Frequently Asked Questions

These are answers to general questions we receive. If you have questions about specific accommodations, please refer to our Accommodations pages. We also have a page for Faculty FAQs.

 

  • Students start by scheduling a Welcome Meeting. This meeting is required for a student to receive accommodations. Please note, there are often long wait times at the start of the semester, so reach out early if you will need accommodations. We cannot put accommodations in place until a student has attended their Welcome Meeting and completed the Accommodation Orientation process.

     

  • While documentation is always helpful, it is not required prior to your Welcome Meeting. Your AS Counselor may request new or updated documentation after your Welcome Meeting if a student's disability related barriers are not readily apparent.

  • Any disability related documentation regarding their accommodation needs is sufficient, although no specific documentation is required to meet with a counselor.
    Transfer students may bring their accommodation letters from community college; High School students may bring an IEP or 504 plan; medical notes may be brought for physical injuries. We also have a disability information form (found on our website) that can be completed by your doctor.

     

  • Fall admits will be offered appointments starting in June and Spring Admits will be offered appointments in December. However, we recommend reaching out as soon as you accept your admittance so we can get you on the calendar.

  • No, however, you can request that your previous school send us a copy of your disability related records. We recommend that you request a copy of your records be sent to you directly as well, as most institutions will shred records after a period of time.

  • It depends. In general, no, students are not required to check in with their AS Counselor, however, your AS Counselor will let you know if this is not the case and will often schedule that check in during your Welcome Meeting.

  • Each semester, you will submit your Accommodation Notifications in MyCompass. You will submit one Accommodation Notification form for each course in which you anticipate needing accommodations. Once this is submitted, your Faculty and any necessary Accommodation Coordinators, will be notified. Depending on the accommodation, you may need to submit additional forms (Accessible Testing, Accessible Media) and you may need to meet with your instructor to discuss reasonable parameters (Agreement Accommodations). Please refer to the policies associated with your approved accommodations for specific information on how to use your accommodations.

     

  • You can schedule to meet with your Accessibility Counselor to discuss updating accommodations. This can be done in MyCompass, or by contacting our front desk.

    Email: as@csueastbay.edu

    Phone: 510-885-3868

  • Please reach out to your AS Counselor right away so that we they can contact the instructor on your behalf. Most often, it is a simple matter of it slipping your instructors mind, but it may also be that your instructor has questions or concerns that we can help address.

     

  • You can see your AS Counselor, and their contact information in MyCompass in the AS Portal.

  • If you disagree with the accommodations approved in this meeting, submit an Accommodation Appeal Form (Word | PDF). The Accessibility Services Director, or designee, will reach out to you in order to address your grievance. If you are not satisfied with the Director's (or designee's) decision, you have the option to pursue a more formal complaint.

    Information about our Complaints and Appeals processes can be found on the Complaint Resolution page.

  • Vehicles displaying an accessible placard must also display a valid University parking permit. If parking at a meter with an accessible placard, you must also display a valid University parking permit or feed the meter. Students can park in any general lot, but should be mindful they aren’t parked in a Staff Only lot. More information about parking locations on campus can be found on the Parking & Alternative Transportation Services pages.

  • Temporary (14 day) permits are available on an as needed basis. The student will need to fill in the disabled parking permit form and have their license plate number available for the car they will use the permit with. Extended permits (3 weeks or more) are available with a medical note. 

  • All our open positions can be found on Handshake and applications will only be accepted through the website.

  • If you believe you have been discriminated against due to your disability by a member of the campus community, please refer to the Civil Rights Office Reporting Options for further support resources. You can also contact them directly by phone, email, or in person. More information about your reporting options can be found on our Complaint Resolution page.