We encourage our residents to make the best choices for themselves during this trying time. Our Lassen Housing Office will remain closed as our staff is observing the Governor's stay-home order; however, they are checking email and voicemail during business hours. Please direct emails to firstname.lastname@example.org. Residential Life staff members will continue to be on duty and available via duty cell phones to assist you should you have questions.
Prior to move-in, residents will be asked to complete a self-assessment related to COVID-19, possible temperature checks upon your initial entry into the residence halls, and all units will be professionally cleaned and sanitized. Additionally, in order to minimize contact among residents, we are temporarily assigning one person per bedroom until the county healthy board advises us that double occupancy rooms are safe once again. You will only be allowed one guest to assist with move-in.
While there is not a specific deadline, we are asking students who wish to receive a full refund to submit the cancellation request by Sunday, June 14th. Cancellation requests made after that date may be subject to the $100 cancellation fee outlined in the License Agreement. Those who submit a cancellation request after July 16 (within 30 days of occupancy) will be subject to the normal cancellation process outlined in our License Agreement.
No, given the pandemic crisis, we will waive the $100 cancellation fee for anyone who cancels by June 14th, 2020. We will refund the full $500 initial payment.
Information is coming soon. Please check back for an update.
Given the uncertainty regarding COVID-19, we will continue to assess the safety factors related to student housing occupancy. We hope to make a determination regarding spring housing some time mid-Fall. Once a determination is made, we will open the online housing contract for spring. Please check our website in October for updates.
The contract you previously submitted was for the 2020-2021 academic year, so canceling now would cancel your housing contract for both fall and spring semesters. If you cancel but wish to live in housing in the spring semester, you will have the opportunity to reapply. We encourage you to check our website again in October to see if an update regarding spring housing has been made.
Unfortunately, no. With reduced occupancy related to shifting to all single bedrooms, we will need to prioritize who receives housing based on need. Therefore, all previously assigned spaces for Fall 2020 will be removed and the room selection process will be conducted again. Those who receive housing will receive a room selection lottery time which will allow them to log in and select their bedroom for the fall.
Unfortunately, no. We will be prioritizing housing for those who have the greatest need. If demand exceeds our occupancy, remaining students will be placed on a waitlist.
This is yet to be determined. Please check back for updates.
All those who were previously assigned to a triple rate will instead be charged a double rate.
Some rooms were previously set up as double and triple rooms meaning there will be two or three sets of furniture in the bedrooms. Since we are using these rooms as temporary single rooms, we will be leaving additional sets of furniture in place. Unfortunately, residents may not remove any university furniture from their rooms.
Your rent and meal plan will be pro-rated to reflect your selected Early Move-Out Day. An email with your account status (including outstanding balance still owed) will be sent to your Horizon email once your account has been completely adjusted. You are able to request an itemized account breakdown of these charges by submitting the Request for Itemized Account Breakdown form.
MyCSUEB is unable to indicate that you have a credit available on your account. Please refer to your Horizon email for your Account Status email. This email is sent upon completion of adjustments to your student account by our Housing Accounts Team. You are able to request an itemized account breakdown of these charges by submitting the Request for Itemized Account Breakdown form.
Students that have moved out already will be prorated to a March 27th in-room date. Please note that to be considered completely moved out, all items must be cleared from your space and check-out procedure as indicated followed by the March 29th, 2020 deadline.
Housing is working as quickly as possible to ensure student account adjustments are posted in a timely fashion. Please anticipate an email indicating your Account Status within 3 weeks of your day of Early Move-out. For example, residents moving out on 3/27/2020 can anticipate an Account status email by April 20th, 2020.
Your daily rate is the annual rent cost of Housing divided by days in the academic year. You will not be assessed at a different daily rate through the end of the regular contract on May 15th.
If you have already paid fees in full for Housing through the end of the semester, you will not incur additional fees.
Yes, the mailroom hours are Monday to Saturday from 10:00 AM to 3:00 PM.
University Village packages will be delivered to University Village Monday to Friday and students can pick up packages from 5:00 PM to 8:00 PM at the Front desk of University Village.
Out of an abundance of caution, Housing has made the decision to suspend all guest visitations, including general guest visits and overnight guests. The safety and security of our residents is our foremost charge, and by limiting persons in the halls to only residents and staff we feel we can best ensure those two needs are met. We apologize for the inconvenience this has caused and appreciate your understanding during this time.
Yes. Pioneer Kitchen will remain open with meal services limited to “Pick-Up” only and set meal times. Mealtimes are as follows:
Breakfast 7:00 am –10:00 am
Lunch 11:30 am – 2:00 pm
Dinner 5:00 pm – 8:00 pm
Brunch 10:30 am – 2:00 pm
Dinner 5:00 pm – 8:00 pm
The dedicated Hayward Bart shuttle is being reinstated on Tuesday, April 14. We encourage residents to use the Hayward Bart shuttle in place of the AC Transit 60 line due to a potential increase in community member usage. For more information on hours of operations please visit: Parking & Alternative Transportation Services
Yes, with modified operations.
11:00 am - 1:00 pm (For urgent and walk-in needs only)
11:00am - 1:00pm
(Appointments conducted via phone, please make an appointment online at https://health.csueastbay.edu/ or by calling (510) 885-3735)
Per the Alameda County Shelter-in-Place order “Social Distancing Requirements” includes maintaining at least six-foot social distancing from other individuals, washing hands with soap and water for at least twenty seconds as frequently as possible or using hand sanitizer, covering coughs or sneezes (into the sleeve or elbow, not hands), regularly cleaning high-touch surfaces, and not shaking hands.
Remember to practice deep social distancing and keep as much space as possible between you and others.
The COVID-19 Testing Site is free and open to anyone regardless of where they live or immigration status. No doctor referral is required. However, testing is available only to people age 12 and above with COVID-19 symptoms and a fever over 100 degrees. Symptoms include cough and shortness of breath.
The testing site will open to the public Tuesday, April 14, 2020, and operate Tuesday through Sunday from 9 a.m. to 6 p.m. The testing site will be closed on Mondays.
Cal State East Bay - Student Health & Counseling Services (https://www.csueastbay.edu/shcs/health-update.html)
Centers for Disease Control and Prevention (https://www.cdc.gov/coronavirus/2019-ncov/index.html)
Governor's Office of Planning and Research (http://opr.ca.gov/covid-19/)
Please follow email and web communications for the most updated information regarding housing. Your response is important and will help Housing provide the best service during this transition.