Customer Service Assistants Selection Process

Student Housing and Residence Life is excited to announce that we are currently in the process of hiring Customer Service Assistants for the Lassen Front Desk for the 2021-2022 academic year. We encourage those that are interested to review the selection information included below. If you have any questions regarding the process, please contact Assistant Director for Residence Life, Shelley Marshall, at

Position Overview

Customer Service Assistants support the day-to-day operations of the Student Housing & Residence Life office by connecting those seeking assistance to the appropriate information or resources. This includes answering phone calls and covering the front desk to address in-person inquiries.

Customer Service  Assistants must be available to take shifts during Lassen Front Desk hours (Monday-Friday: 8:00 am - 5:00 pm).

Step by Step Guide for Applying to Be a Customer Service Assistant

Step 1:

Read through the Terms and Conditions of the position to ensure the following:

  • You fully understand the requirements and expectations of the position
  • You meet the minimum qualifications to be considered
  • You are available for any required staff meetings, training, etc

Click Here for the Terms and Conditions document

Step 2:

Complete an online application with a resume by Sunday, July 11, 2021, at 11:59 PM. This application is the same for all currently available student assistant positions so if you are interested in more than one position you only need to complete one application and mark all positions you are interested in being considered for. To complete an application click the button at the bottom of this page.

Step 3:

Applications will be pre-screened. This includes completing a GPA and conduct checks as well as a review of the application.

Step 4:

After pre-screening, all candidates who are moved forward will be asked to participate in our interview process. Interviews will take place the week of July 19

Step 5:

Conditional appointment letters will be sent via email on July 23. Please note: you cannot be officially hired until you have accepted the appointment. The deadline to accept will be included in your appointment letter.

Step 6:

Before your conditional appointment can become official, you will need to complete and clear a livescan (background check). You will be emailed details regarding how to complete the livescan as well as a date by which it needs to be completed should you be advanced to this step.

Step 7:

Once we have received your livescan results, a staff member will contact you with more details on completing a hiring packet (conditional on the livescan coming back clear) in order to initiate your onboarding process.