Faculty Support & Services

Blackboard Support

• Blackboard https://bb.csueastbay.edu
• Blackboard Status, Update, and Upgrade information
• NetID Password Reset
• Blackboard 24/7 Technical Support Portal
  
    Regular business hours
    Phone: 1-510-885-2700  
    Email: bbhelp@csueastbay.edu
  
    Overflow calls, After-hours, weekend, and holiday
    Phone: 1-855-414-9911  
    Live Online Help: Live Chat
  
• You can find step-by-step guides, tutorials, documents, and web links related to training and support for Blackboard at Blackboard Resources and, Blackboard Ultra Videos for Instructors, and Blackboard Learn Videos for Instructors.
• Check your browser and computer settings. Click here to use Browser Hawk to check the compatibility of your browser, computer, and connection.

Quality Courses & Quality Assurance

In an effort to continuously enhance Online and Hybrid courses at CSUEB, faculty are encouraged to take training courses through Quality Matters (QM) or Quality Online Learning & Teaching (QOLT), work with Online Campus Instructional Designers, request peer-review of their Online or Hybrid courses, and be certified by QM or QOLT as Quality Online Course. For general inquiries, and questions about the Quality Assurance, Faculty Training, and Course Certification program, please contact the Online Campus:  online@csueastbay.edu or call 510-885-2100.

• Certified Quality Online Courses
• Certified QM Master Reviewers
• Certified QM Facilitators
• Certified QM Course Reviewers

Other Resources

• Preparing Your First Online/Hybrid Course or Instruction
• Policy on Online/Hybrid Instruction
• Upcoming Workshops & Archives
• Affordable Learning Solution
• Senate Policies and Documents
• Academic Calendar
• University Catalog

Design Resources

• F2F Seat Time vs Online Engagement Hour - Suggested Equivalencies Chart / Carnegie Units
• Merlot OER Collection
• CSUEB OER website
• Online Campus Instructional Design System
• Course Design Reference Guide