Faculty Support & Services
Hello and welcome! Online Campus offers a range of support, services and resources to support faculty with the transition involved with teaching face-to-face to hybrid and/or fully online courses. For Learning Management system related support or need Zoom link for the virtual office hours, please contact us via Email: bbhelp@csueastbay.edu (or canvas@csueastbay.edu) or Phone: 510-885-2700. For all other inquiries, feel free to email online@csueastbay.edu and we will have someone contact you directly.
Virtual Office Hours
Monday through Friday from 10am to 3pm
Friendly Reminder: For security reasons, we are not able to link the Zoom URL for the Virtual Office Hours on the website. Faculty can always email bbhelp@csueastbay.edu (or canvas@csueastbay.edu) and request the Zoom information and any questions related to online teaching and learning. This email address is monitored by our System Administrators and eLearning Specialists.
Blackboard 24/7 Basic Technical Support:
1-855-414-9911 or Live Chat
Canvas 24/7 Basic Technical Support:
1866-325-0853
- Blackboard URL - https://bb.csueastbay.edu
- Blackboard Status, Update, and Upgrade information
- NetID Password Reset
- Blackboard 24/7 Technical Support Portal
Regular business hours
Phone: 1-510-885-2700
Email address: bbhelp@csueastbay.edu
Overflow calls, After-hours, weekend, and holiday
Phone: 1-855-414-9911
Live Online Help: Live Chat - You can find step-by-step guides, tutorials, documents, and web links related to training and support for Blackboard at Blackboard Resources and, Blackboard Ultra Videos for Instructors, and Blackboard Learn Videos for Instructors.
- Check your browser and computer settings. Click here to use Browser Check to check the compatibility of your browser, computer, and connection.
Designing Your Online/Hybrid Course(s)
- Preparing Your First Online/Hybrid Course or Instruction
- Online Campus Instructional Design System
- F2F Seat Time vs Online Engagement Hour - Suggested Equivalencies Chart / Carnegie Units
- Merlot OER Collection
- CSUEB OER website
Tools and Applications
Other Resources
Office of the Online Campus
- SF Room 318
- 25800 Carlos Bee Boulevard
- Hayward, CA 94542
- Phone: 510.885.2100
- Email: online@csueastbay.edu
- Website:
- Dr. Roger Wen
- Senior Director
- Phone: 510.885.7678
- Email: roger.wen@csueastbay.edu
- Julie De Lima
- Administrative Assistant
- Phone: 510.885.3882
- Email: julie.delima@csueastbay.edu
- Meg Taggart
- Instructional Designer
- Phone: 510.885.2641
- Email: meg.taggart@csueastbay.edu
- Cheryl Saelee
- eLearning Specialist
- Phone: 510.885.4878
- Email: cheryl.saelee@csueastbay.edu
- Serena Kohgadai
- eLearning Specialist
- Phone: 510.885.2562
- Email: serena.kohgadai@csueastbay.edu
- Shara Cheng
- eLearning Specialist
- Phone: 510.885.4237
- Email: shara.cheng@csueastbay.edu
- Dan Legate
- Learning System Administrator, Programmer, Analyst
- Email: dan.legate@csueastbay.edu
- Manpreet Chatha
- LMS Admin & User Consultant
- Phone: 510.885.3717
- Email: manpreet.chatha@csueastbay.edu
- Kara Finch
- LMS Admin & User Consultant
- Email: kara.finch@csueastbay.edu
- Will Jimenez
- Digital Media & Learning Content Developer
- Phone: 510-885-3709
- Email: will.jimenez@csueastbay.edu