SMART Actions Highlights

What do we mean by “S.M.A.R.T.” Actions?

  • Specific
  • Measurable
  • Actionable
  • Relevant
  • Time-Bound


High level observations from SMART Actions Collection:

76 total departments reported SMART actions:



Recurring Campus Themes:

  • Increase student, staff and faculty retention with an emphasis on cultivating a community of care
  • Equity, Inclusion and Anti-Racism training across the entire campus community
  • Support workforce development by graduating career-ready students
  • Review administrative procedures to reduce complexity and burden

Divisional Highlights:

Academic Affairs

  • Student Success
    • Facilitate career readiness and create a sustainable pipeline to internship opportunities leveraging alumni and community connections.
    • Identifying the causes of D and F grades and unauthorized withdrawals (DFW) and implementing support to reduce and eliminate. 
  • Equity, Inclusion and Anti-Racism
    • Developing Diversity, Equity, and Inclusion (DEI) teaching practices that improve the success of students from underserved backgrounds.
    • More inclusive syllabi incorporating BIPOC scholars and authors. 
    • Recruit diverse faculty in tenure-track searches. 
  • Research and Innovation
    • Increase application counts towards available grant opportunities to foster and support a research-oriented culture.
    • Increase and diversify the number of faculty and students engaged in Research, Scholarship, and Creative Activities (RSCA).
  • Organizational Excellence, Financial Sustainability and Growth
    • Review all administrative procedures to reduce complexity and burden. 
    • Increase student employment opportunities.
    • Provide enhanced and consistent shared training for employees.
  • Outreach and Engagement
    • Create an engaging and inclusive student experience that incorporates best practices for rapid rapport building.
    • Regularly facilitate community building and professional development events for students, faculty, staff, and alumni throughout the year.


Student Affairs

  • Student Success
    • Increase engagement through program orientations, workshops, events, student leadership opportunities, and incorporation of a curricular approach that includes intentional interactions to build relationships that promotes retention and graduation.
    • Elevate partnerships across campus that provides opportunities for student insight and assists in shaping the future of the University through their stories.
  • Equity, Inclusion, and Anti-Racism
    • Review current processes to be inclusive of Diversity, Equity, Justice, and Inclusion (DEJI) practices.
    • Partner with Diversity & Inclusion Student Affinity & Resource Centers (DISARC) and Diversity Office to increase DEJI programming and training opportunities for all students.
  • Research and Innovation
    • Development of Institutional Effectiveness & Research (IER) dashboards that will be used to make informed decisions and allocate resources to support our students.
  • Organizational Excellence, Financial Sustainability and Growth
    • Increase departmental advisory groups that are comprised of students, campus partners, and community constituents that will be responsible for reviewing program outcomes and making recommendations.
    • Provide enhanced marketing that is supportive of students' experience providing ease to find activities, events, workshops, and resources.
    • Identify administrative barriers and develop ways to streamline processes for ease of access for students.
  • Outreach and Engagement
    • Build a cohesive plan to increase enrollment that is supported by departments across campus that brings the campus experience to life with a focus on Student Success.
    • Increase social media presence across the division that will be used to promote the student experience.


Administration and Finance

  • Student Success
    • Expand work accomplished through collaborations with ITS and admissions, marketing, recruiting, student tracking, accreditation, and other packages developed by ITS on Salesforce into other programs / colleges/ undergraduate recruiting
  • Equity, Inclusion and Anti-Racism
    • Train all staff and managers on diversity, equity practices, and inclusive actions
    • Reduce or eliminate the use of legal names when a chosen name has been made known to the university on all software systems
    • Review the recruitment process to ensure all aspects align with DEI best practices
  • Organizational Excellence, Financial Sustainability and Growth
    • Reduce timeline for work order submission process
    • Reduce turnaround time for travel expense reimbursements
    • Streamline the new employee onboarding and recruitment processes
    • Streamline the Information and Communication Technology (ICT) Software Procurement process
    • Update the Emergency Operations Plan, train Emergency Operations Center staff, and hold tabletop exercises and workshops


University Advancement

  • Equity, Inclusion and Anti-Racism
    • Recruit/retain diverse faculty, staff reflective of student and community
  • Organizational Excellence, Financial Sustainability and Growth
    • Enhance fiscal sustainability via increased enrollment and external fundraising
  • Outreach and Engagement
    • Brand identity/Website redesign
    • Partner with Planning & Enrollment Management (PEM) on recruitment/retention efforts


Zoom Recording:

Deep Dive into Future Directions SMART Actions
Date: March 9, 2023 Recording Link: View Recording PasscodeiH2cjf%c

SMART Actions Data Lookup:

Internal SMART Actions data is available in a searchable format for Cal State East Bay members.