Faculty Support & Services
Hello and welcome! Online Campus offers a range of support, services and resources to support faculty with the transition involved with teaching face-to-face to hybrid and/or fully online courses. For Learning Management system related support or need Zoom link for the virtual office hours, please contact us via Email: canvas@csueastbay.edu or Phone: 510-885-2700. For all other inquiries, feel free to email online@csueastbay.edu and we will have someone contact you directly.
Virtual Office Hours(except Holiday, and other campus-wide events)
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Blackboard 24/7 Basic Technical Support:1-855-414-9911 or Live ChatCanvas 24/7 Basic Technical Support:1-866-325-0853 |
Friendly Reminder: For security reasons, we are not able to link the Zoom URL for the Virtual Office Hours on the website. Faculty can always email canvas@csueastbay.edu and request the Zoom information and any questions related to online teaching and learning.
- Blackboard URL - https://bb.csueastbay.edu
- Blackboard Status, Update, and Upgrade information
- NetID Password Reset
- Blackboard 24/7 Technical Support Portal
Regular business hours
Phone: 1-510-885-2700
Email address: bbhelp@csueastbay.edu
Overflow calls, After-hours, weekend, and holiday
Phone: 1-855-414-9911
Live Online Help: Live Chat - You can find step-by-step guides, tutorials, documents, and web links related to training and support for Blackboard at Blackboard Resources and, Blackboard Ultra Videos for Instructors, and Blackboard Learn Videos for Instructors.
- Check your browser and computer settings. Click here to use Browser Check to check the compatibility of your browser, computer, and connection.
In an effort to continuously enhance Online and Hybrid courses at CSUEB, faculty are encouraged to take training courses through Quality Matters (QM) or Quality Learning & Teaching (QLT), work with Online Campus eLearning Specialists, request peer-review of their Online or Hybrid courses, and be certified by QM or QOLT as Quality Online Course. For general inquiries, and questions about the Quality Assurance, faculty training, and quality online/hybrid course certification program, please contact the Office of the Online Campus: online@csueastbay.edu or call 510-885-2100 and ask to speak to one of our eLearning Specialist.
- Preparing Your First Online/Hybrid Course or Instruction
- Online Campus Instructional Design System
- F2F Seat Time vs Online Engagement Hour - Suggested Equivalencies Chart / Carnegie Units
- Merlot OER Collection
- CSUEB OER website
Tools and Applications
- for a full list of tools and applications available to you visit our Learning Technologies and Services Guide
Office of the Online Campus
General Inquiry
- SF Room 318
- 25800 Carlos Bee Boulevard
- Hayward, CA 94542
- Phone: 510.885.2100
- Email: online@csueastbay.edu
- Website:
- Dr. Roger Wen
- Senior Director
- Phone: 510.885.7678
- Email: roger.wen@csueastbay.edu
- Julie De Lima
- Administrative Assistant
- Phone: 510.885.3882
- Email: julie.delima@csueastbay.edu
- Meg Taggart
- Instructional Designer
- Phone: 510.885.2641
- Email: meg.taggart@csueastbay.edu
- Cheryl Saelee
- eLearning Specialist
- Phone: 510.885.4878
- Email: cheryl.saelee@csueastbay.edu
- Serena Kohgadai
- eLearning Specialist
- Phone: 510.885.2562
- Email: serena.kohgadai@csueastbay.edu
- Shara Cheng
- eLearning Specialist
- Phone: 510.885.4237
- Email: shara.cheng@csueastbay.edu
- Michelle Skowbo
- eLearning Specialist
- Phone: 510-885-2301
- Email: michelle.skowbo@csueastbay.edu
- Alex Elabed
- eLearning Specialist
- Phone: 510-885-2700
- Email: alex.elabed@csueastbay.edu
- Dan LeGate
- Learning System Administrator, Programmer, Analyst
- Email: Dan.LeGate@csueastbay.edu
- Manpreet Chatha
- LMS Admin & User Consultant
- Phone: 510.885.3717
- Email: manpreet.chatha@csueastbay.edu
- Kara Finch
- LMS Admin & User Consultant
- Email: kara.finch@csueastbay.edu
- Will Jimenez
- Digital Media & Learning Content Developer
- Phone: 510-885-3709
- Email: will.jimenez@csueastbay.edu