Launched a new HR operating model to deliver specialized support, role clarity, and scalable services. Currently refining implementation based on campus feedback and workload insights.
PROCESS IMPROVEMENT INITIATIVES
Our Commitment
The Administration & Finance division is committed to continuous improvement that strengthens campus operations and aligns with broader university goals. Through cross-functional collaboration and strategic innovation, we’re streamlining processes, clarifying service expectations, and creating a more responsive, student-centered experience. These efforts support not only day-to-day efficiency, but long-term institutional resilience.Current Projects
HR Structure Redesign
CSUBUY Procure-to-Pay (P2P)
Streamlining procurement and payment workflows to reduce friction, increase transparency, and support cross-departmental accountability.
Facilities Continuous Improvements
Modernizing lockshop operations and formalizing service agreements to enhance clarity, responsiveness, and interdepartmental alignment.
Student Finance Communications
Redesigning outreach to students for greater clarity, timeliness, and actionability in billing, payment, and compliance processes.
Google to Microsoft 365 Transition
Leading the enterprise-wide transition to Microsoft tools to strengthen security, improve collaboration, and align with systemwide digital standards.
University Reservations and Rentals
Collaborating with Student Affairs to centralize reservation and rental processes, ensuring consistency, operational efficiency, and service excellence for internal and external partners.
Completed Projects
HR Reorganization Change Management
Developed a public-facing webpage and delivered campus-wide presentations to clarify new HR roles, service areas, and points of contact.
Developed a public-facing webpage and delivered campus-wide presentations to clarify new HR roles, service areas, and points of contact.
Personnel Transaction Request (PTR) Redesign
Modernized the staff appointment process by replacing the legacy eSAF system with an automated, Salesforce-based platform, reducing delays, improving accuracy, and strengthening lifecycle management of personnel actions.
Modernized the staff appointment process by replacing the legacy eSAF system with an automated, Salesforce-based platform, reducing delays, improving accuracy, and strengthening lifecycle management of personnel actions.
Budget Hub Webpage Launch
Delivered a centralized digital platform to increase transparency, improve access to financial information, and support cross-unit understanding.
Delivered a centralized digital platform to increase transparency, improve access to financial information, and support cross-unit understanding.
Resources
Continuous Improvement
New to process improvement? Explore these resources to better understand how continuous enhancements drive efficiency, effectiveness, and long-term value.
Browse the following list of free resources available on CSULearn. You'll find a curated mix of short courses and certifications designed to support individual and team development.
- Operational Excellence- Introductory materials on frameworks that drive sustainable, scalable improvement.
- Six Sigma Yellow Belt - Learn the basics of Six Sigma methodology, including process mapping, root cause analysis, and quality improvement.
- Six Sigma Green Belt - Go deeper into data-driven problem solving and cross-functional process optimization.
A&F Newsletter
Stay connected with the latest updates, project highlights, and behind-the-scenes improvements across the division. The A&F Newsletter is published every Fall and Spring semester and offers a closer look at our ongoing work.