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THE LATEST HOUSING INFORMATION ON CORONAVIRUS (COVID-19)

In light of the growing concerns regarding the COVID-19 Coronavirus, Student Housing will expedite move-out plans for residents wishing to end their contracts early.

We recognize how difficult a mid-semester move-out may be for residents, and exceptions will be made on a case basis for those residents who:

  • can not go home.
  • can not complete online classes from home.
  • have known health or safety risks.
  • do not have an alternate residence to return to.

Residents who are not in one of the above categories are asked to begin making arrangements for immediate move-out. If you are able to move-out early, your adjusted Housing contract end date will be March 27 and you will be charged through that date. Residents choosing to move out must be completely moved out and checked out by Sunday, March 29. Anyone remaining in housing after Sunday, March 29 will be charged the daily rate until they have moved/checked out.

For planning purposes and to assist us in providing you with necessary support services, every resident will be required to complete the COVID-19 - Final Housing Plan Form found through the link below. Please log into the form with your CSUEB NetID and password. If you cannot access the form, try again using an incognito window.

We encourage our residents to make the best choices for themselves during this trying time. Our Lassen Housing Office will remain closed as our staff is observing the Governor's stay-home order; however, they are checking email and voicemail during business hours. Please direct emails to housing@csueastbay.edu. Residential Life staff members will continue to be on duty and available via duty cell phones to assist you should you have questions.

Spring 2020 Consolidation and Transition

Consolidation refers to residents being moved from apartments or bed spaces where there are very few persons to ones where there is at least 50% occupancy. This is done for safety and security precautions.

Please note that should you stay in Housing through the end of the Spring 2020 semester, you may be consolidated into a different accommodation type than your current space with the goal of one resident per bedroom.

Housing will try its best to honor roommate requests made during this transition period. Please fill out the form linked here: Consolidation Roommate Request Form.

If you currently reside in either Sequoia or Juniper your new assignment will be in the Tamalpais building.

If you currently reside in any of the following buildings: Calaveras, Coloma, Sierra, Sonora, University Village, your new assignment will be in either the Shasta or Diablo buildings.

Please note that even if you are currently in the Shasta, Diablo or Tamalpais buildings, you may be reassigned to ensure consolidation efforts

No, you will not be charged additional fees for consolidating as this is considered an administrative move and necessary for resident health and safety.

Dates: April 3rd - 8th, 2020 

Last Name by Timeline

A - E F - L M - R S - Z
9:00 AM - 11:00 AM 11:00 AM - 1:00 PM 1:00 PM - 3:00 PM 3:00 PM - 5:00 PM

Given the unique needs for social distancing, you may still be required to move to another space. We will be trying our best to ensure that the move is within your current building or apartment/suite whenever possible.

Early Move Out

The University is not closing the halls; Student Housing will expedite move-out plans for residents wishing to end their contract early and allowing you to move out through Sunday, March 29.

We recognize how difficult a mid-semester move-out may be for residents, and exceptions will be made for those residents who:

  • cannot go home.
  • cannot complete online classes from home.
  • have known health or safety risks.
  • do not have an alternate residence to return to.

We understand the concern with needing to move students out more quickly. A large number of student residents have already opted to leave campus for home and many other students are both moving out and planning to leave this week, as the university has been encouraging move out given regional, state and federal COVID-19 concerns.

  • Submit the COVID-19: Final Housing Questionnaire.
  • Dining Services will remain available on campus.
  • Wait to receive further instructions regarding possible room changes in order to consolidate as needed while still being mindful of social distancing.
  • Reminder: No guest policy will remain in place until further notice.

For residents continuing to live on campus through the end of the semester, no changes to their accounts will be made and charges will continue as originally assessed through Friday, May 15th.

  • Submit the COVID-19: Final Housing Questionnaire.
  • Remove all of your belongings from your suite/apartment.
  • Thoroughly clean your suite/apartment.
  • Please ensure that you are practicing social distancing keeping 6ft away from each other while moving out.
  • Mail forwarding - https://www.csueastbay.edu/housing/current-residents/mailroom.html
  • Complete an Express Checkout:
  • Complete the Express Checkout Envelope:
    • Seal keys inside (if applicable)
    • Drop the Express Checkout Envelope into the Dropbox.
      • Dropboxes are located in El Dorado Hall, Tamalpais, Juniper, Sequoia, Lassen breezeway, and University Village.
On the day you plan to move out, please follow the schedule below based on your last name to help with social distancing:
A - E F - L M - R S - Z
9:00 AM - 11:00 AM 11:00 AM - 1:00 PM 1:00 PM - 3:00 PM 3:00 PM - 5:00 PM

We recognize how difficult this accelerated timeline will be for many students. Exceptions will be made for those who cannot go home, those who have known health or safety risks, and those students who do not have an alternate residence to return to.

Residents wishing to move out early, but who cannot check out by Sunday, March 29th, will continue to be charged for the meal plan and rent until they are able to remove their belongings and check out.

For example, if you check out on April 7th, your account will be adjusted and you will only be charged through April 7th.

The adjustment will also take into account the number of flex dollars used. Any remaining balances, as a result, will be credited to your account.

Please fill out the Survey linked here: COVID-19: Final Housing Questionnaire.

Your rent and meal plan will be pro-rated to reflect your selected Early Move-Out Day. An email with your account status will be sent to your Horizon email once your account has been completely adjusted. An email with your account status will be sent to your Horizon email once your account has been completely adjusted.

  • Approximately 39% of your semester rent will be prorated unless you vacate after 3/29.
  • Your meal plan will be prorated through the same time period and will take into account the number of flex dollars used.
  • You should begin to see an adjustment to your account by approximately Monday, April 20.

You are able to request an itemized account breakdown of these charges by submitting the Request for Itemized Account Breakdown form.

Your rent and meal plan will be pro-rated to reflect your selected Early Move-Out Day. An email with your account status (including outstanding balance still owed) will be sent to your Horizon email once your account has been completely adjusted. You are able to request an itemized account breakdown of these charges by submitting the Request for Itemized Account Breakdown form.

MyCSUEB is unable to indicate that you have a credit available on your account. Please refer to your Horizon email for your Account Status email. This email is sent upon completion of adjustments to your student account by our Housing Accounts Team. You are able to request an itemized account breakdown of these charges by submitting the Request for Itemized Account Breakdown form.

 

Complete this Remote Express Check-Out form if you have already removed all of your belongings from your unit but cannot come back to campus. Forms must be submitted by March 29.

If you need to return your keys, after completing the form, please follow the instructions below. Keys must be received by April 3rd to prevent improper checkout charges.

Send certified mail so you can track the keys if they go missing.

Inside the envelope, include your name, net ID, and room number/letter along with your keys.

Mail your keys to the following address:

Student Housing & Residence Life
1901 Harder Rd.
Hayward, CA 94542

Students that have moved out already will be prorated to a March 27th in-room date. Please note that to be considered completely moved out, all items must be cleared from your space and check-out procedure as indicated followed by the March 29th, 2020 deadline.

Housing is working as quickly as possible to ensure student account adjustments are posted in a timely fashion. Please anticipate an email indicating your Account Status within 3 weeks of your day of Early Move-out. For example, residents moving out on 3/27/2020 can anticipate an Account status email by April 20th, 2020.

Your daily rate is the annual rent cost of Housing divided by days in the academic year. You will not be assessed at a different daily rate through the end of the regular contract on May 15th.

If you have already paid fees in full for Housing through the end of the semester, you will not incur additional fees.

Parking is working to address this concern and will have information shared out shortly. Please visit their website for the most up to date information: Parking & Alternative Transportation Services.

Yes. A limited number of moving bins are available to check out at your community front desk. Please note there may be a wait time to check out a bin.

Yes. If absolutely necessary, you may leave non-essential belongings behind. However please note that to be considered completely moved out, all items must be cleared from your space and check-out procedure as indicated followed by the March 29th, 2020 deadline.

Housing Related Questions

Yes, the mailroom hours are Monday to Friday from 10:00 AM to 5:00 PM and Saturday from 10:00 AM to 3:00 PM.
University Village packages will be delivered to University Village Monday to Friday and students can pick up packages from 5:00 PM to 8:00 PM at the Front desk of University Village.

Out of an abundance of caution, Housing has made the decision to suspend all guest visitations, including general guest visits and overnight guests. The safety and security of our residents is our foremost charge, and by limiting persons in the halls to only residents and staff we feel we can best ensure those two needs are met. We apologize for the inconvenience this has caused and appreciate your understanding during this time.

no guests allowed

Yes. Pioneer Kitchen will remain open with meal services limited to “Pick-Up” only and set meal times. Mealtimes are as follows:

Monday - Friday

Breakfast 7:00 am –10:00 am

Lunch 11:30 am – 2:00 pm

Dinner 5:00 pm – 8:00 pm

Saturday-Sunday

Brunch 10:30 am – 2:00 pm

Dinner 5:00 pm – 8:00 pm

Campus Related Questions

  • The campus is not closing; however, certain classes will move towards online options from 3/16/20 - 4/12/20.
  • Housing will remain open to residents.
  • Some classes will move to a virtual format and continue as regularly scheduled.
  • Offices and resources will still be open and available (Student Housing, RAW, Health Center, FinAid, etc)
  • Dining locations and Pioneer Kitchen will move to a shortened schedule beginning March 16th, 2020 - April 12th, 2020. For more information go to their website (https://dineoncampus.com/csueb).
Please refer to the University Commencement Website (https://www.csueastbay.edu/commencement/) for most up to date information regarding ceremonies.

Shuttle service to the Hayward & Castro Valley BART stations will be suspended until further notice beginning Monday, March 30, 2020.

The University Village/Campus Loop shuttle will continue to run Monday - Friday at this time.

AC Transit will still provide service to the campus and the Hayward BART Station. AC Transit is currently NOT charging a fare to ride their buses, until further notice. For further information from AC Transit, including the schedule for Line 60 which services the Hayward Campus, click here.

The Parking & Transportation Services department will post updates on our website: www.csueastbay.edu/parking

Yes, with modified operations.

New Medical Service hours:

Monday - Thursday

11:00 am - 1:00 pm (For urgent and walk-in needs only)

New Counseling hours:

Monday - Thursday

11:00am - 1:00pm

(Appointments conducted via phone, please make an appointment online at https://health.csueastbay.edu/ or by calling (510) 885-3735)

Other FAQ

Per the Alameda County Shelter-in-Place order “Social Distancing Requirements” includes maintaining at least six-foot social distancing from other individuals, washing hands with soap and water for at least twenty seconds as frequently as possible or using hand sanitizer, covering coughs or sneezes (into the sleeve or elbow, not hands), regularly cleaning high-touch surfaces, and not shaking hands.

Remember to practice deep social distancing and keep as much space as possible between you and others.

  • Wash hands with soap and water for 20 seconds, frequently.
  • Use hand sanitizers when soap and water are not available.
  • Avoid touching your eyes, nose, and mouth.
  • Appropriately cover your coughs and sneezes (use a tissue, cough into your elbow).
  • Clean surfaces that are frequently touched.
  • Stay home when sick.
  • Practice social distancing (maintain 6 feet distance from others, avoid crowded spaces and places).
If you are unable to get to a store, the Market will continue to stock toilet paper, paper towels, tissues, and other essential items. The Market accepts: Bay Bucks, Flex Dollars, cash and credit card payment methods. The Bookstore also maintains an inventory of similar items, accepting various forms of payment (excluding Flex Dollars).
  • Encourage the person to maintain strict hygiene practices and seek medical assistance if their condition worsens.
  • Limit physical contact as well as any sharing of items to reduce the likelihood of illness transmission.
  • Spreading misinformation and stereotypes will only feed into greater fear. Maintaining the health and safety of our Cal State East Bay community remains our greatest priority and each of us can play a part in helping us to stay informed and prepared. We can and must support each other in a creative, positive and collaborative manner.
Do your best to avoid transmitting illness to others by maintaining strict hygiene practices as outlined below:
  • Wash hands with soap and water for 20 seconds, frequently.
  • Use hand sanitizers when soap and water are not available.
  • Avoid touching your eyes, nose, and mouth.
  • Appropriately cover your coughs and sneezes (use a tissue, cough into your elbow).
  • Clean surfaces that are frequently touched.
  • Stay home when sick.
  • Limit physical contact with others.
  • Restrict the use of common areas/spaces.
  • Maintain own set of kitchen utensils/cooking items, ensuring sanitization after each use.
Please contact the respective department chair if you are unclear on the method of instruction. Not all classes have been moved to a virtual format. For more information go to their website (https://www.csueastbay.edu/oaa/index.html).

Additional information can be found from these reputable sources:

Cal State East Bay - Student Health & Counseling Services (https://www.csueastbay.edu/shcs/health-update.html)

Centers for Disease Control and Prevention (https://www.cdc.gov/coronavirus/2019-ncov/index.html)

Governor's Office of Planning and Research (http://opr.ca.gov/covid-19/)

Please follow email and web communications for the most updated information regarding housing. Your response is important and will help Housing provide the best service during this transition.

URGENT: Please complete the COVID-19: Final Housing Questionnaire

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