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Frequently Asked Questions

  • Please refer to the current Tuition and Fee Schedule on our website.
  • If you are expecting to receive financial aid, you are responsible for paying only the difference between your accepted pending financial aid and your outstanding fees.
    • Review your Student Center on the portal.
    • Under the finances tab, select "account inquiry."
    • If the amount of your pending financial aid is greater than your "due now," no payment or action is required at this time.
    • If the amount of your pending financial aid is less than your "due now," you are required to pay only the difference between your fees (due now) and the amount of your pending financial aid. This amount must be paid by the fee payment deadline.
  • To find out how much you have in anticipated (pending) financial aid, you may follow the instructions listed below
    • Review your Student Center on the portal.
    • Under the finances tab, select "account inquiry."
    • If the amount of your pending financial aid is greater than your "due now," no payment or action is required at this time.
    • If the amount of your pending financial aid is less than your "due now," you are required to pay only the difference between your fees (due now) and the amount of your pending financial aid. This amount must be paid by the fee payment deadline.
  • Consequences of a late payment include the possibility of being dropped from all of your classes and a hold on your student account preventing enrollment.
  • Although you're waitlisted for classes, you are still required to pay fees (or secure and accept sufficient financial aid to cover the fees) based on the number of units you intend to enroll in for the quarter.
  • Your student center will show that you do not have a balance, but you can override this amount by selecting the "make a payment" button in your Student Center.
  • Once in CASH Net, our payment processor, select the second "payment on account" button and manually enter the amount you need to pay based on the fee schedule.
  • If you are not enrolled in classes, your student center will show that you do not have a balance.
  • You can override this amount by selecting the "make a payment" button in your Student Center.
  • Once in CASH Net, our payment processor, select the second "payment on account" button and manually enter the amount you need to pay based on the fee schedule.
  • Waivers are typically posted once all documents are submitted, or authorized, by the approved department. After which the department submits a request to SFS. SFS will post all authorized requests before the payment deadline.
  • Fees are linked and billed to the third party entities after the authorization letter is submitted in SFS. Your account will continue to show past due until those fees are linked.
  • The first financial aid disbursement of the quarter is typically the week before school begins. You will see your Student Center reflect a past due balance until your financial aid disburses. However, our office will defer fees to any eligible students as determined by the financial aid department until that time.
  • The use of a credit card incurs a fee and, unfortunately, the University could no longer afford to absorb that cost.
  • The University has contracted with Smart Pay and CASH Net to handle the credit card transactions for student account payments. They charge the 2.75% fee to cover the cost payable to the credit card consortiums. The University never collects this fee, nor can we refund this fee.
  • For a free online payment option, please use the electronic check method within CASH Net.
  • As part of our end of day process, we must roll the business date for transactions to the next business day; consequently, this prevents your payment from posting to your student account until after 12 AM on the next business day.
  • Payments made after Friday at 4 PM through Sunday at 11:59 PM are queued and will not post until Monday after 12 AM.
  • Payments made after 4 PM will post to the student account after 12 AM on the following business day.
  • During business days, between the hours of 1 AM and 4 PM, fee payment deadline holds are removed periodically throughout the day.
  • If your hold is not removed as expected, please contact our office during normal business hours at (510) 885- 3767.
  • Please refer to your housing agreement, or review the information provided by the University Housing Office.
  • You may also review your Student Center to view your "charges due."
    • Under the finances tab, select account inquiry and view the charges due.
  • If you are a matriculated student, then you may use the installment payment plan. The contract is available online through the Student Center.
  • Your particular disbursement may depend on items such as holds, to-do list items, etc.  When financial aid does disburse, it will be applied to your student account to pay any outstanding charges, including future due items and the remaining credit (if any) will be refunded to you. You may contact SFS at 510-885-3767 for further assistance.
  • No, students are not allowed to pick up financial aid checks. Financial aid refunds will be mailed out on Thursdays or submitted to the bank for electronic deposit, providing you signed up for this service. It is highly recommended to sign up for direct deposit through your student center portal at my.csueastby.edu to receive your refund faster and to eliminate the chance of a lost check.
  • Sign up in the Student Center under the finance section. Please allow 10 days for your enrollment in direct deposit to take effect.
  • Online - select the CASH Net payment button or use the 'make-a-payment' button in your Student Center. Your options include electronic check or credit card.
    • Electronic check is free and posts immediately to your student account
    • Credit cards (MasterCard, Visa, American Express, and Discover only) are subject to a 2.75% convenience fee, and also post immediately to your student account.
  • In person – Cashier’s Office, SA 1200 (Cash, check, money orders, or cashier's check only)
  • By Mail – Attn: Cashier office SA #1200, 25800 Carlos Bee Blvd., Hayward, CA 94542
  • Federal regulations prohibit our office from discussing your student account with parents or guardians without written consent.
  • We are permitted to discuss a student's account, if and when the student specifically identifies an individual by completing the Authorization to Release at the Cashier’s office.
  • We do not mail paper bills, and will not e-mail parents.  It is the student's responsibility to check their student center at my.csueastbay.edu for deadlines and due dates.
  • It is the student’s responsibility to drop all classes before the first day of school. Failure to drop classes will cause a prorate fee per day to be charged to the student.
  • Student who have an outstanding balance for a previous quarter and are not assigned to a collection agency can contact the Accounts Receivable department to check their eligibility to sign up for a payment plan via email to serena.nelson@csueastbay.edu
  • You are considered a post-graduate applicant if you hold a Bachelor's degree and wish to continue your education for personal enrichment or to meet professional needs by pursuing a certificate, credential or second Bachelor's degree, and thus are charges as a post-graduate student.
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