Faculty Support & Services
Hello and welcome! Online Campus offers a range of support, services and resources to support faculty with the transition involved with teaching face-to-face to hybrid and/or fully online courses. For Blackboard related support, please contact us via Email: bbhelp@csueastbay.edu or Phone: 510-885-2700. For all other inquiries, feel free to stop by, call 510-885-2100 (X52100 on campus), or email online@csueastbay.edu and we will contact you directly!
Blackboard Support
- Blackboard https://bb.csueastbay.edu
- Blackboard Status, Update, and Upgrade information
- NetID Password Reset
- Blackboard 24/7 Technical Support Portal
Regular business hours
Phone: 1-510-885-2700
Email: bbhelp@csueastbay.edu
Overflow calls, After-hours, weekend, and holiday
Phone: 1-855-414-9911
Live Online Help: Live Chat - You can find step-by-step guides, tutorials, documents, and web links related to training and support for Blackboard at Blackboard Resources and, Blackboard Ultra Videos for Instructors, and Blackboard Learn Videos for Instructors.
- Check your browser and computer settings. Click here to use Browser Hawk to check the compatibility of your browser, computer, and connection.
Quality Courses & Quality Assurance
In an effort to continuously enhance Online and Hybrid courses at CSUEB, faculty are encouraged to take training courses through Quality Matters (QM) or Quality Online Learning & Teaching (QOLT), work with Online Campus Instructional Designers, request peer-review of their Online or Hybrid courses, and be certified by QM or QOLT as Quality Online Course. For general inquiries, and questions about the Quality Assurance, Faculty Training, and Course Certification program, please contact the Online Campus: online@csueastbay.edu or call 510-885-2100.
Office of the Online Campus
- SF Room 318
- 25800 Carlos Bee Boulevard
- Hayward, CA 94542
- Phone: 510.885.2100
- Email: online@csueastbay.edu
- Dr. Roger Wen
- Senior Director
- Phone: 510.885.7678
- Email: roger.wen@csueastbay.edu
- Meg Taggart
- Instructional Designer
- Phone: 510.885.2641
- Email: meg.wright@csueastbay.edu
- Monica Munoz
- eLearning Specialist
- Phone: 510.885.4237
- Email: monica.munoz@csueastbay.edu
- Cheryl Saelee
- eLearning Specialist
- Phone: 510.885.4878
- Email: cheryl.saelee@csueastbay.edu
- Lacey Garza
- eLearning Specialist
- Phone: 510.885.2562
- Email: lacey.garza@csueastbay.edu
- Derek Yang
- LMS Admin & User Consultant
- Phone: 510.885.4877
- Email: Derek.Yang@csueastbay.edu
- Manpreet Chatha
- LMS Admin & User Consultant
- Phone: 510.885.3717
- Email: manpreet.chatha@csueastbay.edu
- Roz McCall
- Online Course Evaluations & Special Projects Coordinator
- Phone: 510.885.7639
- Email: roz.mccall@csueastbay.edu