ITS Help Desk

Who We Are and What We Do

 

The Help Desk serves as the campus community’s central point of contact for IT desktop and network support.

 

Get Help

 

The Help Desk’s business hours are Monday – Friday 8:00 AM to 5:00 PM excluding holidays. Many of our technological services and business processes have user guides, demos, and tutorials that are available on our Training Resources site. If you need additional assistance, please submit a Help Request. If you do not have Web access, please leave at message at 510 885- HELP (4357).

 

 

Tell Us How We’re Doing

 

We would like to get your feedback on how we can improve our support to better meet your needs. Please take a few minutes to take our Survey. At the User Name prompt, precede your NetID with ad\ and then enter your NetID password. Your user name will have this format: ad\aa####.