Alumni Email Account Policy

What is the email account policy for students departing the University?

Students have access to their CSUEB email, calendar and files contained in their account for 12 months after graduation or non-continuation.

This 12 month period begins when a student has graduated or has not been actively enrolled in classes for two consecutive semesters.

How to I prepare for my account closure? 

To ensure a smooth transition and retain access to email-linked services, please take the following steps: 

  • Login to your Student email account to see if you need any messages in it: https://horizon.csueastbay.edu
  • Find an alternate email and cloud storage service. 
  • Stay connected with CSUEB and update your email with our Alumni Association using this form.
  • Verify that your HOME email address is updated in MyCSUEB to ensure communications about your diploma and other post-graduation communications are sent to the correct address.
  • Review the various places your student email address is being used, such as social media, video streaming, and banking accounts, and update it with an alternate email address.  
  • Inform others of your new email address.  
  • Save your data and documents to avoid losing any valuable information. 
    • For instructions on how to export your email and files, click here.

FAQs

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  • If you are a current student or applicant, then this policy will not begin to apply to you until you graduate or otherwise separate from the university.

  • Yes, graduates will have access to your student e-mail and file storage for 12 months.

  • Yes, please review our how-to guide.

  • Even though your email account will be deactivated, your NetID and password will remain the same, allowing users to log in to the MyCSUEB portal to request items such as transcripts.

    • Log into Handshake, then click on your account icon in the upper-right corner.
    • Click “Settings” from the menu, scroll to the bottom of the Account Information section to "Emails" and click “Add Another Email.”
    • Be sure you confirm your new email within seven days! Check out this article for more information: Update Your Primary Email Address in Handshake.

    Note: If you have never logged into Handshake, you must claim your account before adding your alternate email.

  • Yes, once you become an inactive student, your prior student email address will be recycled and a new one assigned to you if you return. 

  • No. Your student email account will close 12 months after you have graduated or have not been actively enrolled in classes for two consecutive semesters.

    There is no option to purchase additional years.

  • As an CSUEB employee, your employee accounts will not be impacted. This policy solely applies to student accounts, so only your student email account will be affected.