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Welcome to AACE Online Chat!

help desk software


Online Chat Schedule

Monday Tuesday Wednesday Thursday
11:30am-12:30pm Advising+Career Advising+Career Advising+Career Advising+Career
5:30-6:30pm Advising+Career Advising+Career Advising+Career Advising+Career

Current East Bay students may use this service to ask an AACE counselor general advising and/or career questions. We cannot address questions that require us to access your academic records.

Through May 31st, there may be more additional time to chat with a counselor. Even if Live Chat status is Offline, feel free to click on the chat box and submit a question - it will be sent as an email to should a counselor not be available.

NOTE: If you are a prospective (future) student who has not yet been admitted to the university, please check out the Future Students section of the East Bay web site.

Online Chat advising IS appropriate for:

  • Clarification of university procedures and policies
  • General Education (GE) options
  • General degree requirements
  • Course prerequisite information
  • Referrals to other programs and services
  • Questions about career decision making
  • Questions about transferring of courses

Quick Chat is NOT appropriate for:

  • Personal or crisis counseling
  • Information requiring access to your student record (i.e. transcript, Degree Audit Report (DAR), placement tests, etc.)
  • Major advising
  • Scheduling an appointment with an advisor

To schedule an in-person, phone, or online (Zoom) advising appointment:

  • Please call 510-885-3621, or
  • Come in and schedule an appointment in person. We are located on the second floor of the Student Service and Administration Building, room 2300.
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