Faculty Support & Services

Hello and welcome! Online Campus offers a range of support, services and resources to support faculty with the transition involved with teaching face-to-face to hybrid and/or fully online courses. For Blackboard related support, please contact us via Email: bbhelp@csueastbay.edu or Phone: 510-885-2700. For all other inquiries, feel free to email online@csueastbay.edu and we will have someone contact you directly.

Fall 2021: Virtual Office Hours

Starting 08/09/2021 until 12/15/2021 (except Holiday, and other campus-wide events):
Monday through Friday from 10am to 3:30pm.

Friendly Reminder: For security reasons, we are not able to link the Zoom URL for the Virtual Office Hours on the website. Faculty can always email bbhelp@csueastbay.edu and request the Zoom infomation and any questions related to online teaching and learning. This email address is monitored by our System Administrators and eLearning Specialists.

Upcoming Online Campus Workshops and Archives

24/7 Basic Technical Support:

1-855-414-9911 or Live Chat

Learning Management System (Blackboard) Resources and Support

Blackboard URL - https://bb.csueastbay.edu
Blackboard Status, Update, and Upgrade information
NetID Password Reset
Blackboard 24/7 Technical Support Portal

Regular business hours
Phone: 1-510-885-2700
Email address: bbhelp@csueastbay.edu

Overflow calls, After-hours, weekend, and holiday
Phone: 1-855-414-9911
Live Online Help: Live Chat
You can find step-by-step guides, tutorials, documents, and web links related to training and support for Blackboard at Blackboard Resources and, Blackboard Ultra Videos for Instructors, and Blackboard Learn Videos for Instructors.
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Online & Hybrid Course Quality Assurance Program

In an effort to continuously enhance Online and Hybrid courses at CSUEB, faculty are encouraged to take training courses through Quality Matters (QM) or Quality Learning & Teaching (QLT), work with Online Campus Instructional Designers, request peer-review of their Online or Hybrid courses, and be certified by QM or QOLT as Quality Online Course. For general inquiries, and questions about the Quality Assurance, faculty training, and qulity online/hybrid course certification program, please contact the Office of the Online Campus: online@csueastbay.edu or call 510-885-2100 and ask to speak to one of our eLearning Specialist.