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NetID FAQ

Below are some of the more common questions regarding Cal State East Bay’s NetID system. For further help with these questions, and others that may not be covered in this FAQ, please contact the Servicedesk at https://www.csueastbay.edu/servicedesk, 510-885-HELP(4357) or by email at servicedesk@csueastbay.edu

The NetID is a username that contains no personal information about the user. It will look something like ab1234 (two alphabetic characters followed by four numbers). It is used for logging into a variety of systems on campus such as email, Blackboard and MyCSUEB. It does not replace or change a user's email address.

Students are provided with a NetID after completing the application process. The NetID for the new student is sent to the personal email address that was included in the application process. New faculty and staff members will be given a NetID upon employment and registration with Human Resources. Your NetID can be activated at https://activate.csueastbay.edu

This is typically only for new students, faculty and staff members. You will need your NetID and last name to activate your account at https://activate.csueastbay.edu

Note that you will need to have a personal email address in order to complete activation of your NetID.

For some systems, such as email, you can use your NetID immediately after activating it, however, it may take a day or two before you can log into other systems. If you continue to have problems, or questions about accessing a particular system, please contact the Servicedesk at https://www.csueastbay.edu/servicedesk, 510-885-HELP(4357) or by email at servicedesk@csueastbay.edu

No, NetIDs are automatically generated and assigned and cannot be changed.

You can change your NetID password using either your security questions or by requesting that a PIN be sent to your personal email you provided during the NetID activation process.

Click here to use one of those password reset options.

Staff, faculty and student assistants are required to change their NetID passwords every 180 days. Students are not required to change their NetID passwords at this time.

Staff, faculty and student assistants are required to change their NetID passwords every 180 days. Students are not required to change their NetID passwords at this time.

You can change your NetID password using either your security questions or by requesting that a PIN be sent to your personal email you provided during the NetID activation process.

Click here to use one of those NetID password reset options.

If you cannot use the online tools, please contact the Servicedesk at https://www.csueastbay.edu/servicedesk, 510-885-HELP(4357) or by email at servicedesk@csueastbay.edu

For students:

  • Password minimum length is eight (8) characters
  • Passwords are case sensitive
  • Passwords must contain characters from four categories: English upper case characters (A through Z), English lower case characters (a through z), base 10 numerical characters (0 through 9), non-alphabetic characters (for example, !, $, #, %)
  • Cannot re-use last three passwords
  • Cannot use NetID, first or last names as password

Additional requirements for faculty, staff and student assistants:

  • Password minimum length is ten (10) characters
  • Required to reset your password every 180 days

Your campus ID card, known as your "Bay Card", displays your NetID. If you do not have your campus ID, you must go to one of the following places (bring your photo ID):

For Students: Hayward campus - the Enrollment Information Center (EIC) on the first floor of the Student Services and Administration building. Concord campus - the Academic Services Lobby.

For Staff and Faculty: Hayward campus – the Human Resources center on the second floor of the Student Services and Administration building.

If you are unable to travel to either of the above locations, please contact the Servicedesk at https://www.csueastbay.edu/servicedesk, 510-885-HELP(4357) or by email at servicedesk@csueastbay.edu

You should only be issued one NetID even if you are a student, staff or faculty member at the same time.  Please report the problem to the Servicedesk at https://www.csueastbay.edu/servicedesk, 510-885-HELP(4357) or by email at servicedesk@csueastbay.edu

You will need to contact the campus IT Servicedesk at https://www.csueastbay.edu/servicedesk, 510-885-HELP(4357) or by email at servicedesk@csueastbay.edu to request reactivation of your NetID.

Once it has been reactivated, you can reset your security questions at https://activate.csueastbay.edu

As part of this process, you may be asked to reset your password as well.

Faculty, staff and students are ultimately responsible for the security of their NetID and their personal email. By sending password reset pins to your personal email, it ensures that we have properly identified the user who requests to reset their NetID password.

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