Yi He

Associate Professor

Department of Marketing & Entrepreneurship

E-mail:

yi.he@csueastbay.edu

Phone:

(510) 885-3534

Office:

VBT 420

Office Hours:

TTH: 1:00-2:00PM, TH: 5:30-6:30PM

Professional Focus

 RESEARCH: Branding and Brand Portfolio Management, Consumer Psychology, and Advertising Effectiveness

 TEACHING: Marketing Research, Marketing Management, Advertising, Branding

Education

• Ph.D., University of Hawai`i
• M.Ed., University of Cincinnati
• B.A., Southeast University, China

Courses

Publications

He, Yi, Qimei Chen and Dana L. Alden "Time will tell: Managing post-purchase changes in brand attitude," Journal of the Academy of Marketing Science, (forthcoming).

He, Yi, Qimei Chen, Leona Tam and Ruby P. Lee, “Managing Sub-Branding Affect Transfer: The Role of Consideration Set Size and Brand Loyalty,” Marketing Letters, (forthcoming).

Chen, Qimei, Yi He and Dana L. Alden (2014),  “Social Presence in Service Failure: Why It Might not be a Bad Thing,” Customer Needs and Solutions, 1(4), 288-297.

He, Yi, Qimei Chen and Dana L. Alden (2012), “Social presence and service satisfaction: The moderating role of cultural value-orientation,” Journal of Consumer Behaviour, 11(2), 170–176.  

He, Yi, Qimei Chen and Dana L. Alden (2012), “Consumption in the Public Eye: The Influence of Social Presence on Retail Service Experience,” Journal of Business Research. 65(3), 302–310.
 
Alden, Dana L., Yi He and Qimei Chen (2010), “Service Recommendations and Customer Evaluations in the International Marketplace: Cultural and Situational Contingencies,” Journal of Business Research. 63(1), 38-44.

Merz, A Michael, Yi He and Stephen L. Vargo (2009), “The Evolving Brand Logic: A Service-Dominant Logic Perspective,” Journal of the Academy of Marketing Science, 37(3), 328–344.

Vargo, Stephen L., Robert F. Lusch, Melissa M. Archpru and Yi He (2009), “Service-Dominant Logic: A Review and Research Agenda,” Review of Marketing Research, 6, 125-167. 

Chen, Qimei, Shelly Rodgers and Yi He (2008), “A Critical Review of the e-Satisfaction Literature,” American Behavioral Scientists, 52(1), 38-59.

He, Yi, Michael A. Merz and Dana L. Alden (2008), “Diffusion of Measurement Invariance Assessment in Cross-National Empirical Marketing Research: Perspectives from the Literature and a Survey of Researchers,” Journal of International Marketing, 16(2), 64-83.
 
Merz, A Michael, Yi He and Dana L. Alden (2008), “A Categorization Approach to Analyzing the Global Consumer Culture Debate,” International Marketing Review, 25(2), 166-182.
 
Chen, Qimei, Yi He, Xinshu Zhao and David Griffith (2008), "Sources of Product Information for Chinese Rural Consumers - The First Glance," International Journal of Advertising, 27(1), 67-93.

Grants and Awards

Marv Remmich Outstanding Faculty Research Award, 2013

Faculty Support Grant, 2008, 2011, 2012, 2014

California State University Wang Family Fellowship, 2010