stepmother, stepchild, step siblings or grandparents.
    • Extenuating family circumstances include, but are not limited to: Documented family financial crises – i.e., father/mother loss of job or health emergency, accompanied by supporting documentation/
  3. Involuntary job transfers or changes – documented by the employer – that prevent the student from attending classes.
  4. Error in academic advising resulting in inappropriate course enrollment.  The student must submit documentation (emails or other documents) to support cited miss advising.
  5. Late notification (student is notified after the first day of the semester) of denial to a specific degree program, accompanied by supporting documentation.
  6. Student was Incarcerated during the semester.
  7. University error.

Important:  The Tuition and Fees appeals are not applicable to housing charges disputes.  Any charges/fees associated with housing must be appeal for directly through student housing. 

Students may request updates about their appeal by emailing financialappeal@csueastbay.edu The appeals are reviewed within 7 to 10 days of their submission date.  The committee may request clarification or additional documentation from the student to finalize an appeal.  

Approved Appeals:

  • Student will be notified via their Horizon email if their appeal is approved.
  • Students are only eligible to receive one tuition/fee appeal during their academic career.   

Denied Appeals

  • Student will be notified via their Horizon email if their appeal is denied. 
  • If an appeal is denied and the student has a remaining outstanding balance on their student account, transcripts can be withheld from the student until the balance has been paid in full.

Changes to the Student’s Financial Account will not impact a student’s transcript or official grades for the related semester.  
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