Top NavTop NavTop Nav

Access Office

The Access Office is located inside Lassen Hall.

Hours of Operation OPEN CLOSE
Monday 9:00 AM 4:00 PM
Tuesday 9:00 AM 4:00 PM
Wednesday 9:00 AM 4:00 PM
Thursday 9:00 AM 4:00 PM
Friday 9:00 AM 4:00 PM
Phone: 510-885-7444

The staff at The Access Office are able to assist the resident with the services listed below:

  • Bay Card replacement for residents
  • Lockout assistance
  • Access related issues. I.E. card reader not working

Bay Card Information

The Cal State East Bay, Bay Card is used both on Campus and in Housing for a variety of different services. Residents of Pioneer Heights must have a special Housing Bay Card to access their suite/apartment, laundry room, and community rooms.

For more information about the Bay Card, please visit the Bay Card website.[4]

Commonly Asked Questions

  1. What is my Bay Card used for in Student Housing
    • Your meal plan will be linked to your Bay Card to allow you to swipe at the Dining Commons
    • Access to the laundry rooms, your apartment and/or building
  2. What happens if I lose or damage my Bay Card?
    • You will need to go to The Access Office for a replacement Bay Card. The Access Office is located inside the Lassen Community Room.
  3. How much does a Bay Card replacement cost?
1st Replacement 2nd Replacement 3rd Replacement 4th Replacement
$25.00 $50.00 $75.00 $100.00

Lock Out Information

If you find yourself locked out of your apartment the staff at The Access Office are able to assist you with getting back into your apartment.

Lock Out Process

Residents will be given a rental key so they can access their apartment to retrieve their keys. Once they retrieved their key, rental key(s) must be returned within an hour or additional charges will occur.

Below are the lockout fees.

If you are locked out between the hours 4 pm to 9 am Monday – Friday or Saturday & Sunday, 6am-6pm, please call the RA on Duty.


Duty Phone Numbers

Calaveras and Coloma


Sierra and Sonora


Shasta and Diablo








University Village


© California State University, East Bay. All Rights Reserved.