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Telephone Upgrade Project

Upcoming Upgrade Locations 

2nd Pass - Multi-line Telephones

Attending to telephones skipped due to technical reasons - Ongoing
VB  - Valley Business - Jan 2018
Concord - Tentative:  Jan 23 thru 26 + Jan 31 & Feb 1 & 2
Call Centers  -  Jan 2018 onward
Centrex - Jan 2018 onward


ITS is progressing on the campus-wide deployment of the new university telephone system to users. ITS personnel will be coming through working areas in two passes  - 1st pass/ single-line telephones; 2nd pass/ multiple line telephones - throughout the Concord and Hayward campuses. Please review the proposed schedules below to see which buildings the teams will be working in the near future.

We advise that users in each building make themselves available during the times indicated in the schedule. Additionally, voicemails on the existing system should be cleaned up and/or transcribed prior to changing to the new telephones. ITS is available for assistance in these matters: simply submit a ticket request at the Service Desk.


December, 2017

There are no unresolved issues at this time

Contact Us

ITS Systems & Infrastructure Eng.
  • California State University, East Bay
  • 25800 Carlos Bee Blvd
  • Office Hours: 9–5, M–F
  • Hayward, CA 94542