Case Management Services

Building bridges of success together

 What is Case Management? 

A Case Manager serves their university and individual students by coordinating prevention, intervention, and support efforts across campus and community systems to assist at risk students and students facing crises, life traumas, and other barriers that impede success.

Role of a Case Manager:

  • Assess the type of assistance and resources for student needs
  • Engage students of concern
  • Develops a plan of action that is tailored for each student
  • Assist students in accessing services, both on and off-campus
  • Works with student to build or strengthen their support systems
  • Advocate for students individually and systemically
  • Removes obstacles to getting help
  • Foster self-advocacy in students to manage their academic, personal and fiscal responsibilities
  • Follow up with student to help them stay on track toward success as a "Pioneer student"
  • Family concerns - relationships, situation, etc.
  • Basic needs - such as housing, food, etc.
  • Arrange for appropriate medical or mental health care referrals/services
  • Develops a plan of action that is tailored for each student

 How to Identify a Student of Concern:

A student whose academic progress or functioning in the university environment is adversely affected due to a number of indicators outlined below:

Physical Signs

  • Poor personal hygiene
  • Change in appetite; weight loss or gain
  • Agitation or restlessness
  • Recurring physical complaints

Psychological Signs

  • Delusions or paranoia
  • Guilt or worthlessness
  • Sad, anxious, empty mood or mood swings

Change In Behavior    

  • Withdrawal or isolation
  • Loss of interest or pleasure in activities
  • Increased alcohol or substance use 
  • Irritability or anger 
  • Increased absences or late arrival to class/work  

Unmet Basic Needs

  • Housing insecurity
  • Food insecurity
  • Financial struggles
  • Medical Services 


What do I do if a student’s behavior is concerning/odd?

  • Submit a CARE Report anonymously 

Who can submit a CARE Report for Case Management? 

  • Faculty & Staff/ Students/ Parent, Family or Community Member
  • Students will be contacted confidentially by a Case Manager for support services

Student Care Team

Student CARE Team is responsible for the coordination of case management services for students of concern reported to the campus Student CARE team. The CARE Team addresses at-risk concerns regarding student welfare including disruptive, threatening, or violent behavior. Online campus reporting is available for faculty and staff.

              Online Reporting for Students of Concern

Contact Us