IRADS Customer Satisfaction Survey Report

IRADS mission is to provide timely, systematic, insightful and user-friendly data and analysis that supports University planning, enhances decision-making, informs policy formation, aligns resources allocation, fulfills reporting requirements, and measures, evaluates, and communicates institutional effectiveness to the entire University community as well as external audiences through vigilant data stewardship, boundless curiosity, and steadfast adherence to customer service principles.

Committed to building a culture of inquiry, collegiality, accountability, and equity, IRAD’s ultimate goal is to support the University as it enables and inspires students to reach their goals while becoming engaged and valued contributors to their communities. To this end, the 2014 IRADS Customer Satisfaction Survey was designed to assess its effectiveness, and prioritize areas that may be improved. The following is a report of the findings from this survey.

2014 IRADS Customer Satisfaction Survey (pdf)

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