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Information for Students

Frequently Asked Questions

While most classes at Cal State East Bay will be online this summer and fall, the faculty and staff at East Bay are innovating every day to try and make your educational experience a success that will propel you to the future.

First, the university is making sure you have the classes you need taught by faculty well-prepared to keep you engaged and learning in a combination of teaching styles — real-time, wholly online, and even a few on-ground.  You will be well-supported by virtual tutoring, advising, and peer coaches who can help you on your journey. We have 24-hour tutoring and online learning support so that you are never on your own when you need help.  

Next, we will be providing lectures, activities, and sessions with our faculty designed to give you a total college experience, even while you are off-campus. Broadcast announcements regarding events will come to you through Bay Sync and clubs and organizations will be doing outreach as well. We are also working to develop off-campus and virtual service-learning and internship opportunities, so you can get the experience you need to succeed once you have graduated. We are part of a vibrant tech community and learning, doing, and leading online may be part of your career. Start here, start now, and be prepared!

Finally, you are part of a campus that cares. Our faculty and staff are devoted to your success. Lean in, reach out, we are here for you and we will work with you to make this a great year that really contributes to your success.
Information about the fund is available here

All Students who have submitted the 2019-2020 FAFSA application by the last week of April, 2020 who were eligible to receive Title IV funding under Section 484 in Title IV of the Higher Education Act of 1965 with the exception of those students who were enrolled only in Online Courses prior to March 13, per the directive of the United States Secretary of Education, were automatically considered to receive Emergency Financial Aid Grant. Those who were eligible received the CARES Act Emergency funds directly to them via check or direct deposit through the Office of Student Financial Services. This initial ‘block award,’ was distributed to students due to the disruption of campus operations that resulted in the transition to ‘online’ from ‘on ground’ learning. 

There are 584 students who may have been eligible for the Emergency Financial Aid Grant under Section 18004(a)(1) who were excluded from the above block awarding. These students concurrently received institutional funding via State University Grant. 

Students who are enrolled in a Title IV eligible program who have not yet submitted a FAFSA application, or of the 584 students who have received concurrent institutional funding, or students who have received an initial Emergency Financial Aid Grant under Section 18004(a)(1)  may submit a CARES Act Emergency Grant Application to receive (additional) Emergency Financial Aid Grant under Section 18004(a)(1). Priority consideration will be for those students who have not yet received additional funds.

To be eligible for the CARES Act Emergency Grant, students must submit a current FAFSA application to verify their Title IV eligibility (Section 484 in Title IV of the Higher Education Act of 1965, as amended). Students must:

  • Submit a CARES Act Emergency Grant Application and indicate their need for funding to cover expenses related to the disruption of campus operations due to the COVID-19 pandemic such as food, housing, course materials, technology, health care, and child-care.
  • Submit a current FAFSA application via
  • Be enrolled in a degree or certificate program
  • Be meeting Satisfactory Academic Progress
  • Not owe an overpayment on Title IV grants or loans.*
  • Not be in default on a Title IV loan*
  • Complete the Verification Process if their FAFSA is flagged for Federal Verification
  • Be a U.S. citizen or national, permanent resident, or other eligible noncitizen*
  • Have their Selective Service registration*
  • Have valid Social Security Number*
  • Not have a federal or state conviction for drug possession or sale, with certain time limitations*
*Verified by submitting a current FAFSA Application*


CARES Act Emergency Grant Awarding Criteria: 

Students who’s EFC are less than or equal to $5,576 (maximum Pell Eligibility Criteria) will receive $750 each, based on full time status. Students who are enrolled in less than full time will receive $325.

Students who’s EFC are more than $5,576 (maximum Pell Eligibility Criteria)  will receive $500 each, based on full time status. Students who are enrolled in less than full time will receive $250.

Students are advised to visit the following link to review the guidance concerning CSU Eastbay’s  Emergency Financial Aid Grants.


30 Days following our May 15 post, as of July 1, 2020, Cal State East Bay has posted an additional $317,500 in CARES Emergency Funding to 849 Title IV eligible students through the CARES Act Application. As of April 17, 2020; the date of submission of the Certification and Agreement, we have distributed a total of $5,777,175.00 to 9,821 Title IV eligible students.

Please visit the following web pages for more information on the CARES Act Emergency Grant and the Presidential Pioneers Emergency Fund.  

Because the progression of the COVID-19 pandemic is unknown at this time, our expectation is that Cal State East Bay’s Hayward, Concord, and Oakland campuses will not be available for in-person instruction for Summer 2020.  Therefore, all Summer 2020 courses will be taught on-line. Our hope is that all locations will be open for in-person courses for the Fall 2020 semester. The President with the concurrence of the Academic Senate Chair has extended the temporary online instruction rules from Spring through the Summer.

Shuttle service to the Hayward & Castro Valley BART stations has been suspended until further notice beginning Monday, March 30, 2020. The University Village/Campus Loop shuttle will continue to run Monday-Friday at this time.

AC Transit will still provide service to the campus and the Hayward BART Station. AC Transit is currently NOT charging a fare to ride their buses, until further notice. For further information from AC Transit, including the schedule for Line 60 which services the Hayward Campus, click here.

The SCAA will be conducting all appointments online via Zoom.

To schedule an appointment please email at least 24 hours in advance of the time you wish to see a tutor. When it is time for your appointment please click here (

For drop-in tutoring please click here ( Drop-in tutoring is limited to 45 minutes and is subject to tutor availability.

For more information about SCAA, see

The Math Lab is also offering online support for all MATH and STAT classes this summer:

All labs have moved online. Student should check with their professors about how labs are being handled in their classes.

Counseling is open from 8:30am-5:30pm Mon-Thurs. All counseling appointments will be held via phone. Students can make an appointment via the web by going to After hours, counseling services are available by calling 650-885-3735 and following the prompts to speak to a counselor.

Please check with your supervisor. We will work with those affected to develop a telecommute working arrangement where possible and will provide accommodations in other instances.

The library is offering the following online resources: Chat reference, tutoring, online databases, ebooks, and streaming video.

Online chat for research help:
Online library research workshops:
Online tutoring at SCAA:
Online databases:

Blackboard is accessible through mobile devices.

If you have been relying on the library for textbooks, you may wish to consult which contains a list of those textbooks the library makes available online.

Reference Librarians will be available through CHAT REF on the Library homepage, through Zoom and in-person, should you need to consult them.

Tutoring will be offered through ZOOM and through tools like e-tutoring, which are available 24x7.

Blackboard runs a 24x7 helpline available to all, the phone number is: 1-855-414-9911. Students may also e-mail:

The City of Hayward has a new telephone hotline and call center to provide reliable, up-to-date information to community members about coronavirus COVID-19, its local impact and how the City of Hayward is responding.

The hotline number, (510) 583-4949, is staffed by a multilingual group of City employee volunteers and workers reassigned from other duties, and will operate from 8 a.m. to 5 p.m. seven days a week starting today.

For FAQ updates, please email
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