Service - reasonable access to health services offered according to Student Health & Counseling Services (SHCS) guidelines and a clear explanation of SHS policies.
Choice of Service Providers - you may choose or change health professionals from the pool of providers at the SHCS.
Dignity and Respect as an individual regardless of your gender, race, ethnicity, national origin, culture, sexual orientation, class, physical ability, creed, lifestyle or other human attributes.
Privacy concerning discussions, examinations and treatments regarding your care.
Confidential treatment of all communications and records relating to you (release of information in your medical record requires your written consent), except as required by law.
Participate in decisions involving your care.
Know and understand the assessment of your problem, what tests are being done and why, what treatment / medicine is recommended and its side effects and risks, the prospects for resolutions of your problem, and how this problem can be prevented in the future.
A second medical opinion before making any decision and the right not to be treated, but you should be made aware of the medical consequences of refusal.
Be informed of Fees incurred during your visit and of SHCS payment policies.
Know and understand how to express Grievances and Suggestions to the organization.
You are responsible for the following:
Be honest and direct about everything that relates to your needs for services.
Cooperate with all persons involved in the care process and respect the privacy and rights of other students, treating all students and staff with respect.
Keep appointments on time or notify the Student Health & Counseling Services if you cannot do so.
Make sure you understand your problems or needs and ask regarding the diagnosis, treatment plan, test, policy, or anything else that concerns you.
Follow the prescribed treatment plan or advise your provider if you are unable or do not want to, and discuss and negotiate an alternative plan.
Report changes or adverse effects to your provider.
Answer questions fully to present a complete picture of your illness or complaint (may involve answering personal questions which are relevant and important to your problem).
Know your professionals by remembering names of the people who serve you.
Inform your provider of any advanced directives, living wills, or medical power of attorney that could affect care.
Arrange transportation to and from the SHCS, including the cost of ambulance to another facility.
Pay fees on the day of your service or make payment arrangements with the Student Health & Counseling Services Cashier.
Read and understand all documents and instructions given or sent to you by SHCS staff, including your Horizon e-mail and secure messages, and ask a SHCS staff member if you have any questions.