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FAQ

Cascade Server is a Web CMS (Content Management System). A Web CMS is used to create, edit, manage, search and publish various kinds of content on a web page, for example: text, images, and digital media.
All staff and faculty must complete a Cascade Server training prior to getting access to edit a website. This training provides an overview of the Cal State East Bay web content management system (Cascade Server), key terminologies, user roles and workflow. It also covers how to perform basic tasks such as creating, editing, and publishing content. This training is suitable for any person who creates, maintains, or is responsible for a university website.
Log into MyCascade to sign up for Cascade Server Essential Training, or change your current registration.
You may sign-up for one training session at a time. You must cancel your current registration if you wish to sign-up for a different training session.

Duration: 120 minutes

1. Go to the ITS Service Desk website.

2. Select (A) Ticket System Login (upper right button) and log in to the ServiceNow Portal with your (B) NetID and password.

Ticket system login

3. In the middle column (box labeled Submit a Request) select Browse our Service Catalog.

Submit a Request column

4. Scroll all the way to the bottom and select Web Development.

Web Development option

5.Select Request Cascade Server Site Access.

Request Cascade Server Site Access choice

6. When providing details of your request, you must specify the exact URL (link) to the site(s) you need access to. At least one URL is required.

Request access form

7. Select Add to Cart button. (box labeled Order this Item).

Add to cart button

8. Finally select Proceed to Checkout button to complete and submit your request.

Proceed to Checkout button

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