Faculty Support & Services

Hello and welcome! Online Campus offers a range of support, services and resources to support faculty with the transition involved with teaching face-to-face to hybrid and/or fully online courses. For Learning Management system related support or need Zoom link for the virtual office hours, please contact us via Email:  canvas@csueastbay.edu or Phone: 510-885-2700. For all other inquiries, feel free to email online@csueastbay.edu and we will have someone contact you directly.


Virtual Office Hours

(except Holiday, and other campus-wide events)
Monday - Thursday from 10am to 3pm 

Lunch Break 11:30am to 12:30pm


Canvas 24/7 Basic Technical Support:


Friendly Reminder: For security reasons, we are not able to link the Zoom URL for the Virtual Office Hours on the website. Faculty can always email canvas@csueastbay.edu and request the Zoom information and any questions related to online teaching and learning.

Canvas Login - https://www.csueastbay.edu/online/CanvasLogin/
NetID Password Reset

Regular business hours: Mon - Thur | 10am - 3pm
Phone: 1-510-885-2700 
Email address: canvas@csueastbay.edu 

Overflow calls, After-hours, weekend, and holiday
Phone: 1-866-325-0853
Live Online Help: Live Chat

You can find step-by-step guides, tutorials, documents, and web links related to training and support for Canvas at Screen Steps and, Canvas Instructor Guides, and Canvas Student Guides.Check your browser and computer settings. Click here to use Browser Check to check the compatibility of your browser, computer, and connection.
In an effort to continuously enhance Online and Hybrid courses at CSUEB, faculty are encouraged to take training courses through Quality Matters (QM) or Quality Learning & Teaching (QLT), work with Online Campus eLearning Specialists, request peer-review of their Online or Hybrid courses, and be certified by QM or QOLT as Quality Online Course. For general inquiries, and questions about the Quality Assurance, faculty training, and quality online/hybrid course certification program, please contact the Office of the Online Campus:  online@csueastbay.edu or call 510-885-2100 and ask to speak to one of our eLearning Specialist.

Tools and Applications


Office of the Online Campus

General Inquiry
  • SF Room 318
  • 25800 Carlos Bee Boulevard
  • Hayward, CA 94542