Net ID Troubleshooting 

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Reset Password

Change Security Questions

Forgot My NetID

24/7 Blackboard Tech Support

After-hours, weekend, and holiday

Phone: (855) 414-9911  Live Online Help: Live Chat

Introducing BlackBoard Ultra: Coming Summer 2017

After extensive testing and preparing of the next generation of Blackboard, CSUEB is ready to switch on the new Blackboard Ultra user experience (Thursday, June 15, 2017). You will notice a new look to the login, landing pages and Blackboard Collaborate. You will be greeted by an onscreen tutorial to prepare you for the new streamlined course navigation. Instructors will have the option to stay with the traditional course layout or preview and switch to the new Ultra course view. Here is a brief preview of the Ultra experience: video (https://youtu.be/9nrP1Zlru2g). For further details, please go to the Blackboard Updates and Information.

Technical Support

You now have access to additional after-hours and weekend support for Blackboard via phone and live chat. For contact information, please look for the 24/7 Blackboard Support Info module, which will appear next to your My Courses module. Your regular Blackboard support will still be available during the day. 


Student Technical Support

Faculty Technical Support

Contact Learning Commons

Contact Office of the Online Campus

Tel: (510) 885-4152 Tel: (510) 885-2700
e-mail: stsc@csueastbay.edu email: bbhelp@csueastbay.edu
Blackboard Help for Students

Blackboard Help for Instructors

Blackboard student video tutorials
Hints for Online Students,
Discussion Board Guide, and
Helpful Suggestions for Taking Online Exams

Manpreet Chatha, Blackboard System Admin
Suzanne Hess, Blackboard System Admin

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