Student FAQ

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Notetaking

What is Note Taking Express?

Notetaking Express (NTE) is a website that allows you to upload recorded audio from your class lectures. A notetaker then listens to the audio and provides notes within 48 hours.

I used NTE during my previous semester, so why can't I access my account now?

At the end of each semester, your NTE account is deactivated. To ensure that you have access for the new semester, please submit your semester request for course notes through Accommodate. Your NTE account will be reactivated once your request has been approved.

Why isn't my password from the previous semester working on NTE?

Once we receive your request for course notes, we reactivate your account with a set password. Once you have logged into your NTE account with this password, feel free to change it to your liking.

Why am I unable to access my NTE account?

Please make sure that you’ve made a semester request for course notes. If your request has already been approved, make sure that you’re using the email that was used to submit your request when logging in.

Why is my NTE account no longer allowing me to upload audio recordings?

If you’re unable to upload your recordings, it’s possible that you’ve exceeded the upload time allowed for all of your class sessions. Please make sure that your semester request includes all of the courses that you’ll need course notes for.

Why do I not have enough time on my NTE account to upload audio recordings from my online course?

Due to their nature, we typically do not provide course notes for PE and online courses (unless there is pre-recorded or live lecture). Please let us know if you’re enrolled in one of these courses and still require course notes.

Can PowerPoint presentations be uploaded to NTE?

PowerPoint can be uploaded with your audio recordings. When uploading you will be given an option to include support material such as a PowerPoint presentation.

What is the optimal distance to record a lecture?

How do I contact the Course Notes Coordinator?

If you have any questions regarding notetaking services, please feel free to let us know through e-mail (notetaking@csueastbay.edu) or in person (LI 2400).

Furniture

My furniture request has been fulfilled, but my furniture is continually moved out of place. How can I address this?

If you’re having a consistent issue with your furniture placement, please let us know. We will contact the faculty members that teach in these classrooms to help maintain the placement of the furniture.

I need my furniture in a very specific placement of my classroom. How do I ensure this is fulfilled?

Your furniture placement is integral to your classroom experience.

If you feel that there are any issues with your placement or feel that it can’t be fully communicated in your request, feel free to let us know through e-mail (asfurniture@csueastbay.edu) or in person (LI 2400).

Do I need to submit a request each semester?

Yes. This is so we are aware of which classrooms/schedules we will need to place and reserve furniture in. While reminders to submit a request will be sent before the beginning of each semester, it is best to submit your request soon after you register for courses.

What do I do if my classroom is changed after I've already made my request?

If your class is moved to a different room, please let your counselor know and/or send an email to asfurniture@csueastbay with the old and new classroom locations. We will arrange to have your furniture moved to the new location.

When I arrive at class, how will I know which furniture is mine?

Your requested furniture will have a reserved sign labeled with your initials and the days and times that furniture is reserved for you. If you find that your furniture isn't’t appropriately labeled or not labeled at all, please send an email to asfurniture@csueastbay.edu

What do I do if someone else is using my furniture?

Refer to the reserved sign to verify who the furniture is intended for. If your classmate needs furniture accommodations, please refer them to Accessibility Services.

How do I contact the Accessible Furniture Coordinator?

If you have any questions regarding furniture services that have not been addressed here, please feel free to let us know through e-mail (asfurniture@csueastbay.edu) or in person (LI 2400).

Interpreting/CART (Real Time Captioning)

How do I request interpreting or real-time captioning?

If you have not yet registered with Accessibility Services, reach out to the AS Front Desk at as@csueastbay.edu or 510-885-3868 to schedule a Welcome Meeting with an Accessibility Counselor.

If/once your counselor has approved the accommodation of interpreting or real-time captioning, begin placing your requests for services as soon as possible:

- To request services for classes, submit a Semester Request on Accommodate.

- To request services for meetings/events outside of regular classes, submit the Google request form: REQUEST FORM for SELF: Interpreting & Real-Time Captioning. This form is posted on the Accessibility Services website under Instructions, Forms, and Policies.

Who do I contact if I need technical assistance with my online classes (Blackboard, Zoom, etc.)?

The Office of the Online Campus is available to assist students with questions they may have about using/navigating Blackboard, Zoom, and other technology necessary for your courses.

Who do I contact with questions/concerns regarding captioning of audio course materials?

Closed Captioning of audio course materials is different from Real Time Captioning. Closed Captioning is provided for videos/audio that have already been recorded, while Real Time Captioning is provided during a live lecture or event. For Closed Captioning, please contact your Accessibility Counselor for more information.

Recording Lecture

question 1

Agreement Accommodations

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General

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Please don't hesitate to reach out.

Accessibility Services

LI 2400
Hayward Campus
,

Phone: 510-885-3868
Email: as@csueastbay.edu

Please visit our Contact Page for information on how to reach a specific coordinator
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Student FAQ

Testing

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Notetaking

What is Note Taking Express?

I used NTE during my previous semester, so why can't I access my account now?

Why isn't my password from the previous semester working on NTE?

Why am I unable to access my NTE account?

Why is my NTE account no longer allowing me to upload audio recordings?

Why do I not have enough time on my NTE account to upload audio recordings from my online course?

Can PowerPoint presentations be uploaded to NTE?

What is the optimal distance to record a lecture?

How do I contact the Course Notes Coordinator?

Furniture

My furniture request has been fulfilled, but my furniture is continually moved out of place. How can I address this?

I need my furniture in a very specific placement of my classroom. How do I ensure this is fulfilled?

Do I need to submit a request each semester?

What do I do if my classroom is changed after I've already made my request?

When I arrive at class, how will I know which furniture is mine?

What do I do if someone else is using my furniture?

How do I contact the Accessible Furniture Coordinator?

Interpreting/CART (Real Time Captioning)

How do I request interpreting or real-time captioning?

Who do I contact if I need technical assistance with my online classes (Blackboard, Zoom, etc.)?

Who do I contact with questions/concerns regarding captioning of audio course materials?

Recording Lecture

question 1

Agreement Accommodations

question 1

General

question 1

Please don't hesitate to reach out.

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