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Student Financial Services & Cashier's Office

IMPORTANT UPDATE: Please see below for updated information from Student Financial Services and the Cashier's Office




Monday - Thursday:  10:00 AM to 1:00 PM |  CLOSED on Friday

  • CASH and CHECK payments are accepted at the Cashier's Office
  • Credit & Debit card payments need to be done online thru the CSUEB Web Payment Portal




Students are encouraged to pay online through the CSUEB Web Payment Portal by Electronic Check (NO service fee charged), Credit Card (service fee will be assessed), or International Bank Transfer.

Payments may also be mailed to:

CSU East Bay

Attn: Cashier's Office

25800 Carlos Bee Blvd

Hayward, CA 94542


For questions regarding:

Student Financial Services (account balance; charges; payments) please email:


Direct Deposit of Student Refunds

To sign-up for the direct deposit of your financial aid and non-financial aid refunds, please email your request, FROM YOUR HORIZON EMAIL ACCOUNT, to .  Do NOT include any bank information in your email!!!


Wells Fargo FREE Check Cashed for Non-Account Holders

Payees receiving a Cal State East Bay refund check may cash that check for free at a Wells Fargo branch.  The payee must present proper photo identification at the time it is presented. 


Student Financial Services and Cashiers office are part of the Administration and Finance Division.  Student Financial Services is responsible for the collection of student payments for tuition and fees, preparation of disbursements/refunds of financial aid credits, distribution of student short-term loans.  The Cashiering Office, operated by Student Financial Services, is responsible for distributing payroll warrants and other reimbursement checks to faculty, staff, and students, issuing petty cash reimbursements, as well as staff parking permit sales and distribution of staff permits.


The CSU makes every effort to keep student costs to a minimum. Fees listed in published schedules or student accounts may need to be increased when public funding is inadequate. Therefore, CSU must reserve the right, even after fees are initially charged or initial fee payments are made, to increase or modify any listed fees. All listed fees, other than mandatory system wide fees, are subject to change without notice, until the date when instruction for a particular quarter or quarter has begun. All CSU listed fees should be regarded as estimates that are subject to change upon approval by the Board of Trustees, the Chancellor, or the Presidents, as appropriate. Changes in mandatory system wide fees will be made in accordance with the requirements of the Working Families Student Fee Transparency and Accountability Act (Sections 66028 - 66028.6 of the Education Code).

Departmental Resources

Name Position Phone Email Assignments (Per Student's Last Name)
Brian Schuck Accounting Technician 510-885-3767  A-F
Aicha Kouairy Accounting Technician 510-885-3767  G-L
Francis Rivera Accounting Technician 510-885-3767  M-S
Ana Sousa Accounting Technician 510-885-3767  T-Z
Serena Nelson Collector 510-885-2575  


Billing and Collections

For questions regarding your Financial Aid such as status of your financial aid, documents and to do list please contact the FINANCIAL AID OFFICE.

Contact Us

Student Financial Services
  • California State University, East Bay
  • Student Services and Administration, SA1200
  • 25800 Carlos Bee Boulevard
  • Hayward, CA 94542
  • Monday - Thursday: 10:00 AM - 1:00 PM
  • CLOSED on Fridays