FAQ

Google Apps is a hosted integrated communication and collaboration solution that includes:

• GMail:
  Email storage and search tools that help you find information fast and perform instant messaging from right inside your accounts using Google Talk. 
• Google Calendar:
  Organize your schedules and share events and calendars with others. 
• Google Talk:
  Send instant messages to your contacts for free anytime, anywhere in the world. 
• Google Docs:
  Share documents, spreadsheets, and presentations. Collaborate in real-time with your team or with the entire University.
• Google Sites:
  Work together to keep related documents, web content and other information in one place, on one site.

Google Apps are guaranteed to be available at least 99.9% of the time, ensuring that users have access when they need it.

1. Google's business is based on providing highly secure services.  Google provides encrypted connections when logged into the Web, with IMAP and using the Google Outlook Connector.
2. Under the CSU Master Agreement, Google must protect all confidential information in the same manner it protects its own. In addition Google must comply with all laws and regulations. This includes FERPA and HIPAA.
3. No ads will appear in Google Apps.

If you think you are receiving an e-mail that is SPAM or phishing, please log on to Google site for instructions on reporting to Google.

It will be your full email address: firstname.lastname@csueastbay.edu

Each user has over 7GB of storage

You can find additional information on the Google Support site for GMail.

Yes, with Google Apps Sync for Microsoft Outlook installed on your computer; GMail will work with Outlook. However, the full benefits are achieved using Google Apps on the Web.

Yes, GMail has the capability to sync with Entourage e-mail via IMAP. Entourage Calendar and Contacts however, will not sync with GMail. You can still use the Web version to manage your calendar and contacts.

Yes, users can opt to use any IMAP capable email client, but only Outlook and Entourage will be supported by Cal State East Bay. However, the full benefits are achieved using Google Apps on the Web.

Yes, the University's e-mail retention policy will still be in place for GMail. Any e-mail messages that are more than 120 days old will be deleted.

Email lists will remain the same. The University maintains a separate application to support email lists and that application will continue.

Yes, the University will use both the standard and enhanced security options provided by Google to minimize any spam being delivered to your mailbox.

Yes, email can be archived using Microsoft Outlook for PCs or Entourage for Macs. 

Yes, you will still have the option to forward your email.

The maximum attachment size is 25 MB.

Yes, you will be able to delegate email privileges.

Yes, GMail is a Web-based service and accessible from anywhere there is Internet access.

You will log into the GMail on the Web using your NetID and password.

Yes, Google Apps are supported on any phone capable of receiving IMAP mail and is supported on iPhone and Windows Mobile smart phones via an application installed on the phone.

Yes, out of office replies are supported by Google.

Yes, mass mail will be available on GMail.

Yes, Gmail will allow you to set-up an out-of-office automated e-mail response. Out of office or vacation reply.

Please see the following instruction: 

• Saving an e-mail to a PDF formatted file

Your existing calendar will be converted to Google Calendar. 

Yes, you will be able to use the Google Microsoft Office Sync to manage your calendar in Outlook, but you will get the full features of Google Apps using the Web.

Yes, you will be able to view the free/busy times of anyone using the CSEUB Google Calendar, as you can now in our Exchange calendaring system. However, if anyone has allowed you to see the details of their calendar or to modify it, they will have to do this again in Google Calendar as these permissions will not be migrated.For more information, please see Share your calendar with someone.

Yes, you will be able to invite people to your meetings and view their free/busy times.

Yes, you will be able to delegate your calendar. Delegate calendar access.

No, Outlook Tasks and Notes will not be migrated. If you’d like to still use Tasks and Notes, you will need to move them to your personal file in Outlook. Instructions will be coming soon.

Your existing contacts will be converted to GMail.

Yes, you will be able to use the Google Microsoft Office Sync to manage your contacts in Outlook, but you will get the full features of Google Apps using the Web.

No, contacts in your Spark account will not transfer over to Google Chat

Yes, but Google Talk will only support chat with other Google Talk and AOL Instant Messenger (AIM) users assuming you have an AIM account.