Faculty Support & Services

Hello and welcome! Online Campus offers a range of support, services and resources to support faculty with the transition involved with teaching face-to-face to hybrid and/or fully online courses. For Blackboard related support, please contact us via Email: bbhelp@csueastbay.edu or Phone: 510-885-2700. For all other inquiries, feel free to email online@csueastbay.edu and we will have someone contact you directly.

Fall 2021: Virtual Office Hours

Starting 08/09/2021 until 12/15/2021 (except Holiday, and other campus-wide events):
Monday through Friday from 10am to 3:30pm.

Friendly Reminder: For security reasons, we are not able to link the Zoom URL for the Virtual Office Hours on the website. Faculty can always email bbhelp@csueastbay.edu and request the Zoom infomation and any questions related to online teaching and learning. This email address is monitored by our System Administrators and eLearning Specialists.

24/7 Basic Technical Support:

 1-855-414-9911  or  Live Chat

In an effort to continuously enhance Online and Hybrid courses at CSUEB, faculty are encouraged to take training courses through Quality Matters (QM) or Quality Learning & Teaching (QLT), work with Online Campus Instructional Designers, request peer-review of their Online or Hybrid courses, and be certified by QM or QOLT as Quality Online Course. For general inquiries, and questions about the Quality Assurance, faculty training, and qulity online/hybrid course certification program, please contact the Office of the Online Campus:  online@csueastbay.edu or call 510-885-2100 and ask to speak to one of our eLearning Specialist.

Office of the Online Campus

General Inquiry
  • SF Room 318
  • 25800 Carlos Bee Boulevard
  • Hayward, CA 94542