University Housing & Residence Life

General Check Out Process

Check Out Process for Approved Room Changes & Cancellations

If you have received approval for a room change or housing cancellation, please follow the Check-Out instructions sent to your email and review the information on this website carefully. Your approval email will provide effective end date.

Please remember that your License Agreement remains in effect until both of the following have occurred:

  1. You have received official approval for your room change or cancellation; and
  2. You have successfully completed the Check-Out process.

To complete your check-out properly, you need to:

  1. Remove all personal belongings from your space.
  2. Return and clean your bed space and the community areas to the original check-in condition.
  3. Complete a Check-Out Envelope, sealing your keys (if applicable) and To-Go Container Card (if applicable) inside.
  4. Then drop the completed envelope into the Check-Out dropbox. If you do not have keys to return, you are still required to submit an empty Check Out Envelope.
  5. Turn of lights, and local all doors (room, balcony/patio, etc).
  6. Envelopes and drop boxes are in the following locations:
    • Calaveras/Coloma/Sierra/Sonora - El Dorado lobby on the wall left of the desk
    • Tamalpais - Tamalpais lobby on the wall across from the front desk
    • Shasta/Diablo - On the wall in the lobby of the respective building
    • Sequoia/Juniper - Lobby on the wall across from the front desk
    • Lassen Breezeway – Drop box between Lassen Community & Lassen Office
    • Lassen Office – Drop off and envelopes available during standard business hours.
  7. As instructed in your Check-Out Instruction email, please provide confirmation of completion by responding to housingaccount@csueastbay.edu.

Additional Fees:

If you move out and do not check out properly, you are subject to additional fees:

  • Improper checkout fee: $ 50.00
  • Additional Rent: $ 100.00 nightly
  • Key Charge: $ 25.00 per key
  • To-go container card (if applicable): $ 10.00
  • Cleaning/damages: charges may vary

*Charges may vary. Additional information can be found in the License Agreement.

If you forgot to turn in your keys, here are instructions to return them:

  • Send certified mail to:
    • University Housing and Residence Life
    • Attn: Housing Accounts
    • 1901 Harder Rd.
    • Hayward, CA 94542
  • Ensure the keys are labeled with your name, net ID, and room number inside the envelope
  • Keys must be post marked within 7 business days of the end of the License Agreement to avoid key charges.

Information Regarding Your Mail

Due to U.S. Postal Service regulations, the Post Office does not forward mail from this address. Prior to move-out, please pick-up all mail and packages from the mailroom and your designated mailbox. For uninterrupted mail service, please notify your friends, relatives, credit card companies, magazines, etc., of your new mailing address. All mail received after you check out will be returned to the sender. If you have any questions regarding your check-out, please feel free to email housing@csueastbay.edu.

CLEANING SUPPLIES AND EQUIPMENT CHECK-OUT

As you prepare to check out, various supplies will be available to borrow by visiting the Housing Lassen Office. Please bring an ID to check out the equipment.

Supplies include a vacuum, broom, paper towels, cleaning spray, and moving carts. Supplies are available on a first-come, first-served basis.