Jiming Wu, assistant professor of management (Photo: California Smart Business magazine)
Superior knowledge management (KM) is often credited with boosting shareholder value, jumpstarting innovation and improving customer service, but with little evidence to support vendors’ heady claims, executives have to rely on faith instead of facts when approving costly initiatives.
California Smart Business magazine interviewed Jiming Wu, assistant professor of management for the College of Business and Economics at California State University, East Bay, about the tangible and intangible benefits of superior KM. Read article.
“Now after studying the results of 62 companies, we've confirmed the link between superior financial performance and superior knowledge management,” said Wu. “On average, the superior KM firms were 5 percent better in four key categories: return on assets, return on sales, operating income to assets and operating income to sales. Not only were the superior KM firms more profitable, they garnered more income from each dollar of their assets.”
Princeton Review has rated Cal State East Bay as one of the country's "Best Business Schools" for six consecutive years.