Important Information About Maintenance Requests
- We appreciate your patience as the Campus Facilities Team works to address requests as efficiently as possible.
- All work requests are processed based on their level of priority. Please review your Maintenance Request
- Confirmation email for information regarding the expected timeline for completion.
- Status updates regarding your request will be sent to the submitter's campus email account. Please monitor your email for the latest information.
- To avoid delays in processing, please submit only one request per issue. Multiple requests for the same maintenance concern, including those submitted by different residents within the same unit, will be closed as duplicate requests.
- If you would like Housing to follow up on your request, please contact housing@csueastbay.edu.
- If your ticket has been closed and the maintenance issue returns or was not fully resolved, please submit a new work request and note that the issue was previously addressed but remains unresolved or has reoccurred.
Emergency Services and Maintenance
University Housing collaborates with Campus Facilities Department, Environmental Health & Safety, University Police, and contractors for emergency service response beyond normal working hours in the evening, on we holidays, and weekends. For emergency services please contact the housing office at 510-885-7444 or Call the RA On-Duty if service is needed after 5 pm.
Examples of emergency services include:
- No hot water
- No water
- No heat (below 65 degree Fahrenheit within unit)
- Flooding or leak
- Bodily fluid clean up
- No electricity
If you have any requests regarding this process, please feel free to contact the Housing Office at (510) 885-7444 during normal business hours.
ALL AFTER HOURS EMERGENCY REQUESTS SHOULD BE BROUGHT TO THE ATTENTION OF YOUR BUILDING’S RESIDENT ASSISTANT ON DUTY.
Important Phone Numbers
| Buildings |
Duty Phone Numbers |
|
Calaveras, Coloma, Sierra and Sonora
|
510-331-6172
|
|
Diablo, Shasta and Tamalpais
|
510-363-5672
|
|
Sequoia
|
510-258-8293
|
*Please note that maintenance request submitted on Friday evenings, weekends, and holidays will not be processed until the next business day.
press enter to play video
press enter to play video
press enter to play video