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Student Finance Policies

If you have a question regarding your fees or how to pay your fees, contact Student Financial Services at (510) 885-3767.  You may also speak to a Student Financial Services Representative at rhe Cashier's Office located on the 1st floor in the SA building on the Hayward Campus or at the Academic Services Center on the Concord Campus.

Responsibility of Student to Drop Course 

If you have registered for a class and do not plan to attend , it is your responsiblity to drop the course by the last day of the Drop period.  Do not assume that by not attending the first class meeting your will automatically be disenrolled. Students who wish to withdraw from a course should review the Fee Refund policy for their specific term if they wish to receive a refund. 

Refund Policy

For specific drop date deadlines and specific information on refunds, please visit the specific terms refund page. To request a refund, you may download and complete the following Refund Request Form.  Submit the form to the Cashiers Office, in person, via fax at 510-885-4244, or email the form to refundrequest@csueastbay.edu.  Your refund, if appoved will be applied to the original form of payment.  A $10 refund processing fee will be subtracted from your refund. Refund to a credit card may not appear on your statement for one or two billing cycles. 

Cal Vet Fee Waiver

Approval for benefits under the Cal Vet Fee Waiver Program shall be granted on an Academic Year (AY) basis. There shall be no partial year grants of benefits. Applicants must re-apply each year to maintain entitement. Approvals may be granted only for the current AY, or the immediate upcoming AY.

Returned Check Fee Policy

A returned check penatly fee of $25.00 will be charged to a student's account for any check dishonored by the drawee bank. The returned check and penatly fee must be paid by cash, credit card, or money order. If a student or anyone paying on the student's behalf has written one or more returned checks, check cashing privileges will  be revoked. If a returned check was used to pay for more than one student, each student will be assesed the $25 returned check fee.  Payments made by a returned check are reversed from the student's account, leaving the balance due and payable immediately. Outstanding balances are subject to the unpaid fees and deliquent accounts policy and may result in the student being dropped from their classes. 

Disclaimer - Cost of Collections

Unpaid Tuition and Fees

Students are responsible for all fees due to the university by the payment deadlines. If you do not pay on time you may be subject to collection proceedings according to the following policy.

You are subject to normal collection actions for unpaid debts including:

  • assessment of late registrations and past due fees
  • withholding of University services
  • withholding of credit for and disenrollment for some or all classes
  • referral of the debt to a collection agency and/or credit reporting agency
  • intercept of amounts due you from the State of California and/or legal action

You are obligated to pay all costs of collection, including attorney fees, collections agency fees, and court costs (Please see Title 5, California Code of Regulations, Sections 42380 and 42381)

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