Instructional Continuity: Online/Hybrid
(except Holiday, and other campus-wide events)
Monday - Tuesday | 1pm - 3pm
Friendly Reminder: Faculty can always email online@csueastbay.edu and request the Zoom information and ask questions related to online teaching and learning. This email address is monitored by our System Administrators and eLearning Specialists. For basic technical questions, feel free to call 24/7 phone number: (Canvas) 1-866-325-0853.
Overview
This page will provide instructors with some possible instructional strategies should there be a disruption in normal campus operations. Instructors should make sure their syllabus is posted in Canvas and encourage all students to get familiar with various Canvas and online conferencing tools. Instructors may want to consider Zoom, text, lectures sent by email or through Canvas, creating online videos or other engagement activities. Below are some support tools the campus offers to help instructors provide virtual instruction, should it be desired or necessary.
- Here is a link directly of the Continuity of Instruction Preparedness Checklist, to access click here
Support
- To submit a ticket, please click here
- Please check with ITS by submitting a ticket by emailing servicedesk@csueastbay.edu.
- Please check out this updated list for the free wifi for online learning during COVID-19 and share with your students.
- For a list of upcoming workshops and workshop archives, read this list.
Faculty Support:
- To submit a ticket, please click here
Student Support:
24/7 Technical Support for Faculty & Students
To submit a ticket, please click here
Overflow calls, After-hours, weekend, and holiday
Phone: 1-866-325-0853
Live Online Help: Live Chat
- You can submit a ticket for further support. To do so, please click here
- Or, email one of our instructional designers
- Cheryl Saelee cheryl.saelee@csueastbay.edu
- Shara Cheng shara.cheng@csueastbay.edu
- Serena Kohgadai serena.kohgadai@csueastbay.edu
- Feel free to email Roger Wen roger.wen@csueastbay.edu if you need additional support.
- For inquiry on getting your course certify as quality course visit this webpage.
SCAA TUTORING AND COACHING
Students can access academic support by visiting the Student Center for Academic Achievement (SCAA), located in the CORE, (343). The SCAA offers a range of services in person and online including subject tutoring, writing tutoring, and academic coaching. For support during evening and weekend hours, students can access NetTutor through the SCAA webpage.
Video Conferencing & Lecture Capture
Zoom
Zoom
To activate your CSUEB Zoom account and to access the Zoom settings dashboard you will need to login at: csueb.zoom.us
- For steps on how to get started with Zoom, read this article.
- For steps on how to create break out rooms, read Zoom's Help Center article.
- For steps on how to add alternative hosts, read Zoom's Help Center article.
- For additional video tutorials, read Zoom's Help Center articles.
- For best practices using Zoom, read this one-page article.
Other Zoom Resources
- All courses have a "Video Conferencing" link setup on the course menu.
- For steps on how to use Zoom Mobile, read this article.
- For information on using Zoom for synchronous instruction, read this article.
- For information on using manage Zoom synchronous instruction and Zoom security settings, read this article.
Learning Materials
Groups, Assignments (Plagiarism Tools), Discussion Boards, GoReact
Below are How-To guides on adding Group Work, Assignments (with plagiarism tools), Exams, Discussion Boards, and GoReact Assignments.
- Group Work - student interaction
- Assignment & Exams - informal and formal assessment
- Discussion Boards - student interaction and engagement
Carnegie Units
- For information on how to move face-to-face course activities online, read this article.