FAQs

Wires or cables coming from a wall, ceiling, or other building surface should generally be routed to ITS when they support network connections, landline phones, security cameras, projectors, or other technology. This commonly includes blue Ethernet cables. FD&O Electrical handles building electrical wiring associated with items such as light fixtures, clocks, and electrical outlets. If you are unsure whether a wiring issue is a Facilities or ITS responsibility, provide the location and a description of the issue when submitting the request.

FD&O does not generally repair furniture or equipment such as chairs, tables, or other movable items. If furniture is damaged, missing a leg, or otherwise unusable, submit a Work Request if disposal or removal is needed. Include the building, room, and item location so FD&O can coordinate disposal when appropriate.

Submit routine maintenance and repair requests through the FD&O Work Request system. Include the exact building and room, a clear description of the problem, when it began, and how it affects safety, security, instruction, research, housing, accessibility, or daily operations.

Please include:

• Building name and room number or exact location
• What is not working or what condition was observed
• When the issue began and whether it is intermittent
• Photos, equipment information, or asset numbers when useful
• The effect on classes, research, housing, events, employees, or visitors
• Access instructions, preferred access times, and a contact person
• Any related work-order number

FD&O considers life safety, security, active damage, operational disruption, academic and research impact, housing needs, regulatory requirements, available materials, specialized services, and existing scheduled work. Requests may also be delayed when required information or authorization is missing.

A hot/cold call is an HVAC or building-termperature request. Use this category when a space is too hot or too cold, heating or cooling is not working, a thermostat is not responding, airflow is inadequate, or multiple rooms are affected by a temperature-control issue. Include the building and room, current temperature if available, thermostat setting, whether the thermostat responds, when the problem began, the number of spaces affected, and any class, event, research, housing, or operational impact. "Hot call" and "cold call" describe the temperature-related condition; they do not by themselves determine response time or priority.

Identify the fixture and condition -- for example, an active leak, clogged toilet or drain, continuously running toilet, no hot water, sewer condition, or gas odor. Report active leaks, sewage, gas odors, or conditions that may cause damage as urgent.

Identify the affected room, fixture, outlet, panel, or equipment. State whether the issue involves loss of power, flickering or failed lights, a tripped outlet, buzzing, exposed wiring, or a fire-alarm condition. Do not attempt repairs or repeatedly reset equipment if doing so may create a safety risk.

Call Facilities to report elevator outages, unusual operation, doors that do not open or close properly, leveling problems, alarms, or other elevator concerns. FD&O manages the elevator contract and coordinates elevator inspections, repairs, and service calls.

Call Facilities immediately so FD&O can coordinate the elevator contractor. If there is a life-threatening medical or safety situation, call 911 first, then notify Facilities. Provide the building, elevator location or car number if visible, the number of people involved, and whether anyone is injured or experiencing a medical emergency. Do not attempt to force open the elevator doors or exit without emergency direction.

Submit an online Key and Access Request. Do not contact the Lock Shop directly to issue access. The request must identify the academic or business need and include the required authorization. Requests are reviewed by FD&O and approved at the appropriate administrative level. Once all required signatures have been completed, allow up to 10 business days for processing. Requests that do not receive all required signatures within 30 days may be cancelled.

Requests generally require authorization from the appropriate dean, AVP, department manager, or designee, depending on the access requested. Some locations may require additional approval. Master-key requests require additional review and must explain how the key will be secured on campus. The 10-business-day processing period begins after all required signatures have been completed. Requests that remain incomplete and do not receive all required signatures within 30 days may be cancelled.

No. Keys and access credentials are issued to a specific individual and may not be borrowed, loaned, shared, or transferred. University keys are State property and may be duplicated only by the authorized University locksmith.

If confirms that the electronic form was completed in Adobe Sign. It does not mean that the key or BayCard is ready for pickup. A separate email from FDO-Lockshop@csueastbay.edu will be sent when the item is ready.

A photo must be uploaded with the request. Requests without the required photo may be cancelled after 30 days.