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We encourage our residents to make the best choices for themselves during this trying time. Our Lassen Housing Office will remain closed as our staff is observing the Governor's stay-home order; however, they are checking email and voicemail during business hours. Please direct emails to Residential Life staff members will continue to be on duty and available via duty cell phones to assist you should you have questions.

General Questions

Prior to move-in, residents will be asked to complete a self-assessment related to COVID-19, possible temperature checks upon your initial entry into the residence halls, and all units will be professionally cleaned and sanitized. Additionally, in order to minimize contact among residents, we are temporarily assigning one person per bedroom until the county healthy board advises us that double occupancy rooms are safe once again. You will only be allowed one guest to assist with move-in.

Cancellation Questions

While there is not a specific deadline, we are asking students who wish to receive a full refund to submit the cancellation request by Sunday, June 14th. Cancellation requests made after that date may be subject to the $100 cancellation fee outlined in the License Agreement. Those who submit a cancellation request after July 16 (within 30 days of occupancy) will be subject to the normal cancellation process outlined in our License Agreement.

No, given the pandemic crisis, we will waive the $100 cancellation fee for anyone who cancels by June 14th, 2020. We will refund the full $500 initial payment.

Information is coming soon. Please check back for an update.

Given the uncertainty regarding COVID-19, we will continue to assess the safety factors related to student housing occupancy. We hope to make a determination regarding spring housing some time mid-Fall. Once a determination is made, we will open the online housing contract for spring. Please check our website in October for updates.

The contract you previously submitted was for the 2020-2021 academic year, so canceling now would cancel your housing contract for both fall and spring semesters. If you cancel but wish to live in housing in the spring semester, you will have the opportunity to reapply. We encourage you to check our website again in October to see if an update regarding spring housing has been made.

Continue to keep contract active for Fall 2020

Unfortunately, no. With reduced occupancy related to shifting to all single bedrooms, we will need to prioritize who receives housing based on need. Therefore, all previously assigned spaces for Fall 2020 will be removed and the room selection process will be conducted again. Those who receive housing will receive a room selection lottery time which will allow them to log in and select their bedroom for the fall.

Unfortunately, no. We will be prioritizing housing for those who have the greatest need. If demand exceeds our occupancy, remaining students will be placed on a waitlist.

This is yet to be determined. Please check back for updates.

All those who were previously assigned to a triple rate will instead be charged a double rate.

  • Those who are assigned to true single bedrooms (one set of furniture) will continue to have their own bedroom for the remainder of the academic year. Those who are assigned to rooms that are traditionally doubles/triples (two or three sets of furniture) will start the semester in rooms by themselves. However, when deemed safe, these residents could receive one additional roommate.
  • Suite/apartment-mates

Some rooms were previously set up as double and triple rooms meaning there will be two or three sets of furniture in the bedrooms. Since we are using these rooms as temporary single rooms, we will be leaving additional sets of furniture in place. Unfortunately, residents may not remove any university furniture from their rooms.

Refunds and Adjustments (Spring 2020)

Your rent and meal plan will be pro-rated to reflect your selected Early Move-Out Day. An email with your account status (including outstanding balance still owed) will be sent to your Horizon email once your account has been completely adjusted. You are able to request an itemized account breakdown of these charges by submitting the Request for Itemized Account Breakdown form.

MyCSUEB is unable to indicate that you have a credit available on your account. Please refer to your Horizon email for your Account Status email. This email is sent upon completion of adjustments to your student account by our Housing Accounts Team. You are able to request an itemized account breakdown of these charges by submitting the Request for Itemized Account Breakdown form.


Students that have moved out already will be prorated to a March 27th in-room date. Please note that to be considered completely moved out, all items must be cleared from your space and check-out procedure as indicated followed by the March 29th, 2020 deadline.

Housing is working as quickly as possible to ensure student account adjustments are posted in a timely fashion. Please anticipate an email indicating your Account Status within 3 weeks of your day of Early Move-out. For example, residents moving out on 3/27/2020 can anticipate an Account status email by April 20th, 2020.

Your daily rate is the annual rent cost of Housing divided by days in the academic year. You will not be assessed at a different daily rate through the end of the regular contract on May 15th.

If you have already paid fees in full for Housing through the end of the semester, you will not incur additional fees.

Housing Related Questions

Yes, the mailroom hours are Monday to Saturday from 10:00 AM to 3:00 PM.

University Village packages will be delivered to University Village Monday to Friday and students can pick up packages from 5:00 PM to 8:00 PM at the Front desk of University Village.

Out of an abundance of caution, Housing has made the decision to suspend all guest visitations, including general guest visits and overnight guests. The safety and security of our residents is our foremost charge, and by limiting persons in the halls to only residents and staff we feel we can best ensure those two needs are met. We apologize for the inconvenience this has caused and appreciate your understanding during this time.

no guests allowed

Yes. Pioneer Kitchen will remain open with meal services limited to “Pick-Up” only and set meal times. Mealtimes are as follows:

Monday - Friday

Breakfast 7:00 am –10:00 am

Lunch 11:30 am – 2:00 pm

Dinner 5:00 pm – 8:00 pm


Brunch 10:30 am – 2:00 pm

Dinner 5:00 pm – 8:00 pm

Campus Related Questions

  • The campus is not closing; however, certain classes will move towards online options from 3/16/20 - 4/12/20.
  • Housing will remain open to residents.
  • Some classes will move to a virtual format and continue as regularly scheduled.
  • Offices and resources will still be open and available (Student Housing, RAW, Health Center, FinAid, etc)
  • Dining locations and Pioneer Kitchen will move to a shortened schedule beginning March 16th, 2020 - April 12th, 2020. For more information go to their website (
Please refer to the University Commencement Website ( for most up to date information regarding ceremonies.

The dedicated Hayward Bart shuttle is being reinstated on Tuesday, April 14. We encourage residents to use the Hayward Bart shuttle in place of the AC Transit 60 line due to a potential increase in community member usage. For more information on hours of operations please visit: Parking & Alternative Transportation Services

Yes, with modified operations.

New Medical Service hours:

Monday - Thursday

11:00 am - 1:00 pm (For urgent and walk-in needs only)

New Counseling hours:

Monday - Thursday

11:00am - 1:00pm

(Appointments conducted via phone, please make an appointment online at or by calling (510) 885-3735)

Other FAQ

Per the Alameda County Shelter-in-Place order “Social Distancing Requirements” includes maintaining at least six-foot social distancing from other individuals, washing hands with soap and water for at least twenty seconds as frequently as possible or using hand sanitizer, covering coughs or sneezes (into the sleeve or elbow, not hands), regularly cleaning high-touch surfaces, and not shaking hands.

Remember to practice deep social distancing and keep as much space as possible between you and others.

  • Wash hands with soap and water for 20 seconds, frequently.
  • Use hand sanitizers when soap and water are not available.
  • Avoid touching your eyes, nose, and mouth.
  • Appropriately cover your coughs and sneezes (use a tissue, cough into your elbow).
  • Clean surfaces that are frequently touched.
  • Stay home when sick.
  • Practice social distancing (maintain 6 feet distance from others, avoid crowded spaces and places).
If you are unable to get to a store, the Market will continue to stock toilet paper, paper towels, tissues, and other essential items. The Market accepts: Bay Bucks, Flex Dollars, cash and credit card payment methods. The Bookstore also maintains an inventory of similar items, accepting various forms of payment (excluding Flex Dollars).
  • Encourage the person to maintain strict hygiene practices and seek medical assistance if their condition worsens.
  • Limit physical contact as well as any sharing of items to reduce the likelihood of illness transmission.
  • Spreading misinformation and stereotypes will only feed into greater fear. Maintaining the health and safety of our Cal State East Bay community remains our greatest priority and each of us can play a part in helping us to stay informed and prepared. We can and must support each other in a creative, positive and collaborative manner.
Do your best to avoid transmitting illness to others by maintaining strict hygiene practices as outlined below:
  • Wash hands with soap and water for 20 seconds, frequently.
  • Use hand sanitizers when soap and water are not available.
  • Avoid touching your eyes, nose, and mouth.
  • Appropriately cover your coughs and sneezes (use a tissue, cough into your elbow).
  • Clean surfaces that are frequently touched.
  • Stay home when sick.
  • Limit physical contact with others.
  • Restrict the use of common areas/spaces.
  • Maintain own set of kitchen utensils/cooking items, ensuring sanitization after each use.

The COVID-19 Testing Site is free and open to anyone regardless of where they live or immigration status. No doctor referral is required. However, testing is available only to people age 12 and above with COVID-19 symptoms and a fever over 100 degrees. Symptoms include cough and shortness of breath.

The testing site will open to the public Tuesday, April 14, 2020, and operate Tuesday through Sunday from 9 a.m. to 6 p.m. The testing site will be closed on Mondays.

Please contact the respective department chair if you are unclear on the method of instruction. Not all classes have been moved to a virtual format. For more information go to their website (

Additional information can be found from these reputable sources:

Cal State East Bay - Student Health & Counseling Services (

Centers for Disease Control and Prevention (

Governor's Office of Planning and Research (

Please follow email and web communications for the most updated information regarding housing. Your response is important and will help Housing provide the best service during this transition.

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