Frequently Asked Questions about CSUEB Learning Environments

  1. Which computer labs are available to be scheduled for occasional use?
  2. How do I schedule a computer lab?
  3. How do I get training on lab use?
  4. How do I add software to a lab?
  5. How do I get access to a lab that I've reserved?
  6. What do I do if there’s a technical problem in a lab?
  7. What is the Virtual Computing Lab (BayCloud)?
  8. How do I access the Baycloud?
  9. How do my students access the BayCloud?
  10. Can my students use the BayCloud outside of class scheduled time?
  11. How do I get training on the BayCloud?
  12. How do my students get training on the BayCloud?
  13. Do I need special software to access the BayCloud?
  14. Which browsers can I use to access the BayCloud?

1. Which computer labs are available to be scheduled for occasional use?

General Use Labs are available when not already reserved for a class. Labs listed as Discipline Specific or Specialized are only available by request through the associated academic department or college.

2. How do I schedule a computer lab?

General Use computer labs are scheduled via "Computer Lab Reservations" on the Faculty Web page. (Discipline Specific or Specialized labs are not booked through this link, but must be reserved through the associated department or college.) After filling out the fields at the top of the Lab Reservation form, click to select Computer Lab YES. Complete the last fields, select the preferred lab from the dropdown menu, and then click Submit. Instructions for the form are linked at the top of the page. Please note that a Service Desk ticket must be opened if there are special software or hardware requirements. Questions about accessing the room should be directed to the Campus Locksmith.

3. How do I get training on lab use?

Read the online documentation about Smart Classrooms and Computer Labs. If you need additional support, open a Service Desk ticket. Please be specific about the type of help you need.

4. How do I add software to a lab?

To have software installed in a Smart Classroom or Computer Lab, submit this form. We might need up to 20 business days to install new software in a lab or classroom.

5. How do I get access to a lab that I've reserved?

When you make a reservation for the Computer Lab, you will receive instructions by email. To obtain a key or code, submit a Key Request. If you arrive at a room and find it locked during non-business hours, contact UPD. For Discipline Specific labs, contact the responsible college or academic department.

6. What do I do if there’s a technical problem in a lab?

Call 885-4357 (885-help) for immediate assistance. If there is an issue with one of the student stations, please open a Service Desk ticket to report it.

7. What is the Virtual Computing Lab (BayCloud)?

The Virtual Computing Lab (BayCloud) is a desktop environment complete with operating system and software that runs on a server rather than on the local computer. The user connects to this BayCloud environment from the browser on a local computer in order to access software they may not have such as a specialized statistics application. The CSUEB BayCloud is in an introductory phase with limited use and will be expanded to include more software and more access over the coming years.

8. How do I access the BayCloud?

The CSU-wide VCL is accessed via Blackboard. Click on the BayCloud link under Course Information. If you don't see a link there, go to https://view.calstate.edu/.

9. How do my students access the BayCloud?

After you arrange to have the BayCloud set up for your class, the enrolled students will be able to access it with their NetID and password. Only students enrolled in the specific class will be able to use the BayCloud set up for the class.

10. Can my students use the BayCloud outside of class scheduled time?

Yes. Unless the BayCloud is reserved specifically for a particular time only for your class or another, it will be available to those students enrolled in your class 24/7.

11. How do I get training on the BayCloud?

Please open a Service Desk ticket. We have tons of FAQ information and Youtube Videos as well

12. How do my students get training on the BayCloud?

There is online documentation for students. If they need additional support, they can open a Service Desk ticket or go to the Library Learning Commons for assistance.

13. Do I need special software to access the Baycloud?

The only software needed to access the BayCloud is a Web browser (Internet Explorer, Firefox, Safari, etc.) and RDP, Microsoft's Remote Desktop program, which comes preinstalled with Windows. A version of RDP for the Macintosh is available free from the Microsoft Web site. VMware Horizon View is used.

14. Which browsers can I use to access the BayCloud?

Access to the BayCloud is through HTML5 Web Based Access or Downloading the VMware Horizon View Cilent 

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