Frequently Asked Questions

The SCAA's hours can be viewed here.

All SCAA programs and services are available to currently-enrolled CSUEB students at no cost.

The SCAA offers peer-to-peer Subject Tutoring for a number of courses across the curriculum as well as peer-to-peer Writing Tutoring. Please visit the Peer Tutoring webpage to view the full list of supported courses.

Please contact us at SCAA@csueastbay.edu to describe your academic support needs.

You may also consider utilizing NetTutor through Canvas. More information is available on the Student Online Learning Support and Services webpage.

Visit this link and log in with your NetID and password. Select "Tutoring" then "Student Center for Academic Achievement" from the drop-down menus and follow the rest of the prompts to schedule an appointment. For assistance, please call us at 510-885-3674 or email SCAA@csueastbay.edu to connect with a member of our Reception Team.

Once you have scheduled an appointment, check your school email account. You should receive a confirmation email containing the link to the SCAA's Zoom room.

If you need to cancel your appointment, please email our Reception Team at scaa@csueastbay.edu as soon as possible. For day-of cancellations you might consider calling us directly at 510-885-3674 to let us know.

Please review the SCAA Policies webpage for important details regarding the maximum number of cancellations or no-shows permitted.

  1. You may consider utilizing NetTutor through Canvas. More information is available on the Student Online Learning Support and Services webpage.
  2. Check out our Resources for Students page, which contains dozens of tutor-made handouts that address a variety of commonly-asked student questions.

Yes, the SCAA offers tutoring for currently-enrolled students, including graduate students.

Yes. Our tutors will point out grammatical errors and explain concepts, but they do not edit for you. Tutors also look at global issues, such as organization, analysis, and adherence to the prompt.

Our tutors can help with any stage of the writing process: gathering ideas, organizing thinking, writing a rough draft, or polishing a final draft. We recommend that you come in at least three to four days before a due date. Coming in the day before or the day of will not be nearly as productive.

Yes, we can—however, our tutors' interpretation of the prompt may be different from your professor's. We may recommend clarifying with your professor if there are any doubts about their requirements.