Top NavTop NavTop Nav

Instructional Continuity: Online/Hybrid

Summer 2020: Virtual Office Hours

To be announced.  At this time, please email bbhelp@csueastbay.edu for a Zoom appointment. 

Overview

This page will provide instructors with some possible instructional strategies should there be a disruption in normal campus operations. Instructors should make sure their syllabus is posted in Blackboard and encourage all students to get familiar with various Blackboard tools and online conferencing. Instructors may want to consider Zoom, text, lectures sent by email or through Blackboard, creating online videos or other engagement activities. Below are some support tools the campus offers to help instructors provide virtual instruction, should it be desired or necessary.

  • Here is a link directly of the Continuity of Instruction Preparedness Checklist, to access click here.

Support

  • For a brief tour of the Blackboard landing page, watch this quick video.
  • For steps on how to upload content (ex: syllabus) in your Blackboard course, watch this quick video.
  • For information on how to use Blackboard (Classic) for course design, communication, collaboration, and assessment, watch these quick videos.
  • For information on how to use Blackboard (Ultra) for course design, communication, collaboration, and assessment, watch these quick videos.
  • For related training and support step-by-step guides, tutorials, documents, and web links for Blackboard, read Blackboard Help Center articles.
At this time, please look out for the announcement via OAA Newsletter or campus announcement. 
  • For a list of upcoming workshops and workshop archives, read this list.

Faculty Support: 

Student Support:

 

24x7 Technical Support for Faculty & Students

Phone: 1-855-414-9911 

Live Online Help: Live Chat

  • This service is provided by Blackboard Inc. and BB will provide all the basic support related to Blackboard, technology, tools, and escalate any unresolved tickets or requests to CSUEB Office of the Online Campus for further assistance.
  • There may be extended wait times and the possibility of delayed responses. Please be patient and wait on the line or email bbhelp@csueastbay.edu and someone will email you back within 24 hours during weekday. 
Not sure where to start?  Want us to show you how to create a test in BlackBoard? Our wonderful designers are available to assist you by email, phone, or set up a video call to work with you. You can also call 1-855-414-9911 24x7 technical support for basic support or request one of our designers to call you back.

NetTutor

NetTutor is a comprehensive online tutoring service for all levels of college courses. Students have the options to use 24/7 1-on-1 tutoring, or leave a question for a tutor. Instructors and students access NetTutor by:

  • Selecting “Tools” from the left menu item after log into the Blackboard, then
  • Click the “NetTutor” icon.

For more information on NetTutor, please watch their welcome video here. For any questions or feedback, please contact bbhelp@csueastbay.edu.

Video Conferencing & Lecture Capture

Panopto

  • For steps on how to record on Panopto, watch this quick video or read this article.
  • For steps on how to add quizzes to an existing Panopto recording, read this article.
  • For steps on how to view a Panopto recording on a mobile device, read this article.

Zoom & Blackboard Collaborate

Zoom

To activate your CSUEB Zoom account and to access the Zoom settings dashboard you will need to login at: csueb.zoom.us 

  • For steps on how to get started with Zoom, read this article.
  • For steps on how to create break out rooms, read Zoom's Help Center article.
  • For steps on how to add alternative hosts, read Zoom's Help Center article.
  • For additional video tutorials, read Zoom's Help Center articles.
  • For best practices using Zoom, read this one-page article.

Other Zoom Resources

  • All courses have a "Video Conferencing" link setup on the course menu.
  • For steps on how to use Zoom via Blackboard, watch this quick video.
  • For steps on how to use Zoom Mobile, read this article.

Blackboard Collaborate

Collaborate is an alternative tool to Zoom Video Conference.

  • For steps on how to get started with Blackboard Collaborate, read this article.
  • For additional support using Collaborate, read Blackboard Help Center articles.
  • For information on using Zoom for synchronous instruction, read this article.

 

  • For information on using manage Zoom synchronous instruction and Zoom security settings, read this article.

Learning Materials

Groups, Assignments (Plagiarism Tools), Discussion Boards, GoReact

Below are How-To guides on adding Group Work, Assignments (with plagiarism tools), Exams, Discussion Boards, and GoReact Assignments in your Blackboard course.

  • Group Work - student interaction
    • For steps on how to create groups, watch this quick video.
    • For steps on how to create group discussion boards, watch this quick video.
    • For steps on how to create a group assignment, watch this quick video.
  • Assignment & Exams - informal and formal assessment
    • For steps on how to create an assignment with a plagiarism tool (SafeAssign), watch this quick video.
    • For steps on how to add a plagiarism tool assignment (Turnitin), watch this quick video.
    • For steps on how to create an exam, watch this quick video.
  • Discussion Boards - student interaction and engagement
    • For steps on how to add graded discussion boards, watch this quick video.
    • (Instructor & Student) For steps on how to record video and post on the discussion board, read this article.
  • GoReact - create student video/presentation assignments
    • For information on the different types of GoReact Assignments, read this article.
    • For steps on how to add GoReact, read this article.
    • For steps on how to submit a GoReact Assignment, read this article.

Respondus LockDown Browser

  • For steps on how to use Respondus LockDown Browser, read this article.
  • For sample syllabus and content area language, read this article.  

Carnegie Units

  • For information on how to move face-to-face course activities online, read this article.

Advanced Resources for Teaching Online

  • For information on using various tools for your course design, visit this webpage.
  • For more information on Teaching Remotely, read this article.
  • Here is a link directly to Social Work's department Quick Start Guide on Teaching Online, to access click here.
© California State University, East Bay. All Rights Reserved.