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FAQs about the coronavirus (COVID-19)

FAQs for Students

All classes, including final exams, will continue to be held virtually through the end of the semester.  For questions related to instruction, email academic_affairs@csueastbay.edu

The California State University system announced that CSU campuses should plan postponement of spring commencements, so Cal State East Bay will be addressing postponement of our May 15-17 ceremonies. Cal State East Bay is exploring and seeking input on ways to recognize, honor and celebrate our graduates for their remarkable achievements, and we will provide an update to the university community when we have more information.

Refunds of campus parking fees will be provided to students who apply for a refund. Refunds will be processed on a prorated basis in accordance with campus refund policies and procedures. There will be no processing fee. Visit the Parking website for complete information.
Cal State East Bay remains open, and continues to provide academic credit for courses taken and delivered by alternative means, therefore refunds of tuition and other campus mandatory fees are not warranted, as outlined in Title 5.

All WST sessions are cancelled and the University Writing Skills Requirement is temporarily suspended.

The SCAA will be conducting all appointments online via Zoom.

To schedule an appointment please email scaa@csueastbay.edu at least 24 hours in advance of the time you wish to see a tutor. When it is time for your appointment please click here (https://csueb.zoom.us/my/csuebscaa).

For drop-in tutoring please click here (https://csueb.zoom.us/j/7530919294). Drop-in tutoring is limited to 45 minutes and is subject to tutor availability.

For more information about SCAA, see https://scaa.csueastbay.edu/.

All classes, including final exams, will continue to be held virtually through the end of the semester.  For questions related to instruction, email academic_affairs@csueastbay.edu

Labs will be moving online. Students should check with their professors as some may be canceled through March 20 while being retooled.

Counseling is open from 8:30am-5:30pm Mon-Thurs. All counseling appointments will be held via phone. Students can make an appointment via the web by going to https://health.csueastbay.edu  After hours, counseling services are available by calling 650-885-3735 and following the prompts to speak to a counselor.

Please check with your supervisor. We will work with those affected to develop a telecommute working arrangement where possible and will provide accommodations in other instances.

The library is offering the following online resources: Chat reference, tutoring, online databases, ebooks, and streaming video.

Online chat for research help: https://library.csueastbay.edu/usingthelibraries/ask-us
Online library research workshops: https://library.csueastbay.edu/events
Online tutoring at SCAA: http://scaa.csueastbay.edu/
Online databases: http://library.csueastbay.edu/az.php

Blackboard is accessible through mobile devices.

If you have been relying on the library for textbooks, you may wish to consult http://library.csueastbay.edu/usingthelibraries/ebook-textbooks which contains a list of those textbooks the library makes available online.

Reference Librarians will be available through CHAT REF on the Library homepage, through Zoom and in-person, should you need to consult them.

Tutoring will be offered through ZOOM and through tools like e-tutoring, which are available 24x7.

The Library Learning Commons can help any students who are not familiar with using Blackboard.  Similarly the online campus can help.  We also have 24x7 Blackboard support that is accessible to students.

Students living in campus housing are strongly encouraged to return to their permanent home residences, where they can attend the remainder of the semester virtually. However, those who have no other housing options or have other concerns, such as limited access to technology, will be allowed to remain in housing on a case-by-case basis. Residents should have received a notice from housing with further move-out instructions. For any other assistance, please contact housing personnel at housing@csueastaby.edu. Residence halls and campus dining will remain operational with social distancing measures enforced. 

The City of Hayward has a new telephone hotline and call center to provide reliable, up-to-date information to community members about coronavirus COVID-19, its local impact and how the City of Hayward is responding.

The hotline number, (510) 583-4949, is staffed by a multilingual group of City employee volunteers and workers reassigned from other duties, and will operate from 8 a.m. to 5 p.m. seven days a week starting today.

FAQs for Faculty

Residence halls and Pioneer Kitchen (the Dining Commons) will remain open. The Learning Commons will be open only for students who have no other way to access the internet Mon-Fri from 9am-5pm.

The ITS Service Desk will have modified operations but will remain open. Continue to contact the Service Desk in the following manner:

Self Service:  http://www.csueastbay.edu/servicedesk
Phone:  510-885-HELP(4357)  Please leave voicemail
Email:  servicedesk@csueastbay.edu

The hours for this week will remain the same, but is subject to change:

Mon-Thur 8:00am-9:30pm, Fri 8:00am-4:30pm 

The Faculty and Staff Technology Lounge located in LI 2500 will be CLOSED until further notice.

To ensure that individuals who need to pick up their paychecks are able to do so, checks will be available on Monday, March 30 between 10 a.m.-12 p.m. at the cashier’s office (first floor in the SA Building. As per normal protocol, identification is required in order to pick up checks.You will receive an email update from the university before April 8 as this situation evolves. 

Faculty, staff and students have access to Zoom Video Conferencing, a service available free to the Cal State East Bay community. 

Each user can host online meetings with up to 200 participants using high definition video, audio, and screen sharing across desktops, tablets, and mobile devices. With Blackboard and Zoom integration, an instructor will be able to create and link a Zoom meeting room directly to their Blackboard course.

To signup for your free account, please visit http://csueb.zoom.us and click on the sign in button. You will be directed to an authentication screen where you will enter your NetID and password. You will need to install the Zoom application in order to host or participate in a meeting. For University-owned devices, the Zoom application is already pushed to your computer. If you are unable to install the application, please refer to this article to install the client and this article to install the Chrome/Firefox plugin. You can also find a wealth of information at http://support.zoom.us

First, dial 510-885-7222

Dial *86# then enter (6-15 digit password)

To Change extended away greeting- Press 4

    1. Record New greeting- press 3
    2. Go back- press *
    3. To repeat- press #

More complete information about voice mail is online

International travel is prohibited until further notice. If you already made an outlay for registration, you will be reimbursed if that is necessary.  You should check with your airline or travel agent to see if you can get credit for any flights booked.  Many airlines are being liberal in this regard.

For international travel after May 31, please submit your forms 60 days in advance to your Dean's office.   We do not yet know when International Travel will resume.  Please do not pay in advance for registration, airfare, or hotel for international travel; wait until it has been approved.

Stateside travel should also be curtailed.  Non-essential travel (even to give a speech, appear on a panel, or present a poster) is discouraged. Please ask your conference if you can zoom in or attend in some other way.

No, all meetins should be held remotely. Please let us know if you need help in setting up Zoom, conference calling or using other tools. The Senate is in the process of setting forth a policy for its upcoming meetings; it is a good template to use when considering other meetings throughout campus.

The California State University system announced that CSU campuses should plan postponement of spring commencements, so Cal State East Bay will be addressing postponement of our May 15-17 ceremonies. Cal State East Bay is exploring and seeking input on ways to recognize, honor and celebrate our graduates for their remarkable achievements, and we will provide an update to the university community when we have more information.

While under the "shelter-in-place" order from Alameda and Contra Costa counties, all campus events have been cancelled. 

Please contact the library for their online resources.

Blackboard is accessible through mobile devices.  Individuals should test other tools (zoom, respondus, etc.) before stating that they are completely accessible using cell phones.

Please remember that Roger Wen and the Online Campus Team and Jessica Weiss, in Faculty Development, are available to you to assist with the transition to online teaching or offering alternate assignments.

If your students have been relying on the library for textbooks, they may wish to consult:

http://library.csueastbay.edu/usingthelibraries/ebook-textbooks

which contains a list of those textbooks the library makes available online.

Reference Librarians will be available through CHAT REF on the Library homepage, through Zoom, should you need to consult them.

Tutoring will be offered through ZOOM and through tools like e-tutoring, which are available 24x7.

The online campus can help. We also have 24x7 Blackboard support that is accessible to students.

Please contact H.R. 885-3634, we have an Employee Assistance Program that may be able to help.

Exams or tests that may be reasonably postponed should be. Exams that may not be postponed can be offered online through a "lockdown" browser.  Please contact the online campus for information.

Yes. Please consult your instructor for further information. 

FAQs for Staff

While under the "shelter-in-place" order from Alameda and Contra Costa counties, only a limited number of employees will be available on campus to ensure continuity of essential services. Those employees designated to maintain the minimal services and public safety personnel are to report as required by their supervisor. 

We will work with other staff to develop a telecommute working arrangement where possible and will provide accommodations in other instances. As we obtain further clarity from the County Public Health Authorities, Chancellor’s Office and the Governor’s Office and if circumstances change, this directive may be adjusted. 

 

The ITS Service Desk will have modified operations but will remain open. Continue to contact the Service Desk in the following manner:

Self Service:  http://www.csueastbay.edu/servicedesk
Phone:  510-885-HELP(4357)  Please leave voicemail
Email:  servicedesk@csueastbay.edu

The hours for this week will remain the same, but is subject to change:

Mon-Thur 8:00am-9:30pm, Fri 8:00am-4:30pm 

The Faculty and Staff Technology Lounge located in LI 2500 will be CLOSED until further notice.

Residence halls and Pioneer Kitchen (the Dining Commons) will remain open. The Learning Commons will be open only for students who have no other way to access the internet Mon-Fri from 9am-5pm.

To ensure that individuals who need to pick up their paychecks are able to do so, checks will be available on Monday, March 30 between 10 a.m.-12 p.m. at the cashier’s office (first floor in the SA Building. As per normal protocol, identification is required in order to pick up checks.You will receive an email update from the university before April 8 as this situation evolves. 

Faculty, staff and students have access to Zoom Video Conferencing, a service available free to the Cal State East Bay community. 

Each user can host online meetings with up to 200 participants using high definition video, audio, and screen sharing across desktops, tablets, and mobile devices. With Blackboard and Zoom integration, an instructor will be able to create and link a Zoom meeting room directly to their Blackboard course.

To signup for your free account, please visit http://csueb.zoom.us and click on the sign in button. You will be directed to an authentication screen where you will enter your NetID and password. You will need to install the Zoom application in order to host or participate in a meeting. For University-owned devices, the Zoom application is already pushed to your computer. If you are unable to install the application, please refer to this article to install the client and this article to install the Chrome/Firefox plugin. You can also find a wealth of information at http://support.zoom.us

First, dial 510-885-7222

Dial *86# then enter (6-15 digit password)

To Change extended away greeting- Press 4

    1. Record New greeting- press 3
    2. Go back- press *
    3. To repeat- press #

More complete information about voice mail is online

International travel is prohibited until further notice. If you already made an outlay for registration, you will be reimbursed if that is necessary. You should check with your airline or travel agent to see if you can get credit for any flights booked. Many airlines are being liberal in this regard.

For international travel after May 31, please submit your forms 60 days in advance to your Dean's office. We do not yet know when International Travel will resume. Please do not pay in advance for registration, airfare, or hotel for international travel; wait until it has been approved.

Stateside travel should also be curtailed. Non-essential travel (even to give a speech, appear on a panel, or present a poster) is discouraged. Please ask your conference if you can zoom in or attend in some other way.

The California State University system announced that CSU campuses should plan postponement of spring commencements, so Cal State East Bay will be addressing postponement of our May 15-17 ceremonies. Cal State East Bay is exploring and seeking input on ways to recognize, honor and celebrate our graduates for their remarkable achievements, and we will provide an update to the university community when we have more information.

While under the "shelter-in-place" order from Alameda and Contra Costa counties, all campus events have been cancelled. 

While under the "shelter-in-place" order from Alameda and Contra Costa counties, only a limited number of employees will be available on campus to ensure continuity of essential services between March 17 and April 7. Those employees designated to maintain the minimal services and public safety personnel are to report as required by their supervisor. 

Please contact H.R. 885-3634, we have an Employee Assistance Program that may be able to help.

General FAQs

Coronaviruses are a large family of viruses. There are some coronaviruses that commonly circulate in humans. These viruses cause mild to moderate respiratory illness, although rarely they can cause severe disease. 

COVID-19 is closely related to two other animal coronaviruses that have caused outbreaks in people—the SARS coronavirus and the MERS (Middle East Respiratory Syndrome) coronavirus.

COVID-19 and the flu are both infectious respiratory illnesses, but they’re caused by different viruses.

The flu can be prevented with a vaccine and treated with antiviral drugs, but there is no vaccine for COVID-19 at this time.

The first COVID-19 case was reported in Santa Clara County on Jan. 31. The earliest cases were in individuals who had recently been to China, who had close contact with someone already infected, or who had been passengers on the cruise ship Diamond Princess, the source of a large outbreak off the coast of Japan.

Since the first case in California, there has been a spread of the virus, now affecting several counties and nearby cities.

Administrators and health professionals are closely monitoring all developments related to COVID-19 and will update the campus community as the situation evolves. The university is abiding by guidance outlined by the Alameda County Public Health DepartmentContra Costa County Health ServicesCDCCalifornia Department of Public Health
The most common symptoms are fever, cough and shortness of breath. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don't feel unwell. Symptoms may appear 2-14 days after exposure. 

People can catch COVID-19 from others who have the virus. The disease can spread from person to person through small droplets from the nose or mouth which are spread when a person with COVID-19 coughs or exhales. These droplets land on objects and surfaces around the person. Other people then catch COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth. This is why it is important to stay more than three feet away from  anyone who is sick.

It is not certain how long the virus that causes COVID-19 survives on surfaces, but it seems to behave like other coronaviruses. Studies suggest that coronaviruses (including preliminary information on the COVID-19 virus) may persist on surfaces for a few hours or up to several days. This may vary under different conditions (e.g. type of surface, temperature or humidity of the environment).

The main way the disease spreads is through respiratory droplets expelled by someone who is coughing. The risk of catching COVID-19 from someone with no symptoms at all is very low. However, many people with COVID-19 experience only mild symptoms. This is particularly true in the early stages of the disease.   

If a person develops symptoms of COVID-19 and has reason to believe they may have been exposed, they should call their health care provider or local health department before seeking care. Contacting them in advance will make sure that people can get the care they need without putting others at risk. Please be sure to tell your health care provider about your signs, symptoms and travel history. If you suspect that you may have COVID-19, or need testing because of a known exposure, please call your healthcare provider or local hospital, as testing is not available at SHCS.

These are the closest hospitals to Cal State East Bay’s Hayward campus:

These are the closest hospitals to Cal State East Bay’s Concord campus:

  • Wash your hands. Use soap and water for at least 20 seconds (the time it takes to sing “Happy Birthday” twice).  Use hand sanitizer with at least 60 percent alcohol if soap and water are not available. 
  • Cover your cough. Use a tissue and throw it in the trash. Sneeze or cough into your sleeve or shoulder if you do not have a tissue. 
  • Clean frequently used surfaces, especially desks, light switches, phones and doorknobs. 
  • Avoid close contact with sick people. 
  • Monitor your fever and flu-like symptoms (over 100.4 F is a fever). 
  • Avoid touching your face.
  • Stay home if you are not feeling well. 
  • Try to stay in good health. Get plenty of sleep. Drink a lot of water. Be physically active. Manage stress. Eat nutritious foods. 

The university strongly recommends postponing nonessential personal travel outside of the United States at this time. All members of the community are advised to evaluate domestic travel prudently and consider contingencies.

Keep track of advisories from the U.S. State Department and the CDC that discourage travel to certain countries. If you do travel to those areas, pay attention to what you will need to do upon return.

Be aware that if you choose to travel, the situation is changing rapidly. Flight cancellations, quarantines and border closures have been implemented by several countries on short notice. 

Students who are arriving on campus from international destinations may be required to complete a health screening process and/or isolation measures as the rapidly evolving information about COVID-19 becomes available from the Centers for Disease Control and Prevention (CDC).

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