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Instructional Continuity: Online/Hybrid

Overview & Support

This page will provide instructors with some possible instructional strategies should there be a disruption in normal campus operations. Instructors should make sure their syllabus is posted in Blackboard and encourage all students to get familiar with various Blackboard tools and online conferencing. Instructors may want to consider Zoom, text, lectures sent by email or through Blackboard, creating online videos or other engagement activities. Below are some support tools the campus offers to help instructors provide virtual instruction, should it be desired or necessary.

Faculty Support: 

Student Support:

 

24x7 Technical Support for Faculty & Students

Phone: 1-855-414-9911 

Live Online Help: Live Chat

  • This service is provided by Blackboard Inc. and BB will provide all the basic support related to Blackboard, technology, tools, and escalate any unresolved tickets or requests to CSUEB Office of the Online Campus for further assistance.
  • There may be extended wait times and the possibility of delayed responses. Please be patient and wait on the line or email bbhelp@csueastbay.edu and someone will email you back within 24 hours during weekday. 
Not sure where to start?  Want us to show you how to create a test in BlackBoard? Our wonderful designers are available to assist you by email, phone, or set up a video call to work with you. You can also call 1-855-414-9911 24x7 technical support for basic support or request one of our designers to call you back.

You can find a list of Upcoming Workshops & Archives here  or by reviewing the list below.

Content Code

Upcoming Webinars & Workshops

Date 

Workshop Title

Time/Location

RSVP link

3/30/2020

Lessons Learned: Using Zoom: Click here for more details

Via Zoom

12PM-1PM

http://tiny.cc/2wgtkz

4/1/2020

How to create an exam with Respondus LDB/Monitor: Click here for more details

Via Zoom

12PM-1PM

https://tinyurl.com/rj7opkk

4/2/2020

Engaging Students: Alternatives to Zoom Click here for more details

Via Zoom

10AM-11AM

https://tinyurl.com/rjannh7

4/3/2020

Advanced Grade Center and SafeAssign Plagiarism tool: Click here for more details

Via Zoom

11AM-12PM

http://tiny.cc/odorkz

4/7/2020

How to create an exam with Respondus LDB/Monitor: Click here for more details

Via Zoom

12PM-1PM

https://tinyurl.com/sevvkrn

4/9/2020

Feedback using Go React for Online/Hybrid courses: Click here for more details

Via Zoom 

12:15PM-1:15PM

http://tiny.cc/jhorkz

  • For a brief tour of the Blackboard landing page, watch this quick video.
  • For steps on how to upload content (ex: syllabus) in your Blackboard course, watch this quick video.
At this time, please look out for the announcement via OAA Newsletter or campus announcement. 

NetTutor

NetTutor is a comprehensive online tutoring service for all levels of college courses. Students have the options to use 24/7 1-on-1 tutoring, or leave a question for a tutor. Instructors and students access NetTutor by:

  • Selecting “Tools” from the left menu item after log into the Blackboard, then
  • Click the “NetTutor” icon.

For more information on NetTutor, please watch their welcome video here. For any questions or feedback, please contact bbhelp@csueastbay.edu.

Video Conferencing & Lecture Capture

Zoom & Blackboard Collaborate

Zoom

To activate your CSUEB Zoom account and to access the Zoom settings dashboard you will need to login at: csueb.zoom.us 

  • For steps on how to get started with Zoom, read this article.
  • For steps on how to create break out rooms, read Zoom's Help Center article.
  • For steps on how to add alternative hosts, read Zoom's Help Center article.
  • For additional video tutorials, read Zoom's Help Center articles.
  • For best practices using Zoom, read this one-page article.

Other Zoom Resources

  • All courses have a "Video Conferencing" link setup on the course menu.
  • For steps on how to use Zoom via Blackboard, watch this quick video.
  • For steps on how to use Zoom Mobile, read this article.

Blackboard Collaborate

Collaborate is an alternative tool to Zoom Video Conference.

  • For steps on how to get started with Blackboard Collaborate, read this article.
  • For additional support using Collaborate, read Blackboard Help Center articles.

Panopto

  • For steps on how to record on Panopto, watch this quick video or read this article.
  • For steps on how to add quizzes to an existing Panopto recording, read this article.
  • For steps on how to view a Panopto recording on a mobile device, read this article.

Learning Materials

Groups, Assignments (Plagiarism Tools), Discussion Boards, GoReact

Below are How-To guides on adding Groups, Assignments (with plagiarism tools), Discussion Boards, and GoReact Assignments in your Blackboard course.

  • Group Work - student interaction
    • For steps on how to create groups, watch this quick video.
    • For steps on how to create group discussion boards, watch this quick video.
    • For steps on how to create a group assignment, watch this quick video.
  • Assignment - informal and formal assessment
    • For steps on how to create an assignment with a plagiarism tool (SafeAssign), watch this quick video.
    • For steps on how to add a plagiarism tool assignment (Turnitin), watch this quick video.
  • Discussion Boards - student interaction and engagement
    • For steps on how to add graded discussion boards, watch this quick video.
    • (Instructor & Student) For steps on how to record video and post on the discussion board, read this article.
  • GoReact - create student video/presentation assignments
    • For information on the different types of GoReact Assignments, read this article.
    • For steps on how to add GoReact, read this article.
    • For steps on how to submit a GoReact Assignment, read this article.
  •  
  • For steps on how to create an exam, watch this quick video.

 

CSUEB do have campus-wide license for Respondus LockDown Browser and Monitor tool and services. The "Monitor" tool can do some recording of students testing, testing environment, IDs, and has AI engine to flag for some possible scenarios that might require your further investigation.

 

Ready Some Advance Resources To See If You Have Everything Covered?

Click here to see a copy of Continuity of Instruction Preparedness Checklist. 

 

Click here to see an organized collection of lessons learned: using Zoom for synchronous instruction.

For additional information on using various tools for your course design visit this webppage.

For inquiry on getting your course certify as quality course visit this webpage

Here is the link to a quick guide provided by Social Work department made for their faculty. 
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