User Support Services Training
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Training and Documentation Resources
Who We Are and What We Do
In most instances we provide a blended training approach where we provide procedures, on-line demos and tutorials as well as informational sessions and training classes. Many of our technologies and business processes come with documented user guides or on-line resources.
Below you will find a listing of technologies used on campus and their related reference and training resources. Contact us if you can’t find what you’re looking for!
Accessibililty
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CSU East Bay
- Student Disability Resource Center (SDRC)
- CSUEB Basic Word Styles Template
- CSUEB Documentation Template
CSU East Bay Accessibility Tools
- LecShare Basice Guide - Convert PowerPoint Presentations
- LecShare Training
- PDF Transformer Quick Guide - Convert PDFs to Excel or Word
- PDF Transformer Presentation
CSU Chancellor's Office Resources
- Cal State CMS Guidelines for Creating Accessible Documentation
- Creating Accessible Documents and Multimedia
- Resources for Teaching and Learning the Accessiblity of Technology
- Cal State Accessible Technology Initiative Tools and Resources
- Cal State CMS Accessibile Technology Initiative
- Cal State CMS MS Word, Excel, and PowerPoint Templates
Other Resources
Adobe Reader
Adobe Flash
Blackbaud - The Raiser's Edge and The Researcher's Edge
Blackboard
Cell / Mobile Phone Configuration
Clarity - Health & Safety
Training
Data Warehouse
Email List Manager (Mailman)
- Email List Web Pages
- List Adminstrator Most Often Used Commands
- Email List Administrator Configuration Guide
- Subscriber Guide
- Lost or Forgotten Password
- Getting List of Subscribers
- Approving Postings to a Moderated List
- Convert List To-From a Moderated List
- Prevent Member from Sending to the List
- Non-Member Contributor
- Email Commands
Imaging - Singularity
Instant Messaging - Spark IM
MS Internet Explorer Web Browser
Mozilla Firefox Web Browser
MS Access 2007
MS Outlook Exchange Calendar
- Outlook
Exchange 2007 Resources
- Calendar Basics- Appointments, Meetings, Events, and Tasks
- Schedule a Meeting - Outlook 2007
- Calendar Sharing - Outlook 2007
- Sharing Your Multiple Calendars - Outlook 2007
- Outlook Exchange 2003 Demos and Tutorials
- Outlook Exchange 2003 Demos and Tutorial
- Sharing Your Multiple Calendars - Outlook 2003
- Creating an Outlook Profile to Access CSUEB's Exchange Server - Outlook 2003
- Using Outlook 2003 outside of the CSUEB campus (HTTP Proxy)
- Outlook Web Access
- Open a Shared Calendar using Web Access
MS Outlook Exchange Email
- Outlook Exchange 2007 Resources
- Outlook 2007 Email Overview Class Notes
- What is the difference between a person and non-person (group) mailbox?
- Adding a non-person (group) mailbox - Outlook 2007
- Manage Email Storage Quota and Requesting Quota Increase
- Outlook Exchange 2003 Demos and Tutorials
- More Outlook Exchange 2003 Resources
- Outlook 2003 Email Tips and Tricks
- Creating an Outlook Profile to Access CSUEB's Exchange Server - Outlook 2003
- Outlook Web Access
- Outlook Web Access Email Tips and Tricks
MS PowerPoint
MS SharePoint
MS Vista
MyCSUEB
Netscape
New Employee Training
PDF Transformer
Remote Support and Assistance - RSA
Remote Access - VPN Virtual Private Network
Safari Web Browser
SARF - System Access Request Form
Service Desk Ticketing System
Sexual Harassment Training
Spam Quarantine
Telephone Services
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California State University, East Bay, 25800 Carlos Bee Boulevard, Hayward, CA 94542, (510) 885-3000