Analytics and Advising Initiatives

Institutional Effectiveness & Research (IER) partners with the division of Student Affairs to support a comprehensive, ongoing assessment process that evaluates effectiveness of all programs and services using institutional data and development of dashboards. They provide essential information on how the office supports academic advising through comprehensive data analysis and research. It details the office’s role in delivering insights on student success, program effectiveness, and institutional performance. This data-driven approach helps advisors make informed decisions, tailor their guidance, and enhance the overall student experience.

Advising Impact at a Glance

Recent data highlights how ARC advising fosters inclusivity, clarity, and sustained student success across campus.

6%

Retention Increase

Higher term-to-term retention for students who engage with academic advising compared to those who do not.
Source: Institutional Effectiveness & Research, AY 2023–24

92%

Inclusivity

Students reported that their advisor respects their identity and culture.
Source: Advising Survey, AY 2023–24

90%

Accuracy

Students received accurate, clear information about degree requirements and academic policies.
Source: Advising Survey, AY 2023–24

"The emails from my advisor before the semester started have been incredibly helpful. They provided detailed information about which classes to take and what is available, allowing me to map out my semester effectively. This guidance truly supports my success."

–Business Administration Student (CBE)

"My advisor during my first year provided a roadmap specifically for my case since the original CS roadmap started with calculus but I was put in precalculus since I didn’t take the SAT. I’m really glad to have an advisor who is there to support me and help me navigate everything."

–Computer Science Student (CSCI)

"My advisor gave me a full planned out schedule and broke up challenging classes between semesters to be more manageable! Overall informational and helped me prepare for this semester and the next."

–Kinesiology Student (COH)

"Dr. Baham has helped me feel more empowered to own my space and my academic achievements by offering guidance on future educational goals and letting me know my GPA does matter!"

–Ethnic Studies Student (CLASS)

Advising Initiatives

The Summer Boost initiative supports students who have fallen slightly behind or need a few additional units to stay on track for graduation. By providing targeted outreach and access to summer coursework, Summer Boost helps students make meaningful progress toward their degree and regain academic momentum. This program is designed to bring students closer to graduation by offering the support and flexibility they need during the summer term.

More details can be found here

The Senior Completion initiative focuses on students who are close to finishing their degree. Through proactive outreach, advisors connect with seniors who may still be enrolled or who have stopped attending CSUEB to help them complete remaining requirements and graduate. Senior Completion ensures that students who are near the finish line receive the guidance and opportunities they need to successfully earn their degree

Data & Action Projects

STUDENT ADVISING EXPERIENCES 2021

View Academic Advising Survey Summary

A collaborative, cross-functional team of faculty and staff will focus on this year’s topic, student advising experiences at Cal State East Bay. Recent data from fall 2020 indicate that 27% of students who departed East Bay did not speak with anyone in the campus community about their decision to leave, and 20% of students cited difficulties with their academic advising as a major factor in their decision to not return. The 2021 Data & Action team will engage in a data-driven research process by analyzing results from Cal State East Bay Advising survey results and developing an action plan to enrich advising practices designed to counteract student departure. Outcomes for this year's project are to:
- Explore institutional and survey data to understand student success trends at Cal State East Bay.
- Analyze assessment results related to student experiences with academic advising.
- Integrate equity-minded student success frameworks into student advising practices.
- Develop an action plan to strengthen student advising practices on campus.
- Collaborate across divisions to strengthen institutional commitment to student success.
Team Members
Luz Calvo, Faculty/Chair, Faculty Lead of GANAS Program

Kevin Gin, Senior Strategic Partner, Institutional Effectiveness & Research

Paul Carpenter, Professor/Department Chair, Kinesiology

Christina Chin-Newman, Professor, Human Development & Women's Studies

Shannon Coskran, PACE Counselor and Coordinator

Saleem Gilmore, Director, EOP

Shonda Goward, Director, Student Center for Academic Achievement

Bill Irwin, Student Success Specialist, Academic Programs & Services

Jennifer Luna, Director, Recreation & Student Wellbeing

Cherie Randolph, Veterans Retention Program Coordinator

Thomas Tyner, Executive Director, University Extension

Pioneer Pathways: Advising Surveys

Pioneer Pathway - Student Perspectives

View Full Report Here

During spring 2021, Cal State East Bay administered an online advising survey to all enrolled undergraduate students to learn more about their experiences with academic advising. In all, 2,943 students participated, a response rate 24.1% in this voluntary survey over three weeks.

Underrepresented minority students are...
- More likely to utilize Cal State East Bay Students as a primary source of information
- Less likely to get referrals to accessibility services and counseling from major advisors.
Low income students are more likely to...
- Appreciate support to understand why required courses are important for their academic program.
- Find information about University Policies and Requirements useful.
SEAS participants are more likely to report that...
- Academic support is useful (e.g., improving studying skills, referrals to tutoring, accessibility and counseling).
- Counselors have been available when needed
- Counselors respect their identity, culture and well-being
Traditional college students are more likely to utilize...
- Faculty in their major/department
- the College Advising Center
- the General Studies faculty
- their Pioneer Success Coach advisor
How do students feel about their advising experience?

At the end of the survey, space was provided for the students to write additional comments. There were a mix of both challenging experiences and positive comments.

"I really appreciate the GE advisors I have communicated with throughout my experience at East Bay so far. They are very hands on and determined to answer any questions and help you succeed."

What we can do to improve our advising experience?

SHOWING THAT WE CARE

Students want more assurance that advisors see them as a person and are invested in their success. Social-emotional awareness often brought up the survey.

Being more accessible

Students expressed more concerns advisor accessibility. Many students experienced difficulty in getting in contact or scheduling appointments with an advisor.

Reflecting on our knowledge and trainings

Students expressed that more time and attention should be given to ensuring that the information advisors are sharing is accurate.
Pioneer Pathways: Academic Advisor Spring 2021 Survey

View Full Report Here

The survey was sent in Spring 2021 via email to the Academic Advisors listserv. Advisors were invited to take part in the survey anonymously. The survey was hosted by the office of Institutional Effectiveness and Research on the Qualtrics platform. There were 90 recorded responses of 355 individuals who received the survey. This represents a response rate of 25%.