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Academic Affairs

Office of the Provost & Vice President

FAQs: COVID-19

Q: Will Fall be all online?
A: 
As of May 12, 2020, most Fall 2020 classes at CSU East Bay and the other California State University campuses will be taught online.  Very few classes may be held on campus and students will be notified if their class is to be conducted face-to-face.

 

Q: When does registration for Summer 2020 and Fall 2020 begin?
A: 
Registration for Summer and Fall 2020 begins on April 13; please check your my.csueastbay.edu account for your registration date.

Q: Can I get free or discounted internet access?
A: 
Some companies are offering free, discounted or late fee waivers on Internet access:

  • FCC agreement (.*pdf) stating that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots.
  • Comcast: offers free WiFi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time
  • AT&T: offers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families
  • Verizon: no special offers, but following the FCC agreement.
  • Sprint: follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge. 
  • T-Mobile: follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.

 

Q: Where can students find computing resources?
A: The library is offering the following online resources: Chat reference, tutoring, online databases, ebooks, and streaming video.

Online chat for research help: https://library.csueastbay.edu/usingthelibraries/ask-us
Online library research workshops: https://library.csueastbay.edu/events
Online tutoring at SCAA: http://scaa.csueastbay.edu/
Online databases: http://library.csueastbay.edu/az.php

Blackboard is accessible through mobile devices.

 

Q: Can I get online tutoring?
A: Online tutoring is available through Zoom. The SCAA will be conducting all appointments online via Zoom. To schedule an appointment please email scaa@csueastbay.edu at least 24 hours in advance of the time you wish to see a tutor. When it is time for your appointment please click here (https://csueb.zoom.us/my/csuebscaa). For drop-in tutoring please click here (https://csueb.zoom.us/j/7530919294). Drop-in tutoring is limited to 45 minutes and is subject to tutor availability.

For more information about SCAA, see https://scaa.csueastbay.edu/.

 

Q: Will research labs be accessible to students during this period to continue with on-going research and thesis work?
A: All labs have moved online.  Student should check with their professors about how labs are being handled in their classes.

 

Q: Can students get help if they are experiencing anxiety or other mental health issues?
A: Yes, the Student Health Center will remain open.  HOWEVER, if a student suspects they have been exposed to the corona virus or is experiencing symptoms, they should CALL the Student Health Center first and receive instructions on how to get assistance. To contact the Student Health Center call (510-885-3735). 

 

Q: Textbooks? Library Reference Assistance? Tutoring?
A: If you have been relying on the library for textbooks, you may wish to consult http://library.csueastbay.edu/usingthelibraries/ebook-textbooks which contains a list of those textbooks the library makes available online.  Reference Librarians will be available through CHAT REF on the Library homepage, through Zoom and in-person, should you need to consult them.  Tutoring will be offered through ZOOM and through tools like e-tutoring, which are available 24x7.

 

Q: Where can I get Blackboard help?
A: The Library Learning Commons can help any students who are not familiar with using Blackboard.  Similarly the online campus can help. We also have 24x7 Blackboard support that is accessible to students.

 

Q: If I live in the dorms, do I have to move out?
A: Please check with Residence Life to make sure you can stay.

  

IF YOU HAVE OTHER QUESTIONS, do not hesitate to ask.

Q: Will Fall be all online?
A: 
As of May 12, 2020, most Fall 2020 classes at CSU East Bay and the other California State University campuses will be taught online.  Very few classes may be held on campus and students will be notified if their class is to be conducted face-to-face.

 

Q: What if a student reports they have been exposed to the Coronavirus or think they may have symptoms?
A: 
Please tell the student to call their primary health care provider. Most health care providers will have specific information and steps on their website. Students may also call the Student Health Center for additional guidance on what to do. If the student is displaying symptoms, a test may be in order. In any case, if a student is ill, they will be told to shelter in place.



Q: What about travel?
A: International travel for faculty, staff and students, is suspended through July 31.  If you already made an outlay for registration, you will be reimbursed if that is necessary.  You should check with your airline or travel agent to see if you can get credit for any flights booked.  Many airlines are being liberal in this regard.  For international travel after July 31, please submit your forms 60 days in advance to your Dean's office.   We do not yet know when International Travel will resume. Please do not pay in advance for registration, airfare, or hotel for international travel; wait until it has been approved. Stateside travel should also be curtailed.  Non-essential travel (even to give a speech, appear on a panel, or present a poster) is discouraged. Please ask your conference if you can zoom in or attend in some other way.


Q: Will on-campus meetings proceed?
A: Yes, many on-campus "meetings" have been moved to Zoom conferencing or phone conferencing.  The Academic Senate, for example, is conducting all of its "meetings" via Zoom.  Pleases check with your department, committee, task-force or colleagues to see how they are moving forward while off-campus.

 

Q: How do I set up a remote meeting?
A: Please visit Instructional Continuity FAQ for instructions.


Q: Where can students and faculty get computing resources?
A: The library is offering the following online resources: Chat reference, tutoring, online databases, ebooks, and streaming video.

Online chat for research help: https://library.csueastbay.edu/usingthelibraries/ask-us
Online library research workshops: https://library.csueastbay.edu/events
Online tutoring at SCAA: http://scaa.csueastbay.edu/
Online databases: http://library.csueastbay.edu/az.php

Blackboard is accessible through mobile devices.


Q: Help with Instruction?
A: Please visit the Instructional Continuity FAQ page.

 

Q: Where can I get 24/7 technical support?
A: For faculty support, please email bbhelp@csueastbay.edu or call 1-855-414-9911.

 

Q: Textbooks? Library Reference Assistance? Tutoring?
A: If your students have been relying on the library for textbooks, they may wish to consult:
http://library.csueastbay.edu/usingthelibraries/ebook-textbooks which contains a list of those textbooks the library makes available online.  Reference Librarians will be available through CHAT REF on the Library homepage, through Zoom and in-person, should you need to consult them.  Tutoring will be offered through ZOOM and through tools like e-tutoring, which are available 24x7.

 

Q: Will there be any workshops conducted?
A: Yes the Library, the Online Campus and Faculty Development will continue to offer workshops through Zoom.  Announcements regarding these workshops will be coming out through the Academic Affairs newsletter.


Q: What if I am experiencing stress or anxiety?
A: Please contact H.R. at 510-885-3634, we have an Employee Assistance Program that may be able to help. 


Q: Are Extended Ed classes also online?
A: Yes, the same precepts pertain.  Lectures, discussions, seminars will be online; labs and activities will be in person.

 

IF YOU HAVE OTHER QUESTIONS, do not hesitate to ask.

Q: What if a student reports they have been exposed to the Coronavirus or think they may have symptoms?
A: 
Please tell the student to call their primary health care provider. Most health care providers will have specific information and steps on their website. Students may also call the Student Health Center for additional guidance on what to do. If the student is displaying symptoms, a test may be in order. In any case, if a student is ill, they will be told to shelter in place.


Q: What about travel?
A: International travel for faculty, staff and students, is suspended through July 31.  If you already made an outlay for registration, you will be reimbursed if that is necessary.  You should check with your airline or travel agent to see if you can get credit for any flights booked.  Many airlines are being liberal in this regard. For international travel after July 31, please submit your forms 60 days in advance to your Dean's office.   We do not yet know when International Travel will resume. Please do not pay in advance for registration, airfare, or hotel for international travel; wait until it has been approved.Stateside travel should also be curtailed.  Non-essential travel (even to give a speech, appear on a panel, or present a poster) is discouraged. Please ask your conference if you can zoom in or attend in some other way.


Q: What about other events?
A: Due to county orders, events are cancelled.


Q: What if I am experiencing stress or anxiety?
A: Please contact H.R. at 510-885-3634. We have an Employee Assistance Program that may be able to help.

 

IF YOU HAVE OTHER QUESTIONS, do not hesitate to ask.

The Office of the Provost and Vice President for Academic Affairs is the academic nerve-center of California State University, East Bay.  Reporting to Provost Edward Inch are the four colleges, the Concord Campus, University Extension, the Libraries, Research and Sponsored Programs, the Academic Senate, Academic Programs and Graduate Studies, undergraduate Studies, General Education and Faculty and Student Support Services.

The Office of the Provost is responsible for ensuring the quality of our students' education and that our faculty and staff have the tools they need to create a successful learning experience.  Major initiatives in Academic Affairs include: enhancing Science, Technology, Engineering, and Mathematics (STEM) education; assisting students to graduate in a timely manner; and performing outreach that lifts our community toward educational quality.

Contact Us

Office of the Provost and Vice President, Academic Affairs

25800 Carlos Bee Blvd, SA 4300
Hayward, CA 94542-3007

Phone: (510) 885-3711
Fax: (510) 885-2295

Email: academic_affairs@csueastbay.edu

Office hours: 8 am-5 pm, Monday through Friday