CSUEB Concord Center/Concord BART Lyft Service





CSUEB Concord Lyft Service

This pilot program replaces the Concord Shuttle service previously offered with County Connection. It began January 18, 2022 for the CSUEB Concord Center only. The program offers CSUEB students (currently enrolled in classes or programs through CSUEB), faculty and staff rides to/from Concord BART and the Concord Center during pre-determined time windows. Rides are restricted to/from Concord BART and Concord Center only, rides must start/end at those locations. 

There is no service during weekends, semester breaks and University holidays.*


Program Details:

  • Valid on Standard rides only
  • Up to 50 rides per month per person
  • Must start and end at Concord BART/CSUEB Concord Center
  • Monday -Thursday 7am-10:30pm and Friday 7am-6pm


Coverage Area:

Rides must start and end at these two points to be eligible, see maps below.

Concord BART
1451 Oakland Ave, Concord, CA 94520

CSUEB Concord Center
4700 Ygnacio Valley Rd, Concord, CA 94521

Concord BART and CSUEB Concord Center Locations (in gray)
Concord BART map - pick up/drop off area
CSUEB Concord Center map - pick up/drop off at roundabout


How to Sign-Up

If you are interested in participating:

  1. Don’t yet have a Lyft account? Download the app to your phone and create an account to get started.
  2. Fill out the request verification from our department found here.
  3. Sign the release of liability form that will be sent to you.  
  4. If approved, check your CSUEB email for an invitation from Lyft Business, and follow the steps to sign up.
  5. Once you join, the complimentary Lyft Ride credits will apply to eligible rides during your time as a current CSUEB student/faculty/staff.

If you did not receive an invitation, please email parking@csueastbay.edu


University Requirements for Riders

  • Face coverings are required at all times while on Lyft. Both the nose & mouth must be covered. No exceptions. Failure to comply with this policy may result in losing Lyft program privileges.
  • These requirements may be subject to change based on Contra Costa County guidelines


Lyft’s Health Safety Program

In response to COVID-19, Lyft launched a Health Safety Program, which includes:

  • Personal health certification for drivers and riders
  • Health safety education for drivers and riders
  • Distribution of cleaning supplies for drivers
  • Read more about the program on the Lyft website.


Questions? Please contact parking@csueastbay.edu.


Safety Tips

Match your ride & driver

  • Verify your ride by making sure the license plate number, driver information, and car make and model match what you see in the app.
  • Ask for the driver's name and who they are picking up.

Track with GPS

Share your trip info

  • Share your location and route with a friend or loved one from within the Lyft app so they can follow your ride in real time.



Access 911

For emergency assistance, riders can reach 911 directly from the Lyft app. It will prominently display your current location and vehicle information, including the license plate. This makes it easy for you to inform dispatchers if needed.


Contact a Security Professional

Emergency Help, supported by ADT, is available for all Lyft riders nationwide. With Emergency Help, if a rider ever feels uncomfortable or unsafe, they are able to immediately connect with an ADT security professional silently or by voice for real-time help 24/7.

You can choose how you want ADT to communicate with you from the app:

  • Text
  • Call
  • Alert 911 silently on your behalf

If you choose for ADT to alert 911 on your behalf, authorities can arrive at the user’s live location, equipped with ride details like the vehicle’s make and model, license plate number, and the intended drop-off location.


Predicting When Help Is Needed

Smart Trip Check-In: If a ride looks to have unexplained delays, riders will hear from Lyft asking if they need support from their team — and if necessary, request emergency assistance.


Lyft Pass Help


My Lyft Pass didn’t apply when it was supposed to. What do I do?

Confirm in the Lyft app that your ride met the rules it needed to. You can do this by opening the ‘Payments’ tab in the app menu and finding the Lyft Pass section.

If you’re sure there was a mistake, reach out to Lyft support here.


How do I know what the rules are for my Lyft Pass?

Go to the ‘Payment’ tab from the app menu. Find the Lyft Pass section and you’ll see any passes that have been shared with you.

CSUEB set these rules to ensure riders use the pass as intended. The rules could include ride types you can use (standard Lyft), pickup and drop-off locations, times of day, or days of the week.


General info about Lyft Pass https://www.lyft.com/rider/lyftpass


  • Submit the verification form
  • Sign the release of liability form that will be sent to you.
  • Get the Lyft app
  • Get your Lyft Ride ride credits from the activation link in your Lyft email
  • Request a ride
Fall Semester 2023:
Monday-Thursday 7am-10:30pm and  Friday 7am-6pm

Yes you can! Requests need to be made in writing, please contact parking@csueastbay.edu  at least the day before by noon (if your request is for a Monday, contact us on Friday by noon.) We will be able to schedule the ride(s) on your behalf.

Please note the Parking office will be closed when the University is closed. View the University Holiday Schedule. Please plan accordingly.


 The University will only pay for rides between these points, any rides beyond these points will be paid by the rider.


Check the  University Exposure and Quarantine Guidelines website

If you tested positive, follow University guidelines and self report.

At this time Lyft does not provide ADA rides in Contra Costa County. Please check these Paratransit options: https://511contracosta.org/paratransit/


California State University, East Bay strives to facilitate safe transportation options for students on and around campus; however, the University has no ownership or control of private companies providing transportation logistics, including but not limited to Lyft, Inc (“Lyft”), a transportation logistics network provider. The University is not affiliated with Lyft or Lyft Drivers and makes no representations or warranties regarding the Lyft app or Lyft Driver services or vehicles, or the accuracy of the content contained in the Lyft app or Lyft website. The University is not responsible for the quality of service that students receive from Lyft Drivers or any injury or damage which may result from such services. By enrolling in CSUEB Concord Lyft Service through your official invitation email, you acknowledge, understand and agree that (1) in order to receive the discount you must have (or create) a valid Lyft account, (2) any legal relationship arising out of your use of the Lyft app is exclusively between you and Lyft, and (3) you assume any and all risks associated with your use of the Lyft app. Each user of the Lyft app shall be subject to Lyft’s standard terms and conditions and Lyft’s standard privacy policy as set forth on Lyft’s website.