IELTS Cancellation and Test Transfer

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Requests to transfer/postpone or cancel your IELTS test must be submitted in writing to the test center via email.  Postponement or cancellation requests made via telephone will not be accepted.  If you wish to postpone or transfer your test date, please read following policies carefully and then email ielts@csueastbay.edu.  You may review the IELTS Cancellation, Refund, and Test Date Transfer policies on their website.  

Test Date Transfers

More than 5 weeks from the test date -Transfer requests received more than 5 weeks prior to the test date will be charged a transfer fee of up to 25% of the cost of the test.  Transfers to other test dates will be approved based on test seat availability.  

Less than 5 weeks from the test date -Transfer requests received less than 5 weeks prior to the test date will be denied except in the instance a medical condition or exposure to COVID-19. Proof of circumstance must be provided, such as a letter from the local health authority or a physician.  Approved transfer requests will be rescheduled and will be charged a transfer fee of up to 25% of the cost of the test 

A second transfer request due to a medical condition or exposure to COVID-19 will result in cancellation of your registration and a refund of 50% of the cost of the test will be refunded if the test center is notified prior to the test date.

Test Date Cancellations 

More than 5 weeks from the test date -Cancellation requests received more than 5 weeks prior to the test date will receive a refund less an administrative fee of up to 25%.

Less than 5 weeks from the test date Cancellation requests received less than 5 weeks ahead of the test date will NOT receive a refund.

Cancellation due to COVID-19 travel restrictions -Travel Restrictions impacting your ability to attend the test date will result in a cancellation of your registration and a refund of 50% of the cost of the test will be refunded if the test center is notified prior to the test date (and proof of restrictions is provided).

 

Failure to attend

You will NOT receive a refund if you fail to provide information/proof of inability to attend the test within 5 days of the test date. You will NOT receive a refund if you arrive too late on test day to complete registration for the written tests or your speaking exam appointment.