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- Optional Practical Training
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- OPT STEM Reporting (24 months)
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Health Insurance Information
California State University East Bay (CSUEB) requires that F-1 & J-1 visa students purchase and maintain adequate health insurance coverage during their period of enrollment at Cal State East Bay.
CSUEB provides a preferred health insurance vendor and does not accept alternative insurance health plans.
Understanding Student Insurance Coverage
Academic Health Plans (AHP) is a broker that connects CSUEB with insurance companies that offer comprehensive, affordable health insurance plans. You will purchase your health insurance plan on the AHP's website
The insurance company for 2023-2024 academic year is Wellfleet and the network is Cigna.
To purchase insurance watch our overview video here or:
- Go to: https://csueastbay.mycare26.
- New Students will Select Begin Enrollment. Continuing Students will select Access My Account
- On the Enroll/Cost page, select Online Enrollment then International Online Enrollment.
- You will be prompted for your HORIZON email address and the school should auto populate. Select Next.
- You will need to create an account. (Link is very small at the bottom stating "Create one now!")
- After you create your account, they will email your horizon email to verify the account. This then prompts you to create a password.
- Proceed with purchasing your plan. Please note it will ask for "credit hours", you can use any number between 1-99 as it does not pertain to you.
- After your purchase, please forward your confirmation email to firstname.lastname@example.org. You MUST include your NETID in your email.
- Your hold will be removed in 1-2 business days.
IMPORTANT NOTE- A non-refundable 3% fee will be charged for all credit card transactions. There is no charge for a ACH payment (electronic fund transfer from a US Bank)
F-1 students will always have a health insurance hold on their MyCSUEB account. When you purchase insurance, the hold will be moved to a future term, it will not be removed. It is important that you check the Health Insurance Hold information to see which term the hold is preventing you from enrolling.
To Move Your Health Insurance Hold
- Purchase your insurance plan
- Email proof (forward the receipt) and include your full name and NETID to email@example.com
- Processing time is generally 1-2 BUSINESS days but may take longer during busy periods. PLAN AHEAD
Students should finalize their study plans for the semester before requesting a refund. The 3% administration fee for credit cards is non-refundable.
Students who have filed a claim with their insurance or who submit a refund request after the refund deadline are not eligible for a refund.
In addition, refunds are only provided to students, who have withdrawn from CSUEB and did not use the health insurance plan during the period of enrollment. Students may not attend classes during the semester then request a refund for the remaining months
Requesting a Refund
- Drop all classes
- Email firstname.lastname@example.org. with the following information:
- Full Name
You must submit your request for a refund within 30 days of the coverage start date.
Eligibility, How to Enroll, Benefits, Costs and Dates can be found the the Plan Highlight Flyer
More detailed information related to your insurance plan can be found in the Benefits at A Glance
Telehealth and Behavioral Health Services are available for students who are enrolled in the plan.
The Pharmacy Benefits Manager for you plan is with Wellfleet.
If you are receiving health insurance coverage through an employer-sponsored plan (i.e. US policy through an employer or your spouse/parent's employer sponsored insurance), provide documentation of your current insurance policy to be vetted for approval. Please note your insurance coverage must begin on or before the first day of classes for the term you are applying for. Plans that begin after the first day of classes for the term you are applying for will not be approved.
You will be required to submit this documentation every semester!
Repatriation and Medical Evacuation Insurance
The university requires all F-1 students to purchase repatriation/evacuation insurance to ensure they have the resources necessary to return to their home country in the event of a catastrophic event or to have their remains returned to their country should an accident occur resulting in a student's death. F-1 students are in non-immigrant status and are therefore subject to this requirement. You will be instructed to purchase the Academic Emergency Services Plan through AHP to complete this requirement.
To Request a Waiver due to Employee-Sponsored Insurance
- Obtain an electronic copy of your Summary of Benefits and Proof of Insurance (that includes your name on the policy and eligibility dates.)
- E-mail the following to email@example.com.
- Your full name, NETID and Date of Birth
- Copy of both sides of your health insurance ID card
- Your full insurance policy
- Employer health insurance enrollment confirmation email
- Proof of your relationship to the primary health insurance holder if you are not the primary.
- Marriage Certificate
- Birth Certificate
- Certificate of Registration of Domestic Partnership
- The review process may take up to 3-5 business days.
- If approved, you will be required to purchase the Academic Health Plan's Medical Evacuation & Repatriation (AES) plan. You will receive an email from the insurance broker (AHP) to purchase this plan.
- Once you have purchased the plan, please inform firstname.lastname@example.org.
- Your hold will be moved once we receive confirmation of the Medical Evacuation and Repatriation plan purchase.
The following types of insurance will NOT be accepted for waivers:
- Travel Insurance
- Short-term medical plans
- Socialized medicine policies, including Canadian policies
- International insurance plans are underwritten in a country outside of the United States
- California Medi-Cal or out-of-state Medicaid health plans
If you are a current student who has a financial guarantee (SACM, Kuwait), you may qualify for a waiver upon submission of the FG.
- E-mail proof of your government-sponsored scholarship that includes reference to your health insurance to email@example.com. Include your full name and NetID in your email.
- The review process may take 3-5 days
- The hold will be moved for the period of coverage listed.
Coverage Dates for each semester
Insurance holds are permanent on your student record. Your holds will automatically be moved to a future term based on the expiration date of the insurance plan you purchased. Email firstname.lastname@example.org if you have any questions.
|Summer and Fall 2023||06/01/2023||12/31/2023|
**Please note: You will always have a hold for international student health insurance. The hold will be moved to a future term based on your health insurance coverage dates. Please be sure to click on "details" to see which specific semester your hold is preventing you from enrolling for.
F-2 dependents are strongly encouraged to purchase health insurance for their time in the USA. F-2 dependents can follow the procedures to above to purchase- make sure to indicate your visa type as "F-2"
Have Any Questions?
Please contact our office if you have any questions about the international student health insurance requirement.