Telephone Services

Telephone Upgrade Project 

For information regarding the 2016/2017 campus-wide telephone upgrade project, please click here to navigate to the VOIP Upgrade information page, thank you!

UPDATED Oct 31, 2016: Guides to help you navigate the new campus phone system are now available! Please see the New Campus Phone System Guides section, below.

Teleconferencing

Submit requests for teleconference account setup to the Service Desk at www.csueastbay.edu/servicedesk

Moves, Adds, Changes & Repairs

Submit requests to the Service Desk at www.csueastbay.edu/servicedesk

New Campus Phone System Guides

How-to documents and videos explaining features for the upgraded campus phone system. Many of the phone system features have changed; it is recommended that you review the following resources:

New Phone System General Resources

Video Guides to Using the New Phones

General User Guides 

Headsets

Speed Dial Edit

User Guides - for phones that have not been upgraded to digital/VOIP system

Training - for phones that have not been upgraded to digital/VOIP system

Analog Telephone Training


12SD Telephone Training:

Learn to use features and adjustments on your telephone 12SD Telephone Link. This link will take you to the 12SD telephone link training webpage.

12SD Training

30SD Telephone Training:

Learn to use features and adjustments on your telephone

30SD Training

6731i Telephone Training:

Learn to use features and adjustments on your telephone

6737i Training (NEW - SF ONLY)
6731i Training

Voice Mail Topics - for phones that have not been upgraded to digital/VOIP system

7-digit VM instructions

Submit requests to the Service Desk for:

Telephone Items to Order

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