Cancellation and Test Transfer

All requests for cancellation or postponement of the test should be made in writing.

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Cancellations and Transfers due to COVID-19 concerns

 

More than 5 weeks before the test date

If a test taker requests to cancel or reschedule more than 5 weeks from test date due to COVID-19 concerns, no fees will be charged for the cancellation/transfer. Transfers to later test dates will be approved based on test seat availability.  

 

Less than 5 weeks before test date

Reschedule

If a test taker indicates they are unable to test due to feeling unwell or they have been exposed to COVID-19, the center must reschedule the test. No fees will be charged for the transfer. The test takers can only reschedule a maximum of twice before the candidate’s place is cancelled and “cancellation” policy takes effect.  Transfers to later test dates will be approved based on test seat availability.  

Cancellation

If the candidate wishes to cancel the test due to COVID-19 concerns less than 5 weeks before the test date, there will be an administrative fee of half the original test fee.

 

Test Date Cancellations 

Test takers may request a test day cancellation more than five (5) weeks before the selected test date and receive a refund minus a $50 administrative fee. A test taker who cancels a test within the 5 week period before a test date will receive no refund unless the test taker can prove that they have been affected by serious illness or serious cause (see below). Failure to appear for the test without notification, or arriving too late to be admitted for any portion of the test, are considered cancellations and no refund will be issued.

Test Date Transfers

Test takers may request a test date transfer if the request is made more than 5 weeks before the selected test date. You may not request a test date transfer less than 5 weeks before the selected test date.  Transfers to later test dates will be approved based on test seat availability.  

Cancellations and Transfers due to serious illness or cause

Test takers seeking cancellation or transfer within the 5 week period prior to the test date may receive a refund (minus a $50 administrative fee) or request a test day transfer if they can provide evidence that their ability to take the test has been affected by serious illness or cause. A Test Day Refund/Transfer form should be requested from the test center and must be completed and returned not more than five (5) working days after the test date. Requests must include full supporting documentation (medical certificate, death certificate, police report) before refunds or test day transfers can be considered. Contact ielts@csueastbay.edu to request a Test Day Refund/Transfer Form.