Pioneer Supporter Orientation

Orientation is not just for students, but also an important time for families! We have designed a special program to address the questions and concerns family members (parents, guardians, brothers, sisters, grandparents, blended family, etc.) may have as they prepare to join the Pioneer community here at CSU East Bay. We understand that family members and supporters play a key role in helping students succeed in college.

Congratulations to our Fall 2026 admitted students!

Here is the Fall 2026 Pioneer Supporter Orientation information below:

Dates

The Online Transfer Parent & Supporter Orientation is on Wednesday, July 22nd from 4:30pm-6:30pm
The In-Person First Year/ Freshman Parent and Supporter Orientation is on Thursday, August 13th from 9am-4:30pm

Registration

Registration for the online Transfer Parent & Supporter Orientation is open until Tuesday, July 21st and the First year/Freshman Parent & Supporter Orientation sessions are available starting Wednesday, July 1st until Thursday, August 13th.
To register, we highly recommend creating an account first with our Pioneer Family Experience Portal
After creating an account, click which Pioneer Supporter session you are interested in attending:
- Online Transfer Pioneer Supporter Orientation
- First Year/ Freshman Pioneer Supporter Orientation
Once you register for the event, you will receive a confirmation email that will contain a qr code and another email 2 days prior to the start date

Payment

There is a mandatory $35 guest fee, with additional guests being $15 each.
Any accompanying minors under the age of 10 are free of charge
If you wish to pay with card or online, click here to visit our cashnet website and fill the information out. Once you complete your payment, please save a copy of the receipt for verification purposes.
If you wish to pay with cash or check, will we accept that during check-in. It is highly recommended that you bring exact change with you for a smoother check-in process.

Itinerary

Transfer Online Session

This session will be held online through zoom and the link will be shared a week prior and the day before
If you have any technical difficulties please reach out to us: parents@csueastbay.edu
An agenda will be shared at the start of the zoom

Freshmen Session

This is an in-person Orientation that will be held concurrently with the second day of the Freshman Student Orientation on Thursday, August 13th
The orientation will have check-in beginning at 9am with complimentary breakfast
The program should start at 10am last until 4:30pm and you will be separated from your student for the majority of this time frame. You will be able to see them during lunch time.
An agenda will be available on the day of, or sent out in an email prior to the start of the Pioneer Supporter Orientation.

Accommodations

Individuals requiring accommodations for the Pioneer Supporter Orientation session should contact Accessibility Services 10 days before. Email: as@csueastbay.edu
If they are unavailable, please feel free to reach out the the Parent & Supporter Team: parents@csueastbay.edu or the Orientation Team: orientation@csueastbay.edu

Spanish-Speaking Orientation/Orientación en español

We will do our best to offer Spanish translation services during our Pioneer Supporter Orientation sessions. If you or your family would benefit from a fully Spanish‑supported orientation, please let us know by indicating that in the registration form!

Haremos todo lo posible por ofrecer servicios de traducción al español durante nuestras sesiones de Orientación para Patrocinadores Pioneros. Si usted o su familia se beneficiarían de una orientación completamente en español, ¡por favor háganoslo saber indicando eso en el formulario de inscripción!

Frequently Asked Questions

While we understand that college is a new chapter in your student's life and you may want to be there every step of the way, this is their opportunity to connect with their peers and build their network. Unless prior arrangements have been made with the Parent & Supporter Program or Orientation Program Team, we will separate you and your student for the duration of the orientation session. Exceptions can be made for accompanying minors.

You can pay online through cashnet by clicking here. On the day of during check-in, we will be able to accept any cash or checks. When paying with cash, we recommend bringing exact change.

The $35 fee and any additional $15 from other guests goes towards the upkeep of the Parent & Supporter Program, any merchandise received the day of the Pioneer Supporter Orientation and lunch that will be provided.

Attendee Reviews

"A very informative as well as enjoyable experience."

"Your student orientation team was excellent. It really gives a good example of the high quality education the students can expect."

"I feel a lot more informed and confident!"

"Your wonderful team helped me feel at ease and that my student is coming into a community that will support them."

Pioneer Family Experience Portal

Orientation Home Page

Parent and Family Programs Home Page