COVID-19 Information for Students

Frequently Asked Questions

The Presidential Pioneers Emergency Fund provides immediate assistance for students needing emergency financial support due to the COVID-19 crisis. Students seeking support from the Presidential Pioneers Emergency Fund should contact Darice Ingram, Program Coordinator of Pioneers for H.O.P.E.

Shuttle service to the Hayward & Castro Valley BART stations has been suspended until further notice beginning Monday, March 30, 2020. The University Village/Campus Loop shuttle will continue to run Monday-Friday at this time.

AC Transit will still provide service to the campus and the Hayward BART Station. AC Transit is currently NOT charging a fare to ride their buses, until further notice. For further information from AC Transit, including the schedule for Line 60 which services the Hayward Campus, click here.

The SCAA will be conducting all appointments online via Zoom.

To schedule an appointment please email at least 24 hours in advance of the time you wish to see a tutor. When it is time for your appointment please click here (

For drop-in tutoring please click here ( Drop-in tutoring is limited to 45 minutes and is subject to tutor availability.

For more information about SCAA, see

The Math Lab is also offering online support for all MATH and STAT classes this summer:

Counseling is open from 8:30am-5:30pm Mon-Thurs. All counseling appointments will be held via Zoom Health. Students can make an appointment via the web by going to After hours, counseling services are available by calling 650-885-3735 and following the prompts to speak to a counselor.

The library is offering the following online resources: Chat reference, tutoring, online databases, ebooks, and streaming video.

Online chat for research help:
Online library research workshops:
Online tutoring at SCAA:
Online databases:

Blackboard is accessible through mobile devices.

If you have been relying on the library for textbooks, you may wish to consult which contains a list of those textbooks the library makes available online.

Reference Librarians will be available through CHAT REF on the Library homepage, through Zoom and in-person, should you need to consult them.

Tutoring will be offered through ZOOM and through tools like e-tutoring, which are available 24x7.

Blackboard runs a 24x7 helpline available to all, the phone number is: 1-855-414-9911. Students may also e-mail:

The City of Hayward has a new telephone hotline and call center to provide reliable, up-to-date information to community members about coronavirus COVID-19, its local impact and how the City of Hayward is responding.

The hotline number, (510) 583-4949, is staffed by a multilingual group of City employee volunteers and workers reassigned from other duties, and will operate from 8 a.m. to 5 p.m. seven days a week starting today.

For FAQ updates, please email