Online student support and campus services

As an online or hybrid student at Cal State East Bay, you have access to the same high-quality services and support as students who attend classes on campus. Many services are available remotely through phone, email, chat, and online appointments.

Use this page to learn about key support areas and to connect with campus services that can help you succeed academically, stay well, and feel connected to the Pioneer community.

For a broader list of resources, visit Online student resources.

Advising and academic support

Academic advisors can help you select courses, understand degree requirements, and plan a path to graduation that fits your life.

• Major and college advising: Connect with your major or college advising center for degree planning and course selection.
• General education (GE) and graduation requirements: Advisors can help you understand how your online courses fit into your GE, major, and graduation plans.
• Online appointment options: Many advising offices offer appointments by Zoom or phone as well as in-person.

Tutoring and writing support

Tutoring and learning support can help you strengthen your skills, build confidence, and improve your performance in online courses.

• Subject tutoring: Meet with tutors for help in specific subjects such as math, science, or statistics (often available online and in person).
• Writing support: Get feedback on papers, projects, and written assignments at any stage of the writing process.
• Workshops and study strategies: Attend workshops on topics like time management, exam preparation, and study skills.

Accessibility and accommodations

Cal State East Bay is committed to providing equal access to educational opportunities for students with disabilities. Many accommodations can be used in online, hybrid, and in-person courses.

• Accessibility Services: If you have a disability or temporary condition that may affect your learning, contact Accessibility Services to explore possible accommodations.
• Examples of accommodations: Extended time on exams, note-taking support, accessible course materials, captioned videos, and more.
• Working with instructors: Accessibility Services partners with instructors to support accommodations in Canvas and other tools.

For more information on accessible course design and expectations for instructors, see Accessibility compliance for digital teaching and learning .

Health, wellness, and counseling

Taking care of your mental and physical health is an important part of being successful in your courses.

• Counseling Services: Confidential counseling support is available for students. Many services offer virtual appointments.
• Student health and wellness programs: Explore workshops and resources related to stress management, sleep, nutrition, and overall wellness.
• Crisis and urgent support: If you or someone you know is experiencing a crisis, follow campus guidance for urgent help and community resources.

Financial and basic needs support

Financial stress and basic needs insecurity can make it hard to focus on school. Cal State East Bay offers support to help students meet basic needs and navigate financial challenges.

• Financial aid and scholarships: Learn about grants, loans, work-study, and scholarship opportunities.
• Payment plans and cost information: Explore tuition and fee information and options for payment plans.
• Basic needs support: Campus resources may include food support, emergency funds, and referrals to community programs.

Community and belonging

Online and hybrid students are full members of the Pioneer community. You can participate in student life, leadership opportunities, and campus events even if most of your coursework is online.

• Student organizations: Join clubs and organizations that match your interests, many of which offer virtual events and online communities.
• Campus events and activities: Attend lectures, workshops, and cultural events that may be offered in person, online, or in hybrid formats.
• Online learning community: Stay connected with your classmates and instructors through Canvas, Zoom, and group projects.

To explore additional options, visit Online student resources for links to many of the services listed on this page.